Resort Details
- Various BarsSugar ReefPool bar offering signature cocktails
MantarrayRelax with a refreshing cocktail at this swim-up pool bar
Moxché Lobby BarLobby bar featuring chic furniture for lounging with a refreshing cocktail
Moxche TheatreSip your favorite cocktail while enjoying our nighttime entertainmentTheatre Bar
Dark HorseContemporary bar serving your favorite tropical cocktails whilst enjoying your favorite sports events. Golf Simulator and Foosball tables available.
The Cove BarBar serving your favorite tropical cocktailsInterior Beach Lagoon Pool Bar
Observatory Preferred Rooftop BarFor Preferred Club guests only.
GypsySecret speakeasy nightclub hidden on property requiring a daily password for entry. - Various RestaurantsBarefoot GrillLight lunch specialties in a casual and relaxed outdoor setting
BisouA menu serving a variety of gourmet à la carte French specialtiesAir-conditioned with outdoor seating availableApproximate seating capacity: 60
Coco CaféBegin the morning with a cup of local brew at a sunny indoor/outdoor café along with tropical juicesServes premium coffee and snacks in a casual, relaxed atmosphereLate night bites include sandwiches, fruits, yogurt and pastries
Dos AlmasMexican cuisineAir-conditioned with outdoor seating availableApproximate seating capacity: 109Taco tasting bar with Tequila/Mezcal tasting*
SukiSpecializing in a fusion of modern Japanese à la carte specialtiesAir-conditioned with outdoor seating availableTeppanyaki tables availableApproximate seating capacity: 102Tanoshii -Omakase 12-seat sushi table
Market CafeA buffet-style restaurant serving a variety of local and international cuisineCasual atmosphere, evocative of a farmer’s market with colorful, gourmet cuisine displayed beautifully on sunbleached wood shelves, which frames the intimate dining areaClosed air-conditioned restaurant with outdoor seating availableApproximate seating capacity: 278
SeasoulFresh seafood delights presented in a quiet and romantic seaside settingApproximate seating capacity: 178Casual Elegance required for dinner
AlloraDelectable Italian cuisine, served à la carteWine cellar for private dining is available.Approximate seating capacity: 118Wine cellar with dedicated menu and wine tasting
EmberOpen fire grill and smoke house, served à la carteApproximate seating capacity: 104
BambooDelectable Southeast Asian cuisine with alternative plant-based menu, served à la carteApproximate seating capacity: 68Casual Elegance required for dinner
Observatory Preferred RooftopmApproximate seating capacity: 40
- 24-hour room service†
- Ballroom†
- Car rental desk†
- Concierge desk†
- Currency exchange†
- Elevators†
- Heated pool†
- Internet services†
- Laundry/Valet service†
- Poolside service†
- 24-hour room service†
- Ballroom†
- Car rental desk†
- Concierge desk†
- Currency exchange†
- Elevators†
- Heated pool†
- Internet services†
- Laundry/Valet service†
- Poolside service†
- Whirlpool†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †The on-premise state of the art fitness center provides a full range of cardio-conditioning activities and exercise equipment including treadmills, free weights, exercise bicycles, stair climbers and step machines. Elliptical and fitness accessories such as yoga mats and exercise balls.
- General †INDOOR/OUTDOOR ACTIVITIES:-Two lit tennis courts/tennis clinics-Ping-Pong-Multi-purpose court (soccer, volleyball, etc.)-Beach volleyball-Euro-bungee-Yoga-Cocktail classes-Dance lessons-Football-Golf simulator at sports bar
- Pool †8 Outdoor pools Including a Lagoon Pool with natural Sand, a Rooftop Infinity pool and 3 Cenotes Pools.
- Spa †Secrets Spa by Pevonia® at Secrets Moxché Playa del Carmen offers a sublime atmosphere of pure indulgence that combines hydrotherapy and relaxing treatments creating a refreshing, invigorating and peaceful experience. Pamper yourself in our stunning spa surrounded by a hydrotherapy circuit, sauna and steam room. A sauna, steam room, private shower and a relaxing indoor lounge area with heated lounge chairs are here for you to enjoy. Massages, body treatments, facials, manicures, pedicures and a full-service beauty salon are available for you. The spa also offers an array of rejuvenating facials, spa packages and pampering for your hands, feet and nails, World class Spa.
- Tennis court †
- Theatre †Theater with shows and dinner-shows with a 4K Screen of 14M x 8 M. (151 x 86 Feet).
- Water activities †WATER SPORTS-Kayaks-Sailing-Windsurfing-Water aerobics-Pool volleyball-Snorkeling-Water polo-Catamaran-Scuba diving-Deep sea fishing- Pool Volleyball
- Golf †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4056 reviews
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Dec 01, 2025Great!
We had a great time here. All amenities were good. Jessica and Miguel were exceptionally Amazing! they went up and out of their way to assist us and had awesome personalities and even better attitudes! They add a lot of value to this resort!
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Nov 30, 2025
Our Happy Place
Secrets Moxché is hands down our favorite resort. This is our third visit this year, and we can’t wait to go back. Beautiful pools, lush grounds, abundant live music, lively pool volleyball, and some really great food - must try the handmade pasta and pizza at Allora! But the reason we keep returning is the incredible staff. Special shout out to our wonderful Moxché friends whom we already miss- Christian, Aranza, Saul, Regina, Jaime! The rest of the high energy entertainment team also deserves special mention: Sergio, Gabriela, Yessica, Miguel, Axel, Daniela, Monica. Lisbeth at Suki, and Cynthia at Bamboo remembered us from last time. Our waiter Victor at Suki was friendly and quick which was much appreciated.
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Nov 30, 2025
Awesome entertainment
Arnaza, Gabriela, Sergio were fantastic in the entertainment at the hotel. They made the aquatic activities such a blast. They remembered our names and were so friendly
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Nov 30, 2025
Cheers to the activities staff at Moxché!
Amazing resort. The activities staff is fantastic. THANK YOU Gabi, Ari, Sergio. They are so fun, and we had a phenomenal time playing pool Volleyball everyday with them and other guests. Don’t miss musical chairs either. The resort had great food and drinks. Shows are pretty darn good too.
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Nov 30, 2025We will be back
We stayed 11/01/25-11/06/25 in a preferred swim out suite. We overall loved our stay and will be coming back. Upon arrival we were fully prepared to have to throw on a swim suit and be shown to our room later. However, our room was available early! That was a pleasant surprise. Checking it was easy enough. You download an app while you’re checking in and that is used as your key. I highly recommend downloading the Hyatt app ahead of time. We used it for room service and room requests. Our favorite restaurants was the Japanese restaurant and the Mexican restaurant. Honorable mention for the pool side grill. I had the jerk chicken everyday. I loved the pools though we only went to the party pool once. The bartenders seemed overwhelmed and there wasn’t any chairs for us to lounge so we ended up leaving. Our goal was to be at every pool during our stay so goal achieved. The lagoon pool was surprisingly cold! Our preferred room comes with the hydrotherapy at the spa which we took advantage of on the only rainy day we had. It was actually fun! We loved our guide! I was a little ahead of my husband because I couldn’t spend more time in the steam room. I had her lie to him saying I put my whole head in the cold plunge so that he would do it…she totally sold it. We tipped her extra because she knew the weather wasn’t great but was so attentive. That was a memorable experience for me. The beach is okay here but you need to understand your needs when it comes to an AI. If you are a beach person, this may not be the place for you. The sand is powdery and there’s always loungers available. The taco cart and dessert cart next to it is a must! They work so hard and it shows. I took off a Star because the service was lacking in some ways that I did not expect. I am unsure because it was due to all the large groups there during our time (we counted 3 weddings and at least 1 corporate event) but our room was half cleaned most days. For example, one day our dirty sheets were still on the ground. Our snacks weren’t always refilled. We also only ever had turn down service on the very first night. It was so odd. We didn’t say anything because in the grand scheme of things it doesn’t matter. Also, the lights in our room would turn on in the middle of the night. We were told someone could come and look at it but we declined. We will be back though. The food is great and there’s so much to do here. Honorable mention: no one told us we have to key prompt the elevator when going to the observatory. Eventually someone in the elevator told us to get to the top we would have to do that 🤣 thank you to that kind stranger
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.