Location
HuatulcoProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8947 reviews
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Nov 30, 2024Good overall
Overall good experience. You get what you pay for. We paid $2500 each from Winnipeg and felt it was worth it. It’s not a 5 star experience but overall very good. Service was good but definitely lacking in some areas. For example when we arrived we went to Castaways and were seated but then ignored so we got up and left. Wasn’t the best first impression of the resort. I think they need to hire more staff. Oceana was extremely slow, but the staff that were working did their best. They were just very understaffed. On the our last day I discovered the breakfast buffet in the Mexican restaurant. It was very nice, not as busy or noisy as the main buffet. The bottle opener for the mini fridge is attached to the side of the dresser. Room service sandwich was very good. Japanese restaurant was excellent. We went there twice. I wasn’t a big fan of the layout of the resort. You need to take elevators everywhere because it’s built on a cliff. Gorgeous views. Rooms are nice. Spacious bathroom sink area with lots of storage. Great shower. I’ve never stayed at a Secrets Resort before. My guess is that this resort does not represent the true Secrets level of service and guest experience. (I’ve never sipped tequila out of a paper cup at any other resort but I did here. Lol). Food isn’t the best, but it was fine. Noticeable lack of seafood. Our last vacation we stayed at the Hyatt Zilara in Cancun for twice the price. It was hard not to compare the two. The Zilara was excellent and exceeded our expectations on every level in every way, but also twice the price. So, like I said earlier, you get what you pay for. Our expectations were met, but not exceeded.
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Nov 30, 2024
Mexico is beautiful
This was a surprise gift to my husband for his birthday. We could not have been treated better! The staff are friendly and helpful and go above board to make you feel special. The resort is older and could use a freshening but the staff makes up for it. I would recommend this resort
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Nov 30, 2024Friendliest service ever!!!
Feeling so welcome at the resort! The resort has everything and is so clean and comfortable! The staff makes us feel so welcome and happy! From Matilde in CoCo’s Cafe to Mario & Erick & Nathaly & Steffens & Lucinda & Nano in the restaurants to Alejandro & Daniel in activities! And all those too many to mention! They’re all bringing smiles to us and the other guests!!! Absolutely wonderful service!!!!
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Nov 29, 2024
Beautiful resort
Just returned from a week at Secrets. Stayed in a swim up room. Check in is easy, but they do try and sell you extras right away. Being in preferred club meant a separate check in. Treated nicely, again tried to sell you extras right away. The preferred bar is at this location for the premium alcohol. This is on the Lobby level. They had some nice Mezcal. Room was really nice, shower was excellent and had a huge tub in the room(too hot to use it). The water was really warm in the swim up pools, but it was still pretty neat having it there. TV had a number of English channels, including movie channels. Had to take elevator down to the beach and pool areas, but never waited longer than 1 ride. Swim up bar was very busy most of the time. Bar tenders were pretty good. Pool water again really warm, a function of how warm it is here. Drinks were good everywhere. Draft and cans of beer available. Sports bar was good, had lots of hockey and football on screen. Turned into the disco at 11, which was really loud. Restaurants were for the most part good, some slower than others. Mexican was great, as was the Italian. French restaurant slow and very small portions. My least favourite. The Asian was great, had to reserve for the hibachi, food was really good. The snack bar at the beach had good burgers and dogs available during the day. Shows were good, some better than others. The resort is located a long ways from town and really in the middle of nowhere. Not much to walk to around here. Taxi to Centro was 85 pesos each way. It was nice being adults only, no screaming kids to contend with. Overall a great experience.
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Nov 29, 2024
Best Resort in Huatulco!
I highly recommend Secrets Huatulco! Room - spacious, 6 nice sized drawers, closet has about 14 hangers, bed is comfortable Bathroom - tub/shower combo in a room with a glass door, toilet in a separate room with a frosted glass door and wall - not super private, double vanities Restaurants - no reservations required (except for the Japanese grill), which can be a pro or a con. Pro - no need to be somewhere at a specific time, but con in that you may have to wait a while for a table. There isn't always an evening buffet so the a la cartes are your only option. Castaways is fantastic for lunch! The beach grill makes the best burgers! Get there early for guacamole and chips though. Beach - quite a large bay with good snorkeling on the one end. Always lots of chairs available. Take the path through the jungle to visit "secret" beach for a spectacular sunrise! Pools - lots of chairs available and a really nice free-form pool Sports - with kayaks, paddleboards, catamarans, beach volleyball, pickleball, tennis, ping pong, and billiards there was always something to do! Bars - not open super late, and the quality of drinks varied from bar to bar and bartender to bartender. If you specifically request a top-shelf liquor you will get a good drink though.