Resort Details

Dining
OnSite Dining
  • Various Bars
    Sugar Reef
    Pool bar offering signature cocktails

    Mantarray
    Relax with a refreshing cocktail at this swim-up pool bar

    Moxché Lobby Bar
    Lobby bar featuring chic furniture for lounging with a refreshing cocktail 

    Moxche Theatre
    Sip your favorite cocktail while enjoying our nighttime entertainment
    Theatre Bar

    Dark Horse
    Contemporary bar serving your favorite tropical cocktails whilst enjoying your favorite sports events. Golf Simulator and Foosball tables available.

    The Cove Bar
    Bar serving your favorite tropical cocktails
    Interior Beach Lagoon Pool Bar

    Observatory Preferred Rooftop Bar
    For Preferred Club guests only.

    Gypsy
    Secret speakeasy nightclub hidden on property requiring a daily password for entry.
  • Various Restaurants
    Barefoot Grill
    Light lunch specialties in a casual and relaxed outdoor setting

    Bisou
    A menu serving a variety of gourmet à la carte French specialties
    Air-conditioned with outdoor seating available
    Approximate seating capacity: 60

    Coco Café
    Begin the morning with a cup of local brew at a sunny indoor/outdoor café along with tropical juices
    Serves premium coffee and snacks in a casual, relaxed atmosphere
    Late night bites include sandwiches, fruits, yogurt and pastries

    Dos Almas
    Mexican cuisine
    Air-conditioned with outdoor seating available
    Approximate seating capacity: 109
    Taco tasting bar with Tequila/Mezcal tasting*

    Suki
    Specializing in a fusion of modern Japanese à la carte specialties
    Air-conditioned with outdoor seating available
    Teppanyaki tables available
    Approximate seating capacity: 102
    Tanoshii -Omakase 12-seat sushi table

    Market Cafe
    A buffet-style restaurant serving a variety of local and international cuisine
    Casual atmosphere, evocative of a farmer’s market with colorful, gourmet cuisine displayed beautifully on sunbleached wood shelves, which frames the intimate dining area
    Closed air-conditioned restaurant with outdoor seating available
    Approximate seating capacity: 278


    Seasoul
    Fresh seafood delights presented in a quiet and romantic seaside setting
    Approximate seating capacity: 178
    Casual Elegance required for dinner

    Allora
    Delectable Italian cuisine, served à la carte
    Wine cellar for private dining is available.
    Approximate seating capacity: 118
    Wine cellar with dedicated menu and wine tasting

    Ember
    Open fire grill and smoke house, served à la carte
    Approximate seating capacity: 104


    Bamboo
    Delectable Southeast Asian cuisine with alternative plant-based menu, served à la carte
    Approximate seating capacity: 68
    Casual Elegance required for dinner

    Observatory Preferred Rooftopm
    Approximate seating capacity: 40
On-Site Amenities
  • 24-hour room service†
  • Ballroom†
  • Car rental desk†
  • Concierge desk†
  • Currency exchange†
  • Elevators†
  • Heated pool†
  • Internet services†
  • Laundry/Valet service†
  • Poolside service†
  • 24-hour room service†
  • Ballroom†
  • Car rental desk†
  • Concierge desk†
  • Currency exchange†
  • Elevators†
  • Heated pool†
  • Internet services†
  • Laundry/Valet service†
  • Poolside service†
  • Whirlpool†
Off-Site Amenities
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
    The on-premise state of the art fitness center provides a full range of cardio-conditioning activities and exercise equipment including treadmills, free weights, exercise bicycles, stair climbers and step machines. Elliptical and fitness accessories such as yoga mats and exercise balls.
  • General †
    INDOOR/OUTDOOR ACTIVITIES:
    -Two lit tennis courts/tennis clinics
    -Ping-Pong
    -Multi-purpose court (soccer, volleyball, etc.)
    -Beach volleyball
    -Euro-bungee
    -Yoga
    -Cocktail classes
    -Dance lessons
    -Football
    -Golf simulator at sports bar 
  • Pool †
    8 Outdoor pools Including a Lagoon Pool with natural Sand, a Rooftop Infinity pool and 3 Cenotes Pools.
  • Spa †
    Secrets Spa by Pevonia® at Secrets Moxché Playa del Carmen offers a sublime atmosphere of pure indulgence that combines hydrotherapy and relaxing treatments creating a refreshing, invigorating and peaceful experience. Pamper yourself in our stunning spa surrounded by a hydrotherapy circuit, sauna and steam room. A sauna, steam room, private shower and a relaxing indoor lounge area with heated lounge chairs are here for you to enjoy. Massages, body treatments, facials, manicures, pedicures and a full-service beauty salon are available for you. The spa also offers an array of rejuvenating facials, spa packages and pampering for your hands, feet and nails, World class Spa.
  • Tennis court †
  • Theatre †
    Theater with shows and dinner-shows with a 4K Screen of 14M x 8 M. (151 x 86 Feet).
  • Water activities †
    WATER SPORTS
    -Kayaks
    -Sailing
    -Windsurfing
    -Water aerobics
    -Pool volleyball
    -Snorkeling
    -Water polo
    -Catamaran
    -Scuba diving
    -Deep sea fishing
    - Pool Volleyball
Off-Site Recreation
  • Golf †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3578 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best food and pools yet!

    Best all inclusive yet if your focus is pools, food & drink, service. If you must have sweeping views of beach or pristine turquoise water then this place isn’t for you. The food was outstanding! Pools were best I’ve seen at all inclusive.

    Jul 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Secrets Experience ❤️

    Great experience! I went kayaking ilse and she was AMAZING!! She took us around the water and explained what are the best activities and things to do in the area. We also received amazing treatments at the restaurants and resorts. I would LOVE to come back

    Jul 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Went kayaking

    Ilse is the best!! I was afraid to kayak given it was my first time she made the experience fun and memorable and made sure I didn’t fall in the water LOL !

    Jul 14, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Mixed Experience at Secrets Moxche - Stunning Pools, Lacking in Service & Beach Quality, & Hit or Miss Food Quality

    Beautiful Pools but Disappointing Beach and Service Booking through the Hyatt site was easy, but calling the resort in advance was frustrating. On arrival, check-in was friendly with champagne, water, and cool towels. Bags were taken to the room, though there was a quick push for a timeshare presentation. Our King Ocean View room was clean and well-appointed, with a nice bathroom and a clever room-service delivery box. But the “ocean view” was disappointing—you had to lean over the balcony to see it at all. The fridge was minimally stocked, and the TV remote didn’t work properly. Food was mixed: excellent at the Mexican restaurant, poor at the steakhouse, and average Italian. Breakfast buffet was decent, but the coffee shop had limited food. The poolside snack shack had only burgers and pizza—no tacos or guacamole. Poolside drinks were great. Entertainment was solid with fun shows and live music in the evenings. The pools were the highlight—great variety, from quiet areas to party vibes. The beach was terrible: rough sand, dangerous drop-offs, brown seaweed-filled water with unsightly collection tarps. Also, there was constant construction noise. Service overall was below expectations: slow, inattentive, and at times rude. Pros: Pools, Mexican restaurant, live music, ice cream station. Cons: Beach, overall service, construction noise. A good choice only if you want pools over beach time and don’t mind hit-or-miss service.

    Jul 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great pools, food, service and rooms!

    Fantastic time celebrating an anniversary at Secrets Moxche. I would highly recommend this resort. The daily activities were fantastic and the staff were uber responsive and understanding.

    Jul 14, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

    Resort Fee – (Leave Resort Fee information if travel is still current

  • Pet Policy : Pets Allowed:
    Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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