Impression Isla Mujeres by Secrets - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1914 reviews

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  A+!

  Everything was incredible. We had many requests as their activity list was evolving and extensive; but our butlers David & Angel made the process so simple and easy. They were wonderful, as was the entire staff. Can’t recommend this place enough. The views are unbeatable!

  Oct 15, 2026
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  Great

  Had an amazing stay at Impressions. Amy and Zelma were terrific and took great care of us during our stay.

  Oct 14, 2026
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  Couples retreat

  A beautiful property and well run/ maintained resort. We’ll be going back because of the incredible service and fantastic food. Our butler(s) Zelma was there from the moment we stepped off the boat and Amy made our experience seamless with recommendations, reservations and amenities to make it worth every penny for a relaxing trip of a lifetime.

  Oct 12, 2026
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  Beautiful wedding & Honeymoon

  We had such an incredible experience at Impression Isla Mujeres! We chose this beautiful resort to celebrate our wedding and honeymoon, and spending the week here was truly such a special time in our lives. First of all, the property is absolutely stunning. The views are breathtaking, and the sunsets here are INCREDIBLE! The overall atmosphere is so beautiful and relaxing, and the service was honestly a 10/10! THE SERVICE & OUR AMAZING BUTLERS 🤍 The biggest reason I wanted to write this review was to recognize our incredible butlers, Vianey and Wedinzon. I cannot say enough wonderful things about these two! They were so attentive, kind, and genuinely caring throughout our stay. They made us feel completely spoiled and always went above and beyond to make sure our experience was relaxing and memorable. Their hospitality and genuine kindness made our trip even more special. We are so grateful for them! A huge thank you to Jarrett and Nora at the spa for making us feel so relaxed and taken care of. Our massage was honestly one of the highlights of our stay! OUR WEDDING EXPERIENCE 💍 As for our wedding, I want to thank Osiris and the wedding team for helping make our special day beautiful. However, I do want to share a few things that I wish had gone differently. Communication throughout the wedding planning process was definitely lacking. It initially took over three months and approximately five emails just to get someone’s attention, which was frustrating, especially when planning something as important as a wedding. Our original wedding coordinator left just a couple of weeks before our wedding, so Osiris stepped in fairly last minute. I appreciate her taking over and doing her best, but there were several moments when things felt a little disorganized. For example, there were awkward moments during the wedding when we weren’t sure where we were supposed to walk or what was happening next. I was also told someone would be picking me up at a specific time to get ready, but nobody came, so I ended up making my own way to the spa. I was originally expected to get dressed in our room, where my groom was also staying. Thankfully, Vianey took the initiative to move my wedding dress into the bridal suite so I could get ready somewhere special without my husband seeing me beforehand. That thoughtful gesture meant so much to me! Now, let’s talk about my bridal hair and makeup. 😂 I had sent inspiration pictures beforehand and was hoping for a soft, natural look with pink tones and a half-up, half-down hairstyle. Instead, I ended up looking like a beautiful, bronzed, Turkish olive-skinned bride! LOL. I’m naturally pretty fair with pink undertones, so it was definitely a different look than I had envisioned. My curls also fell flat within about 30 minutes, despite what felt like an entire can of hairspray being used. 😂 To be fair, I’m also the type of person who gets shy and says, “Yes, I love it!” even when something isn’t exactly what I had in mind. So I definitely take some responsibility for not speaking up. My hairstylist was incredibly sweet and made me feel like a queen throughout the entire process, and I truly appreciated that. At the end of the day, I still felt beautiful, and we laughed about it! Another special shoutout to Julio at the spa, who was so kind and attentive while I was getting ready in the bridal suite. Because of the unexpected coordinator change, we were given a complimentary framed sand ceremony keepsake, which was a thoughtful gesture. Unfortunately, my name was misspelled on the frame. I know mistakes happen, but having my name spelled incorrectly on something meant to commemorate our wedding was honestly disappointing. We also never received the special wedding-night turndown service that was included in our package. We had to ask about it afterward, but thankfully, Wedinzon followed up with Osiris and made sure it happened the following evening. It was beautiful and made our night! These were all little things that individually might not seem like a big deal, but together, they left me feeling a little disappointed, especially considering how special this occasion was and the expectations that come with a luxury wedding experience. I always try to focus on the positives, though. I still absolutely loved my wedding day, our photos turned out so cute, and we made beautiful memories that we’ll cherish forever. Osiris was kind, and although she seemed a little unsure of things at times, I appreciate her stepping in and trying her best under the circumstances. OUR ROOM & AMENITIES 🛁 Our room was absolutely beautiful! It had such a relaxing atmosphere, was well stocked, and came with so many wonderful amenities. We did experience a few maintenance issues. Our TV wasn’t working properly, the Mayan tub stopped working the following day, the bathroom scale had a dead battery, and the vanity mirror stopped working around day four. Thankfully, most of these issues were addressed almost immediately. The only thing I didn’t report was the vanity mirror because, at that point, I honestly felt bad calling about yet another thing. 😂 One amenity I absolutely LOVED was the laundry service! I’m such a clumsy person and constantly spilling things on myself, so having our clothes washed was amazing. Everything came back so clean, fresh, and wrinkle-free. Such an underrated luxury! The daily minibar refresh was also fantastic. The staff were always so friendly and constantly asked what we preferred or needed. THE LITTLE THINGS THAT MADE OUR STAY SPECIAL 🌴 The catamaran rides were another highlight! The captain was so informative and kind. We sat near him every time, and he would point out sea turtles and make sure we were comfortable and enjoying ourselves. Such a wonderful experience! We also loved the arts and crafts activities with April! She was so welcoming, patient, and sweet. She helped us create some adorable keepsakes that we get to take home and remember this trip by forever. FOOD & RESTAURANTS 🍽️ The food was great! Our absolute favorite restaurant was Wildfire. I genuinely think I could’ve eaten there every single night if possible! Everything we tried was delicious. Unfortunately, we didn’t get a chance to experience Unik for dinner, but their Sunday brunch was AWESOME! FINAL THOUGHTS 🤍 Despite the little hiccups, I would absolutely recommend Impression Isla Mujeres to anyone looking for a beautiful, relaxing, and luxurious getaway. The property is breathtaking, the atmosphere is peaceful, and the hospitality from so many wonderful staff members is what truly makes this place special. I do think the wedding coordination and communication could use improvement, especially for couples trusting the resort with one of the most important days of their lives. Those little details really do matter. But overall, we left with beautiful memories, full hearts, and so much appreciation for the people who made our stay special. And once again, Vianey and Wedinzon, THANK YOU! You two were truly the stars of our experience, and we hope to come back next year to celebrate our first wedding anniversary! 🤍!

  Oct 12, 2026
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  Amazing vacation

  What an amazing resort, elegant and modern but intimate. Staff learned your name and likes very quickly. Experience from airport transfer, to catamaran to accommodations to experiences during your stay is amazing. Our butlers, Wedi and Vianey checked in on us everyday, made sure we had whatever we needed and even anticipated our needs and likes. The team who facilitated the events were also amazing. Highly recommend the island bike tour- Frankie’s love of this island is palpable, you could feel excitement to share his island with you in all experiences. Him and April were a great team, and again, felt like they shared their hearts as well as their knowledge. The bartenders at the shark bar made every day fun, the servers in the restaurants again remembered us and remembered our likes. The servers at the pool went above and beyond to make sure you had drinks and menus and food when wanted. Maria was so cute and sociable and took such good care of us. Everyone truly made us fall in love with this island, it was a magical vacation, and we can’t wait to come back.

  Oct 11, 2026