These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- All Preferred Club suites offer the following additional amenities and services:
- Brand New Preferred Check-in area by the Lobby
- Private Preferred Club Lounge
- Private Preferred Beach Club
- Preferred status and amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Daily breakfast a la carte at Oceana Restaurant
- Afternoon hot and cold hors d’oeuvres
- Exquisite desserts & fine liquors in the lounge and Beach Club
- Pillow Menu
- Upgraded mini-bar service
- Upgraded bath amenities
- Complimentary 25 minutes sampler treatment, per person per stay
- Minimum stay of five nights.
- Valid for new reservations only made during the Booking Window. Subject to availability and blackout dates may apply.
- This promotion cannot be combined with any other offers, discounts, or promotions unless otherwise specified.
- Limitless access to gourmet à la carte dining across a variety of specialty restaurants, with no reservations required
- Unlimited premium domestic and international top-shelf spirits
- Fresh natural juices, soft drinks, and curated beverage selections available throughout the resort
- 24-hour in-room dining and dedicated concierge service
- Attentive pool and beach wait service
- Daily refreshed in-room mini bar with soft drinks, juices, bottled water, and beer
- Daily housekeeping service, including nightly turndown service
- Engaging daytime activities and captivating live evening entertainment
- Themed events, oceanfront bars, and vibrant entertainment venues
- Seamless experience with no wristbands required
- All taxes and gratuities included
- Complimentary high-speed Wi-Fi throughout the resort
Resort Details
- Barefoot Grill
Relaxed poolside spot designed for comfort and convenience, allowing guests to enjoy casual grilled favourites and light bites without having to leave the pool area or change out clothing. Perfect for a laid-back and effortless daytime lunch experience
- Bordeaux• Elegant à la carte French restaurant offering a refined fine dining experience in a sophisticated setting. Showcasing classic French cuisine with a contemporary touch, expertly prepared dishes, and an intimate ambiance, Bordeaux invites guests to savour an elevated• Approximate seating capacity: 96
- Coco CafeCharming coffee spot offering premium coffees, teas, pastries, and light bites in a relaxed and inviting setting. Perfect for a morning pick-me-up or a casual break throughout the day, it provides a cozy atmosphere for guests to enjoy sweet treats and freshly prepared beverages.
- El PatioSavor Mexican à la carte cuisine in a traditional authentic ambience.
- Himitsu• Elegant à la carte restaurant specializing in Pan-Asian fusion cuisine, where bold flavors and refined presentation come together in a sophisticated setting. Guests may also enjoy an interactive teppanyaki experience at one of three teppanyaki tables, available by reservation through the resort app once checked in.• Approximate seating capacity: 68
- Oceana• Newly renovated Oceana Restaurant, where fresh seafood is expertly presented in a serene and romantic setting. This exquisite dining venue has undergone a complete transformation, creating an enchanting atmosphere that invites guests to indulge in a symphony of flavors while gazing out at breathtaking ocean views.• Approximate seating capacity: 62
- Portofino• À la carte Italian restaurant offering a refined dining experience inspired by the flavors of Italy. Featuring classic cuisine, thoughtfully prepared dishes, and a warm, sophisticated ambiance.• Approximate seating capacity: 122
- Preferred Club LoungeBreakfast a la carteLounge beach club experience exclusive for preferred club guest.
Enjoy cocktails and premium beverages in an exclusive lounge. - Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Seaside Grill? Newly renovated Seaside Grill perfectly situated poolside with stunning views. Savor an exquisite selection of à la carte grilled specialties, prepared to perfection by our talented chefs. The complete renovation has transformed the space into an inviting oasis, where the views complement the tantalizing aromas from the grill.
• Located pool side with stunning ocean views serving à la carte grilled specialties.
• Approximate seating capacity: 72 - Various Bars/Lounges
Barracuda: Pool and beach bar offering signature cocktails
Desires: Contemporary music lounge featuring flat screen TVs, dance floor and DJ
Manatees: Relax with a refreshing cocktail at this swim-up pool bar
Rendezvous: Lobby bar featuring chic furniture for lounging with a refreshing cocktail and live music at night
Showtime: Sip your favorite cocktail while enjoying our nighttime entertainment
Sugar Reef: Bar serving your favorite tropical cocktails
Preferred Beach Club: An exclusive oceanfront retreat reserved for Preferred Club guests, designed to elevate the beachside experience with added comfort and sophistication. Featuring upgraded lounge areas, personalized service, and a refined ambiance, this private sanctuary offers the perfect setting to relax, unwind, and enjoy premium food and beverage offerings with stunning Caribbean views.
- World Cafe• Newly renovated World Café, the resort's only buffet restaurant, offering a vibrant array of international cuisine. With themed stations and live cooking, fresh ingredients and quality dishes in a relaxed, elegant atmosphere. The World Café redefines buffet service, making every meal a delightful culinary adventure.• Approximate seating capacity: 208
- Sip, Savour & SeeDine Around Plan at nearby resorts.
- Junior Suite Tropical View King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Tropical View
Bedding - Two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Partial Ocean View King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Partial Ocean View
Bedding - Two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults
Adults only resort with 60 percent of non-smoking suites.- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Ocean View King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Ocean View
Bedding - Two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Junior Suite Swim Out Tropical View
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Preferred Club Junior Suite Ocean View King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
One à la carte beach club exclusive for Preferred Club rooms.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Preferred Club Junior Suite Ocean View Double
Bedding - Two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
One à la carte beach club exclusive for Preferred Club rooms.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Preferred Club Junior Suite Swim out
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
One à la carte beach club exclusive for Preferred Club rooms.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Preferred Club Junior Suite Ocean Front
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults
Adults only resort with 60 percent of non-smoking suites.
One à la carte beach club exclusive for Preferred Club rooms.
- Balcony/Lanai/Terrace
- Bathrobe
- Ceiling fan
- Closets in room
- Direct dial phone number
- Hair Dryer
- Safe large enough to accommodate a laptop
- Satellite television
- Shower
- Slippers
- Wireless internet connection
- Presidential SuiteBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- TV
- Wireless internet connection
- Preferred Club Honeymoon King SuiteBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total.One à la carte beach club exclusive for Preferred Club rooms.- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- TV
- Wireless internet connection
- Junior Suite Tropical View DoubleBedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 3 total.
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Junior Suite Partial Ocean View DoubleBedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 3 total.
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Junior Suite Ocean View DoubleBedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults, 2 total.
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Preferred Club - Junior Suite Ocean View DoubleBedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults, 2 total.
One à la carte beach club exclusive for Preferred Club rooms.- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Junior Suite Swim Out KingBedding: 1 King bed.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 2 total.
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe large enough to accommodate a laptop
- Widescreen TV
- Wireless internet connection
- Deal of the Day
- Alarm clock
- Bathroom amenities
- Coffee/Tea Maker
- Iron
- Telephone
- TV
- Run of the House
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite Swimout Tropical View KingBedding: 1 King bed.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 2 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- TV
- Wireless internet connection
- Preferred Club Junior Suite Swimout King
Bedding - One king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Preferred Club Ocean Front Swim Out Governor SuiteBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Presidential Suite SwimoutBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total.- Air conditioning
- Alarm clock with wireless charging
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Preferred Club Honeymoon Suite Ocean FrontBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Hair Dryer
- Telephone
- TV
- Wireless internet connection
- All-inclusive meal plan
- Beauty shop/salon*
- Boutiques/stores*
- Car rental desk*
- Concierge desk*
- COVID test onsite
- Currency exchange*
- Doctor on call*
- Exercise gym
- Golf,Offsite*
- All-inclusive meal plan
- Beauty shop/salon*
- Boutiques/stores*
- Car rental desk*
- Concierge desk*
- COVID test onsite
- Currency exchange*
- Doctor on call*
- Exercise gym
- Golf, Offsite*
- Health club*
- Jacuzzi
- Laundry/Valet service*
- Non-smoking rooms available*
- Pool*
- Restaurant*
- Spa*
- Tennis court*
- Water sports*
- Please contact the hotel for additional information.
* Fees may apply
- Beach
- Billiards
- Bocce court
- Dancing
- Fitness center on-site*Please note: All fitness facilities are open limited time in accordance with local laws
- General *Activities/Entertainmento Art, Wine & Cheeseo Make your own Pizzao Billiard Tableso Giant Chessboardo Foot Billiard Courto Aqua Strongo Aqua spinningo Paddle Boardo Paella Cooking Experienceo Kitchen Touro Macrame classeso Pharmacy shop
- Hot tub *
- Jacuzzi
- Non-Motorized Water Sports *
- Kayaking
- Sailing
- Snorkeling - Pickleball *
- PoolUpgraded the existing pool with an “artificial beach” on one side. The entrance of the pool now has a beach-like access and feeling for guests.(Activities pool)
- Sailing *Catamaran
- Spa *
For those seeking a sanctuary for the senses, Secrets Spa by Pevonia® offers a sublime atmosphere of pure indulgence combining hydrotherapy and a wide variety treatments creating a refreshing, invigorating and peaceful experience.
- Tennis court *1 Tennis Court
- Water activities *
- Water Aerobics
- Pool Volleyball - Windsurfing *
- Golf location (onsite/nearby) *
* Fees may apply
Perfectly situated on the stunning Riviera Maya, Secrets Maroma Beach Riviera invites you to experience a slice of paradise along a shoreline recognized as one of the best beaches in the world. This award-winning AAA Five Diamond resort boasts sublime ocean views from 100 percent of its non-smoking suites, as well as ground floor suites with direct
swim-out access. Revel in the privileges of Unlimited-Luxury® including limitless top-shelf spirits, pool and beach waitservice and 24-hour dining options allowing guests to enjoy late night bites in room dining.
Each suite is truly deluxe featuring inspiring views of the expansive gardens or crystal-clear Caribbean Sea. Twelve smaller pools offer several suites private swim out access, while the pristine infinity pool provides breathtaking views stretching to the horizon, and an activities pool. Each finely appointed suite boasts a king size beds, or double beds, a private furnished terrace with plunge tub, full Italian marble bathrooms with jetted whirlpool baths, daily refreshed mini-bars, and 24-hour room and concierge services. Culinary delights await at gourmet restaurants and lively nightspots, with the bonus to explore nearby participating resorts with the Sip, Savor & See Dining Experience.
Golf enthusiasts can enhance their skills with discounted green fees at El Camaleón Golf Course and El Tinto Golf Courses. Rejuvenate at the serene 13,000 sq. ft. Secrets Spa, offering a variety of restorative treatments. As night falls, live evening shows and specialty themed events will entertain and amuse. Secrets Maroma Beach Riviera Cancun has been proudly recognized as the top 1 All-Inclusive Resort in Mexico and No. 3 in the World, by the Trip Advisor Travelers choice awards. Secrets Maroma Beach Riviera Cancun continues to set the standard for luxury and romance.
Guests are invited to embark on an extraordinary culinary journey at Secrets Maroma Beach Riviera Cancun, enriched by recent renovations that have transformed the dining spaces, including the World Café, Oceana, and Seaside Grill. Each restaurant now features a refined ambiance that enhances the dining experience, allowing guests to savor exquisite dishes prepared with innovative flair. With breathtaking views and menus that highlight local flavors, these venues offer a gastronomic delight that captivates every palate.
To further elevate the experience for our Preferred Club guests, a completely new check-in area has been introduced, ensuring a seamless arrival. The newly remodeled Preferred Club Lounge complements this enhancement, showcasing contemporary décor and upgraded comforts for relaxation. This chic retreat creates an inviting atmosphere where guests can unwind in style, seamlessly integrating with the overall experience at the resort, and reaffirming our commitment to exceptional service and hospitality.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
25961 reviews
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Sep 07, 2026Great Honeymoon Spot
We had a great time at Secrets. The staff, food, entertainment, alcoholic beverages, and beach were wonderful. There are plenty of activities to do throughout the day whether competing in water sports or relaxing at the beach. We stayed in September and there was seaweed on the beach, however, the staff was productive on trying to remove it.
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Sep 07, 2026
Hyatt Secrets Maroma - Amazing Experience
This was our first time at Secrets Maroma (or any Secrets resort) and the experience far exceeded our expectations! STAFF EXPERIENCE The ENTIRE staff from start to end was super kind and helpful, especially our concierge Guillermo at building 17, who went above and beyond to ensure we had a wonderful experience - he was a master at listening to our preferences, making appropriate suggestions and making things happen. ROOM EXPERIENCE The Honeymoon Ocean Front Suite was spectacular as it included all the little amenities that most resorts neglect, including the cubby for in-room service which allows for food delivery without disturbing the guests and up to date (and working) fixtures. Nothing in the room seemed rundown or neglected. ENTERTAINMENT AND FOOD The entertainment and food was equally as impressive. We didn’t have a bad meal and they offered fun afternoon activities (such as learning to create the perfect sushi roll) and nighttime dancing where everyone was allowed to pick their music preference to dance to via a “Silent DJ Night” SPA The hubby and I had an 80 minute couples massage, which was awesome. Additionally, the pre-massage hydrotherapy pools were spectacular. We will definitely be back!
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Sep 07, 2026
Wonderful getaway
The Resort was amazing. The only concern we had was we upgraded and paid for a partial ocean view room and upon arriving in the room we noticed we could basically not see any of the ocean through the palm trees. When we were at the front desk they asked about everything and we told them about the view issue. The hotel manager got with us later at the pool and he offered to move us which we declined. He later emailed stating he would upgrade us to the Preferred Club. I tried contacting him by going to the front desk but they stated he was in a meeting and they would let him know to contact us. He never got back with us. A supervisor called later about they couldn't move us and I explained we had declined the move and the manager was going to upgrade us to Preferred Club. She stated she couldn't do that and someone else would contact us the next day. The next day I went to our building concierge (Angel) and told him the information about the upgrade and asked him to help with reservation with dinner at a specific restaurant. Angel took care of all of it and got us the upgrade and a reservation. The only other thing I had a issue with is the hotel will not give any kind of paper map or any other paper material of information of the hotel. You have to use the hotel app. Which upon arrival no one explained. Otherwise the hotel was immaculate and clean. Angel was a true angel and took care of anything we needed. The hotel was doing some huge upgrade with a pool or something but had it all blocked off to not disturb guests. A little noisy but not bad. The nightly entertainment was wonderful. Was a bit put off that the property didn't have the normal steak and lobster restaurant which all the other Secrets we have been had. I would highly recommend this property or any other Secrets property. Have loved all of them. Big big kudos to Angel building 24 concierge. Very professional and a kind, nice person.
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Sep 07, 2026
Pampered to the extreme in paradise!
We just ended our second trip here and it was even better than the last. The location is beautiful, very clean and feels cozy without being too small. The real winner here is the staff- the service is unmatched! My husband and I spent the week feeling truly pampered and cared for in paradise. They really nail all the small details and make every effort to connect with you and ensure you have the best experience. Leading the pack was our building 24 Concierge- Angel. Every time we entered or left he had a greeting and checked in with us. He was so helpful! He arranged an added fan, always made sure we had water, set us up with a beach bed and overall became a friend as he prioritized our experience. I'd request whatever building he is in! It didn't end there and I'd love to shout out all the people who made our week special: Daniel at the bell desk, Hector and Pablo servers at the Italian, Ariadna and Daniella hostess's at World Cafe and Italian, Juan the bartender at the pool bar, Estrella and Abigail at the lobby bar and Manuel at the beach concierge. Each of these people gave us repeated positive service that made our trip so special. We are frequent visitors to the area, staying at many all inclusive and they are the best! We also loved the room set up and space, very spacious for the basic level! The beach and pool beds are also super comfy and we never struggled to find a seat- the chair game didn't seem in play. Lastly, the food and drinks are all really really good!! We hope to be back again next year! Thank you again for blessing us with a wonderful stay!
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Sep 07, 2026
Wonderful
Wonderful experience. Our concierge Angel was amazing. He answered all of our questions and met all of our needs. Great vacation spot for relaxation and no responsibilities
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryFrom July 18–Nov 30, 2026, a new Jungle Pool and redesigned Sugar Reef Bar will be developed. Work will be phased with mitigation measures in place to maintain a seamless guest experience.
- AdvisoryFrom Aug 22–Nov 30, 2026, Bordeaux and Portofino will be renovated into expanded specialty restaurants. Menus will remain available at alternate venues during temporary location adjustments.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be $75 USD for 2026 payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.