Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Staff is great, tours excellent, food mediocre. Hyatt needs to put some effort into buildng maintenance
Even though the maintenance of this place is lacking, it is clean and comfortable. The beds, pillows, bathrooms, bars, and pools are very clean. The place needs a paint job and repairs where there were still sings of flooding along the walls inside the rooms as well a the communal areas. The food in the wide variety of the restaurants were mediocre at best. I cannot say enough good things about the staff, they are wonderful! The best food was the pastries and coffees at Coco. The tours they recommended were excellent. The bartenders were wonderful and made delightful drinks. The hotel is very green. I was impressed that they did not serve drinks with straws or single use plastic cups. They even removed the plastic rings on the plastic water bottles before they tossed them into the recycling bins.
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A Week Full of Relaxation, Excellent Service & Stunning Views
I would like to highlight all the five star features that my wife and I experienced at Secrets Huatulco: Transportation (airport and local sites), staff experience, entertainment (Julio - Entertainment Manager, Alejandro - Tennis, Daniel - Ass't Mngr, Alejandra - E team), Beach and Pool, Room, Breakfast, and Spa. We found the entire area of Huatulco to be very safe. Water and food quality was ideal - did not hear or experience any negativity. Every room at the resort faces the pool and beach - rooms are updated, clean, and spacious. Overall infrastructure was very good (wifi, bathrooms, safety protocols, electricity, etc.). The vibe is very chill. We are looking forward to coming back next year.
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Fantastic staff, decent facility, below average food and drink.
First off, the staff at this place is exceptional. Friendly, helpful, attentive, 11 out of 10. The resort itself is nice, a bit run down but nothing that bothered us. Our main issue with this place was the quality of the food and drink. The beer selection is terrible, the wines are plonk, the food ranges from almost decent to inedible. Mixed drinks and cocktails were fine. We found ourselves going into La Crucecita for decent meals. If you're not a foodie you might be happy with the offerings, but paying for included food and leaving the resort often to eat isn't necessarily a good deal.
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Pure magic
Magical place. Surreal views, authentic people, unique nature. Castaways restaurant and SPA have the best panoramic views I have ever seen at Secrets.
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Staff was friendly and attentive. Daniel at Market Cafe is amazing. Goes out of his way to make you feel welcomed.
First time at this Resort. Everyone was attentive and ready to help out. Loved the view,atmosphere and the location. We will be coming back again.