Impression Moxché by Secrets - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5043 reviews

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  Pros and cons of Moxche

  Pros - Beautiful and extremely clean property, True oceanfront view, modern and stylish decor, amazing pool selection and expansive/spacious property overall especially for an exclusively adults only resort, Leaves a lot of room so explore, convenience of app for making bookings, good entertainment options Cons - less attentive staff service at pools and at some restaurants compared to other resorts of similar ranking, restaurant experience overall was underwhelming from decor to service to food, heavily watered down drinks outside of restaurants, subpar staff guidance on available activities/entertainment, lack clear advantages of preferred club member upgrade outside of private check-in and rooftop (which non-members were still able to access)

  Oct 29, 2026
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  Serious Food Safety Concerns and Disappointing Management Response

  Our experience at Secrets Moxché has been extremely disappointing, particularly regarding food safety and the hotel’s response to our concerns. Throughout our stay, we’ve repeatedly been served cold, undercooked and, on more than one occasion, raw food, including chicken. This has left us genuinely worried about eating at the resort for much of our holiday. When we first reported the raw chicken, the Hotel Manager phoned our room and promised to meet us during our evening meal. Nobody turned up, and we’ve had no further contact. Even our tour operator, TUI, confirmed they’d been trying to contact the hotel unsuccessfully and had received no response since the previous day. After being served undercooked chicken again, we reported it to concierge and spoke with the Deputy Manager. Her response was perhaps the most concerning part of our experience. She insisted there had been no reports of guests becoming ill or being served undercooked food. When we mentioned the numerous reports of illness on social media, she simply replied that she wasn’t a member of those groups. We suggested perhaps she should join them to understand what guests are experiencing. We also explained that we’d personally spoken to another couple, one of whom had been so unwell they’d spent several days confined to their room and required a doctor’s visit. She denied any knowledge of that incident too. Most astonishingly, she claimed our chicken had been tested and confirmed perfectly cooked. How could that be possible when the chicken had already been thrown in the bin and the hotel had only seen our photographs? I want to make one thing absolutely clear: we weren’t seeking compensation. We simply wanted the hotel to acknowledge a serious food safety concern and take appropriate action. Raw chicken presents a genuine health risk. Mistakes can happen anywhere, but what matters is how a hotel responds, particularly when guests are raising concerns about their health and safety. For a resort marketed as a luxury five-star experience, the lack of communication, accountability and reassurance has been incredibly disappointing. Our biggest concern isn’t simply that unsafe food may have been served. It’s the apparent unwillingness of management to acknowledge the problem or take our concerns seriously. Sadly, this experience has completely undermined our confidence in the resort, and we would struggle to recommend it to others.

  Oct 29, 2026
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  Third Visit to Secrets Moxché – Still Our Current Favorite Resort!

  This was our third stay at Secrets Moxché in Playa del Carmen, and once again, it did not disappoint! There is a reason we keep coming back. It's truly an incredible resort with beautiful grounds, excellent food, and some of the friendliest staff you'll find anywhere. We booked the Preferred Club again, which I highly recommend. The check in process was quick and easy, and the additional amenities and access to the exclusive rooftop infinity pool, bar, and restaurant make it well worth the upgrade. Our room was absolutely incredible, beautifully designed, spacious, extremely comfortable, cold AC at night, and the views from shower and balcony were great. One of the things that really sets this resort apart is the amazing selection of pools. With seven pools, three man made cenotes, and a beautiful lagoon style beach area, there are so many different places to relax and enjoy the day. Whether you prefer a lively pool atmosphere or somewhere a little quieter, there is something for everyone. The rooftop infinity pool available to Preferred Club guests is another great bonus. The food throughout the resort was excellent. There is a great variety of restaurants, and we thoroughly enjoyed the dining experiences. The quality of the food is definitely a step above what you typically expect from an all-inclusive resort. And of course, the staff deserves a special mention. Everyone we encountered was welcoming, friendly, and genuinely seemed to care about making our stay enjoyable. Great service really makes a difference, and Secrets Moxché consistently delivers. After three visits, we can confidently say this is currently our favorite resort in Mexico. If you're considering staying here, I highly recommend it, and I would absolutely recommend upgrading to the Preferred Club. We're already looking forward to our next visit!

  Oct 28, 2026
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  Company annual trip

  The resort itself was absolutely beautiful, and our group had been looking forward to this vacation. Unfortunately, what should have been a wonderful experience was overshadowed by a serious illness that affected a large portion of our group. There were 29 employees in our group, and 22 out of the 29 became sick during or shortly after our stay. Some people experienced mild symptoms, while others became significantly more ill. A handful of employees were sick enough that, after returning home, they had to seek medical attention at the hospital. We cannot say with certainty whether this was caused by something we ate, the water, or another illness, and we do not want to make an accusation without knowing the exact cause. However, having 22 out of 29 people in the same group become sick, with some requiring hospital care after returning home, is extremely concerning and should not be overlooked. We strongly encourage the resort to investigate what may have contributed to this situation, including food preparation and handling, drinking water, sanitation, and whether other guests reported similar symptoms during the same period. This was particularly disappointing because the resort itself was beautiful, and there were many aspects of the vacation that we genuinely enjoyed. Unfortunately, the number of people who became ill significantly affected our experience and left many of us concerned about the health and safety of future guests. We hope the resort will take our concerns seriously, thoroughly investigate what happened, and take appropriate measures to help prevent another group of guests from experiencing something similar.

  Oct 28, 2026
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  BEWARE - YOU WILL GET ILL!!!

  Leaving a review here as well since I used all the amenities of Secrets Moxché even though I stayed on the Impressions “side”. This was supposed to be a magical mini moon for my wife and I. Instead, 36 hours in, we were hit with the worst stomach issues ever. Montzeuma’s Revenge 10 fold!!! Nonstop diarrhea, vomiting and immense cramping. We were holed up for TWO WHOLE DAYS. Our butlers were somewhat attentive and brought us water and ordered us soup - which took over an hour to arrive!! Everyone at the resort is getting ill. They don’t serve BOTTLED WATER anywhere you go, what kind of resort does that?! You have to request it to your room, but cannot get it on the premises anywhere else - DANGEROUS!!?? So many other issues with the resort like service, dirty pools and musty smells, but I could have overlooked this all if I didn’t get deathly ill. 6 days later and we are still recovering. GO ANYWHERE ELSE!!!

  Oct 27, 2026