Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Pure magic
Magical place. Surreal views, authentic people, unique nature. Castaways restaurant and SPA have the best panoramic views I have ever seen at Secrets.
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Staff was friendly and attentive. Daniel at Market Cafe is amazing. Goes out of his way to make you feel welcomed.
First time at this Resort. Everyone was attentive and ready to help out. Loved the view,atmosphere and the location. We will be coming back again.
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Amazing Staff Made the Trip — Management Needs to Catch Up
I stayed a week at Secrets Huatulco Resort & Spa, and this was honestly one of the most enjoyable vacations I’ve had in a long time. The main reason is the people who work here. Antonio, our archery instructor and chess sparring partner, went out of his way to make our stay fun and memorable. He really set the bar high. I also want to highlight Lucero, Yael, Jimena, Adriana, Karen, Fredi, Etiel, and Katerina, the yoga instructor. Every single one of them went above and beyond, and it’s because of their effort that this trip stood out. That being said, I do want to be honest about something that brought the experience down a notch. The hotel has several restaurants, but most of them were rarely open. At Oceana, for example, the restaurant was only half full, yet we were put on a waiting list for about 30 minutes. By the time I was able to order, the dish I wanted wasn’t available anymore. To be clear, this was not the fault of the staff — their service and attention were excellent throughout — this comes down to how the restaurants are being managed. And this is important: I don’t want management to see this review and push the staff harder to “make it work.” They are already doing everything they can and deserve recognition, not more pressure. What needs attention is staffing and planning. If restaurants can’t be run at full capacity during low season, then management should acknowledge that and fix it, not let guests feel it as a shortage. I really hope management takes this to heart. The staff here are incredible and they are the reason guests leave with such positive experiences. Appreciate them, and support them with better staffing and restaurant availability. Do that, and this place could easily deliver a flawless stay.
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Beautiful Secrets Huatulco
I stayed at this resort with my daughter Sept 2025. It is an amazingly beautiful resort with spectacular views of the ocean as well as the huge pools. Check out the pictures online as it is well worth a stay! The entire resort staff were kind, provided quality service and spoke good English. The resort is very clean and well maintained. The Entertainment Team: Daniel, Amir, Ximena, Antonio, Alejandra & Julio (manager) deserve special mention. This team is made up of exceptional people who work hard to make you feel welcome & to fill the days & nights with fun activities. They approached every activity with energy & enthusiasm to make our stay memorable. The resort offered daily tennis lessons, pickleball, pool & beach volleyball, dance lessons, aqua-aerobics, yoga, sailing & ocean sports plus a variety of evening shows & live music. We developed good friendships with the team by the time we departed. We definitely plan to return to this resort in future.
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Week in paradise
Great place to get away and relax! A secluded resort tucked into the most beautiful cove of the beach. The staff are friendly and helpful and the food is amazing. Didn’t want to leave!