- Type of wine/spirit bottle provided is at hotel discretion
- Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
- Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
- Discounted amenities and services cannot be combined with other discounts or special offers on property
- All amenities are subject to availability
- Additional restrictions may apply on eligible Spa Services
- All services should be arranged with the concierge after check-in
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Resort Details
- Cacao• Cacao is the best option for a quick breakfast or lunch or a little sweet at any time of the day, served in an old French-style. Casual and relaxed atmosphere, there is always warm, homemade, sweet and savory bread.• Premium coffee and deli snacks served in a casual and relaxed atmosphere.
- La Vista• Located on the top level of the resort, this Mexican and International restaurant offers daily à la carte breakfast andlunch with a stunning view of the continental area Isla Mujeres and the Cancun Hotel Zone.
- Mercado• Astonishing spot next to the pool, where guests can delight in a snack menu and open fire pizza grill. No special dresscode needed and even you can wear your swimsuit and get back to the fun immediately.• Serving grilled specialties with taco bar
- Sake• The culinary creations at Sake are an awakening experience for the senses, with an explosion of flavors foundthroughout Asia.• Pan-Asian specialties• 2 Teppanyaki tables for up to 10 people each one.
- SpeziaBreakfast
- UNIK The KitchenBreakfast
Hours: TBD Open day and eveningDescription: Elegant and chic rooftop restaurant serving light tapas during the day and a la carte cuisine in the eveningwith nighttime music and socialization. - VARIOUS BARS
The Temple• Sunset terrace and events with relaxing music• Open for special events
UNIK Sky Bar and Lounge• Rooftop bar and lounge
Isola• Lobby bar
Yacht Welcome Lounge• Welcome lounge check in for guests as well as external visitorso7:00 a.m. – 7:00 p.m.oBar for guests arriving and departing by seaoFrom 11:00 p.m. to 01:00 a.m., the venue transforms into an elegant Piano Bar, offering a refined ambiance for late-night relaxation.
Sharks• Pool bar
- Hamaca
The TopVibrant and awe-inspiring rooftop restaurant spanning both indoor and outdoor areas with stunning sunsets andbreathtaking views as well as evening DJs for an exhilarating night out. Guests and external visitors will enjoy anexcellent selection of mixology, grilled snacks, small plates and gourmet dining. - Wildfire Grill• Gourmet grilled specialties in a relaxing atmosphere will draw you in and whet your appetite.• Steakhouse• Chef’s Table.
- Currency exchange†
- Doctor on call†
- Elevators†
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Private dining for groups†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental †
- Golf †The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellentchoice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and arestaurant.
- Gym †
- Jet-ski †
- Shopping †
- Sightseeing tours †
- Snorkeling †
- Spa †
- Water activities †• SUP yoga• Paddleboard by sunset• Kayaking• Pedal boats• Water polo• Water aerobics• Bluewater Snorkeling• Scuba diving lessons• Scuba diving• PADI Diving Center
- Wine tasting †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1382 reviews
-
Nov 06, 2025A Feast for the Senses and The Soul
A feast for the senses and the soul. Remove yourselves from the stresses of everyday life and submit to a calm, peaceful and rewarding piece of paradise. Beautifully appointed, spotless rooms await amidst the tranquility of turquoise waters, warm winds and soft sand. A true "White Lotus"land where your every desire and need is dealt with before you can ask. (Thank you Zelma and Amairani - Butlers). Dining options are plentiful, delicious and a cut above your standard All Inclusive. (Thank you Eric, Jacob, Orlando and Tony - food services). A daily visit to the Cacao Cafe is a must, where the 2 young men catering to your cravings and tastebuds with not disappoint. Incredible beverages and plentiful sweet treats are available 24/7. Our favourite daily stop to check in for a warm conversation, a smile and to indulge. A quiet resort that still has opportunity to enjoy DJ dancing and socialization but without any disturbances well into the early hours of the day. Informative and creative entertainment and participation is without pressure and readily available. (Thank you Adrian, Abraham, and Franky). Good Fitness Centre, Sports Bar and Spa. Good value for the level of care and comfort you receive. Look for Gilman and Antik to add a smile to your face daily with fun and interesting conversation. As was said to us by another guest visiting - "If you have any complaints about this place -- you need a straight jacket!" Well said and completely true. We will return.....and quite frankly, it won't be soon enough!
-
Nov 06, 2025
Luxurious & Intimate
The impeccable attention to detail was unmatched. Every option including room service was refined and sophisticated. David and Angel were our butlers, and they were dedicated to our needs the entire time. We hope to make it back!
-
Nov 06, 2025
Amazing Trip!! Will be back!
The hotel was amazing! Definitely geared toward younger couples, honeymooners, or anyone looking for a relaxing, upscale vacation. The resort has so many fun little secret pools! The food was delicious, and the staff was very attentive and welcoming. The ocean was absolutely stunning, and snorkeling was super fun—though definitely better suited for more experienced snorkelers. The rooftop was lovely and very picturesque. The catamaran ride over was wonderful—it was so calm that we saw groups of turtles in the water and even a starfish on our way! The check-in lounge at the marina was darling, and I would be so excited to come back.
-
Nov 04, 2025
Impressions Isla Mujeres 39th wedding anniversary
Excellent experience exceeding our expectations. The staff throughout the resort was amazing . The Catamaran transportation from Cancun to Isla Mujeres was smooth and crew was amazing.
-
Nov 04, 2025
Fantastic visit
10/10. The whole experience was exceptional. Butlers David and Angel were very attentive. Our pool Butler Guilman was second to none. Adrian and Franky with activities were great. Alicia and Yanira in the spa were wonderedul
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.