These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- All Preferred Club suites offer the following additional amenities and services:
- Brand New Preferred Check-in area by the Lobby
- Private Preferred Club Lounge
- Private Preferred Beach Club
- Preferred status and amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Daily breakfast a la carte at Oceana Restaurant
- Afternoon hot and cold hors d’oeuvres
- Exquisite desserts & fine liquors in the lounge and Beach Club
- Pillow Menu
- Upgraded mini-bar service
- Upgraded bath amenities
- Complimentary 25 minutes sampler treatment, per person per stay
- Limitless access to gourmet à la carte dining across a variety of specialty restaurants, with no reservations required
- Unlimited premium domestic and international top-shelf spirits
- Fresh natural juices, soft drinks, and curated beverage selections available throughout the resort
- 24-hour in-room dining and dedicated concierge service
- Attentive pool and beach wait service
- Daily refreshed in-room mini bar with soft drinks, juices, bottled water, and beer
- Daily housekeeping service, including nightly turndown service
- Engaging daytime activities and captivating live evening entertainment
- Themed events, oceanfront bars, and vibrant entertainment venues
- Seamless experience with no wristbands required
- All taxes and gratuities included
- Complimentary high-speed Wi-Fi throughout the resort
Resort Details
- Barefoot Grill
Relaxed poolside spot designed for comfort and convenience, allowing guests to enjoy casual grilled favourites and light bites without having to leave the pool area or change out clothing. Perfect for a laid-back and effortless daytime lunch experience
- Bordeaux• Elegant à la carte French restaurant offering a refined fine dining experience in a sophisticated setting. Showcasing classic French cuisine with a contemporary touch, expertly prepared dishes, and an intimate ambiance, Bordeaux invites guests to savour an elevated• Approximate seating capacity: 96
- Coco CafeCharming coffee spot offering premium coffees, teas, pastries, and light bites in a relaxed and inviting setting. Perfect for a morning pick-me-up or a casual break throughout the day, it provides a cozy atmosphere for guests to enjoy sweet treats and freshly prepared beverages.
- El PatioSavor Mexican à la carte cuisine in a traditional authentic ambience.
- Himitsu• Elegant à la carte restaurant specializing in Pan-Asian fusion cuisine, where bold flavors and refined presentation come together in a sophisticated setting. Guests may also enjoy an interactive teppanyaki experience at one of three teppanyaki tables, available by reservation through the resort app once checked in.• Approximate seating capacity: 68
- Oceana• Newly renovated Oceana Restaurant, where fresh seafood is expertly presented in a serene and romantic setting. This exquisite dining venue has undergone a complete transformation, creating an enchanting atmosphere that invites guests to indulge in a symphony of flavors while gazing out at breathtaking ocean views.• Approximate seating capacity: 62
- Portofino• À la carte Italian restaurant offering a refined dining experience inspired by the flavors of Italy. Featuring classic cuisine, thoughtfully prepared dishes, and a warm, sophisticated ambiance.• Approximate seating capacity: 122
- Preferred Club LoungeBreakfast a la carteLounge beach club experience exclusive for preferred club guest.
Enjoy cocktails and premium beverages in an exclusive lounge. - Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Seaside Grill? Newly renovated Seaside Grill perfectly situated poolside with stunning views. Savor an exquisite selection of à la carte grilled specialties, prepared to perfection by our talented chefs. The complete renovation has transformed the space into an inviting oasis, where the views complement the tantalizing aromas from the grill.
• Located pool side with stunning ocean views serving à la carte grilled specialties.
• Approximate seating capacity: 72 - Various Bars/Lounges
Barracuda: Pool and beach bar offering signature cocktails
Desires: Contemporary music lounge featuring flat screen TVs, dance floor and DJ
Manatees: Relax with a refreshing cocktail at this swim-up pool bar
Rendezvous: Lobby bar featuring chic furniture for lounging with a refreshing cocktail and live music at night
Showtime: Sip your favorite cocktail while enjoying our nighttime entertainment
Sugar Reef: Bar serving your favorite tropical cocktails
Preferred Beach Club: An exclusive oceanfront retreat reserved for Preferred Club guests, designed to elevate the beachside experience with added comfort and sophistication. Featuring upgraded lounge areas, personalized service, and a refined ambiance, this private sanctuary offers the perfect setting to relax, unwind, and enjoy premium food and beverage offerings with stunning Caribbean views.
- World Cafe• Newly renovated World Café, the resort's only buffet restaurant, offering a vibrant array of international cuisine. With themed stations and live cooking, fresh ingredients and quality dishes in a relaxed, elegant atmosphere. The World Café redefines buffet service, making every meal a delightful culinary adventure.• Approximate seating capacity: 208
- Sip, Savour & SeeDine Around Plan at nearby resorts.
- Junior Suite Tropical View King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Tropical View
Bedding - Two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Partial Ocean View King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Partial Ocean View
Bedding - Two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults
Adults only resort with 60 percent of non-smoking suites.- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Ocean View King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Ocean View
Bedding - Two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Swim Out Tropical View
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Preferred Club Junior Suite Ocean View King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
One à la carte beach club exclusive for Preferred Club rooms.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Preferred Club Junior Suite Ocean View Double
Bedding - Two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
One à la carte beach club exclusive for Preferred Club rooms.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Preferred Club Junior Suite Swim out
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
One à la carte beach club exclusive for Preferred Club rooms.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Preferred Club Junior Suite Ocean Front
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
One à la carte beach club exclusive for Preferred Club rooms.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Presidential SuiteBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- TV
- Wireless internet connection
- Preferred Club Honeymoon King SuiteBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total.One à la carte beach club exclusive for Preferred Club rooms.- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- TV
- Wireless internet connection
- Junior Suite Tropical View DoubleBedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 3 total.
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Junior Suite Partial Ocean View DoubleBedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 3 total.
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Junior Suite Ocean View DoubleBedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults, 2 total.
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Preferred Club - Junior Suite Ocean View DoubleBedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults, 2 total.
One à la carte beach club exclusive for Preferred Club rooms.- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Junior Suite Swim Out KingBedding: 1 King bed.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 2 total.
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Deal of the Day
- Alarm clock
- Bathroom amenities
- Coffee/Tea Maker
- Iron
- Telephone
- TV
- Run of the House
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite Swimout Tropical View KingBedding: 1 King bed.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 2 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- TV
- Wireless internet connection
- Preferred Club Junior Suite Swimout King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Preferred Club Ocean Front Swim Out Governor SuiteBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Presidential Suite SwimoutBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total.- Air conditioning
- Alarm clock with wireless charging
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Preferred Club Honeymoon Suite Ocean FrontBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Hair Dryer
- Telephone
- TV
- Wireless internet connection
- All-inclusive meal plan
- Beauty shop/salon*
- Boutiques/stores*
- Car rental desk*
- Concierge desk*
- COVID test onsite
- Currency exchange*
- Doctor on call*
- Exercise gym
- Golf,Offsite*
- All-inclusive meal plan
- Beauty shop/salon*
- Boutiques/stores*
- Car rental desk*
- Concierge desk*
- COVID test onsite
- Currency exchange*
- Doctor on call*
- Exercise gym
- Golf, Offsite*
- Health club*
- Jacuzzi
- Laundry/Valet service*
- Non-smoking rooms available*
- Pool*
- Restaurant*
- Spa*
- Tennis court*
- Water sports*
- Please contact the hotel for additional information.
* Fees may apply
- Beach
- Billiards
- Bocce court
- Dancing
- Fitness center on-site*Please note: All fitness facilities are open limited time in accordance with local laws
- General *Activities/Entertainmento Art, Wine & Cheeseo Make your own Pizzao Billiard Tableso Giant Chessboardo Foot Billiard Courto Aqua Strongo Aqua spinningo Paddle Boardo Paella Cooking Experienceo Kitchen Touro Macrame classeso Pharmacy shop
- Hot tub *
- Jacuzzi
- Non-Motorized Water Sports *
- Kayaking
- Sailing
- Snorkeling - Pickleball *
- PoolUpgraded the existing pool with an “artificial beach” on one side. The entrance of the pool now has a beach-like access and feeling for guests.(Activities pool)
- Sailing *Catamaran
- Spa *
For those seeking a sanctuary for the senses, Secrets Spa by Pevonia® offers a sublime atmosphere of pure indulgence combining hydrotherapy and a wide variety treatments creating a refreshing, invigorating and peaceful experience.
- Tennis court *1 Tennis Court
- Water activities *
- Water Aerobics
- Pool Volleyball - Windsurfing *
- Golf location (onsite/nearby) *
* Fees may apply
Perfectly situated on the stunning Riviera Maya, Secrets Maroma Beach Riviera invites you to experience a slice of paradise along a shoreline recognized as one of the best beaches in the world. This award-winning AAA Five Diamond resort boasts sublime ocean views from 100 percent of its non-smoking suites, as well as ground floor suites with direct
swim-out access. Revel in the privileges of Unlimited-Luxury® including limitless top-shelf spirits, pool and beach waitservice and 24-hour dining options allowing guests to enjoy late night bites in room dining.
Each suite is truly deluxe featuring inspiring views of the expansive gardens or crystal-clear Caribbean Sea. Twelve smaller pools offer several suites private swim out access, while the pristine infinity pool provides breathtaking views stretching to the horizon, and an activities pool. Each finely appointed suite boasts a king size beds, or double beds, a private furnished terrace with plunge tub, full Italian marble bathrooms with jetted whirlpool baths, daily refreshed mini-bars, and 24-hour room and concierge services. Culinary delights await at gourmet restaurants and lively nightspots, with the bonus to explore nearby participating resorts with the Sip, Savor & See Dining Experience.
Golf enthusiasts can enhance their skills with discounted green fees at El Camaleón Golf Course and El Tinto Golf Courses. Rejuvenate at the serene 13,000 sq. ft. Secrets Spa, offering a variety of restorative treatments. As night falls, live evening shows and specialty themed events will entertain and amuse. Secrets Maroma Beach Riviera Cancun has been proudly recognized as the top 1 All-Inclusive Resort in Mexico and No. 3 in the World, by the Trip Advisor Travelers choice awards. Secrets Maroma Beach Riviera Cancun continues to set the standard for luxury and romance.
Guests are invited to embark on an extraordinary culinary journey at Secrets Maroma Beach Riviera Cancun, enriched by recent renovations that have transformed the dining spaces, including the World Café, Oceana, and Seaside Grill. Each restaurant now features a refined ambiance that enhances the dining experience, allowing guests to savor exquisite dishes prepared with innovative flair. With breathtaking views and menus that highlight local flavors, these venues offer a gastronomic delight that captivates every palate.
To further elevate the experience for our Preferred Club guests, a completely new check-in area has been introduced, ensuring a seamless arrival. The newly remodeled Preferred Club Lounge complements this enhancement, showcasing contemporary décor and upgraded comforts for relaxation. This chic retreat creates an inviting atmosphere where guests can unwind in style, seamlessly integrating with the overall experience at the resort, and reaffirming our commitment to exceptional service and hospitality.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Oct 31, 2026
Incredible resort for relaxing
We did our honeymoon there, incredible place! Food was delicious and the staff were all amazing. Shoutout to the fresh tuna carving, BEST fish I have ever had. We were probably some of the youngest at the resort but it's a perfect place if you want to chill instead of party.
-
Oct 31, 2026
Secrets Maroma is a special resort that should be on your list to explore
Secrets Maroma is a special resort. We have been to a few other resorts and keep talking about our 2 stays here. It truly is the best resort for our type of traveling. We are in our late 30s and not a party crowd type of people. We go to relax, and sit by the pool and beach with options to participate in activities when we choose to. They have a great entertainment schedule and lots of options for all ages to participate in. The service is top notch and if you put a little work into getting to know them they feel like family by the end of your trip. Food quality and variety are great we spent 8 nights here and still had other food options on our list that we wanted to try, but ran out of time. Ruben and Luis at Barefoot Grill/pizza station make some top quality dishes that are restaurant quality available with swimming trunks on, not to mention both are top quality humans as well! They have a large construction project going on, but never once did we feel it affected our vacation. Yes you could hear it at times, but didn’t affect how we relaxed at the pool or beach. This resort will be even more special once the new pool and sports bar are completed.
-
Oct 30, 2026
Beach activities top!
Our 5 days vacay was lovely and we really enjoyed beach and activities, snorkeling was my favourite, you can see so many different fishes . Drinks and bar stuff are the best, so as entertainment team! Renovations was so loud and dusty, also at night time, some hours was not even possible stay outside. Wish they told us before we booked. Hotel is very big and busy, not sure we will be back.
-
Oct 29, 2026
Best Honeymoon Resort
My husband and I spent 6 days at Secrets Maroma celebrating our honeymoon and were truly blown away. The resort is absolutely beautiful. Only about 30 minutes from the airport. Beautiful decor and so clean everywhere. The room was sensational. The service was exceptional. We want to give a huge shout out to: Eduardo at the Preferred Club Lounge for always taking the time to chat with us before or after dinner at the lounge and being a friendly and happy face to see everyday, Roberto the concierge for building 25 for making us feel extra special during every interaction and making us feel well taken care of by always referring to us by our last name and making sure we were happy with everything, the entertainment staff specifically Isabel, Emiliano, Angel "Brown Sugar" for making every activity throughout the day super fun and lively and for taking the time to chat whenever they had a second, and Ruben one of the chefs at the pool for cooking up some delicious quick bites and being so attentive. All of the food options were so delicious and high quality. So many good options to choose from so that you don't feel like you are eating the same meal every time. The restaurants were such a good vibe. Overall an amazing place to get away, meet new people, especially other honeymooners, eat delicious food, have good drinks, and feel well taken care of.
-
Oct 29, 2026
One of our best trips
We just got back from 7days at Secrets Maroma Beach, and what a tremendous resort! The grounds were beautiful. All the vegetation was grown and mature, much was still blooming, and it was all immaculately maintained. A good variety of restaurants with tasty food done in a very timely manner. At every meal, everything was served quickly, but we were never rushed, and always had time for our conversations. And the food was delicious! Except for the Hibachi tables, no reservations were ever needed, and we were immediately seated for every meal. We got a Preferred level swim out room in Bldg 26. For the extras it comes with, I would recommend the Preferred room. Spacious room, comfortable bed, great bathroom, and everything was very comfortable. Bars and nightlife was very good. We went to a couple of shows, they put out a great spread for Monday night football, and we watched a couple of poolside shows. But hands down, the best part of the trip were the people. It seemed that the goal of every person was that we were happy. They attentive without being too much. They always said “Hola!” They took care of everything, then always followed up to make certain we were satisfied. I must take this opportunity to call out a couple of people. Talia was our Preferred bldg concierge. She was so nice, knowledgeable and got everything done quickly. And then she’d search us out to make certain we were happy!! Emiliano (Nano) was our guide for the Timeshare presentation. While we didn’t sign up for the plan, he made the time spent enjoyable. Jimmy was our waiter at our beachfront dinner. His service was great and his conversation was better. Finally, Marvin was our waiter at our pool cabana. He got us everything, kept checking what we needed and what he could do. At one point he went across the resort to the coffee shop to get us chocolate ice cream! We loved Secrets Maroma Beach, and with the new pool, bar and restaurant opening in Dec/Jan, we hope to come back very soon!
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryFrom July 18–Nov 30, 2026, a new Jungle Pool and redesigned Sugar Reef Bar will be developed. Work will be phased with mitigation measures in place to maintain a seamless guest experience.
- AdvisoryFrom Aug 22–Nov 30, 2026, Bordeaux and Portofino will be renovated into expanded specialty restaurants. Menus will remain available at alternate venues during temporary location adjustments.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be $75 USD for 2026 payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.