Secrets Papagayo Costa Rica - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5543 reviews

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  Great Costa Rica Vacation

  We had an excellent trip. The food delicious in all the restaurants. The service was superior and the staff was very courteous. Excursions through Amstar, Sloth Land and local beach vendors were safe and efficient. Would recommend private tours as they are more relaxed and not time bound. The cost is not much more than the mass ones and we'll worth it.

  Mar 11, 2025
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  We had to be part billy goat but thoroughly enjoyed this quaint property.

  Very charming hotel. Not your traditional Secrets property. There are not any large soaking tubs in the rooms. The air conditioning in the rooms was wonderful. The beds were very comfortable. Would not be a great resort if you have issues with walking. The entertainment worked very hard and tried to get everyone involved.

  Mar 09, 2025
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  Destination Wedding for Niece

  Everything was great...but they could use some work on the app that's supposed to keep you informed of what's going on. Had instances where what we wanted to do just didn't happen...even after asking the activities desk where it would be. Confirming departure time for return airport shuttle with Amstar was frustrating. The concierge NEVER answered any of my requests before the trip so I didn't think of them to get the shuttle info. Turns out the concierge was able to get the time for us.

  Mar 04, 2025
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  Highly recommended

  We had an excellent experience at Secrets Papagayo. The rooms were clean and beds are great. Restaurants had many choices and we had fantastic meals at all of them. The pools were clean and lounge chairs are comfortable and in good shape. The staff were helpful and met all of our needs. This was our first time at Secrets Papagayo and we will return

  Mar 03, 2025
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  Very nice property with some room for improvement

  We stayed 5 days at this property in February 2025 to celebrate a birthday. - Check-in process and Service The staff is very friendly, warm and courteous. The person that checked us in (Juan) was very nice and helpful and speaks excellent English. It took 20 minutes from the time they gave us the key to the time a shuttle showed-up to take us to the room, so that process has “room” for improvement. The entertainment coordinator was presented as a person that would help us through the stay as “preferred members” but instead all he did was asking us to attend some sort of sales presentation that required credit card and Id. We don’t appreciate this type of sales pressure. - Hyatt Globalist Experience Disappointing experience here. No welcoming gift in the room which we usually get as a Globalist in other properties. Didn’t get any room upgrade (and we booked almost a year ahead). We had access to a preferred lounge which was good mostly for the premium alcohol (and William - a great bartender) but the food there was just ok and had no sea view. It was a birthday stay, as noted in the check in process and the pre-arrival form, but they didn’t do anything for us on that special day. They did offer us a late checkout upon request, so that was appreciated. - The property The grounds are very clean and well maintained. You will see some wonderful tropical creatures like colorful birds and iguanas ! It feels like you are in the middle of a tropical forest. The property is large and hilly. They do offer shuttles which usually pick you up fast, but be aware that walking around can be difficult. If you have mobility issues, this may not be the place for you. The beach is nice and calm - it’s part of a peninsula/bay. It felt more like a lake than the sea. The volcanic sand is very dark. Not an issue for us, but definitely a different vibe from a white sand beach and open sea. Still, very pleasant. The swimming pools are beautiful and well maintained - nice jacuzzi. Good number of chairs available. The rooms were very clean and spacious. Large smart Tv with streaming. Nice balcony. I also appreciated the nespresso coffee machine and the excellent Costa Rican coffee! Good - and not too noisy - air conditioning. Loved the large rain shower. - Food and entertainment Good entertainment variety. We took a dance class and also participated in a painting and champagne tasting event - it was fun. Karaoke was only one day a week and we were leaving before that event - disappointing. Maybe the management could add an extra day of karaoke instead of music DJ? There were a lot of water activities that may appeal to a younger crowd. Would be nice if they also had trivia games (eg music bingo). Food variety is good with several restaurants on the property. Our favorites were Seaside Grill and Hibashi. We found the quality was adequate but not great. They have good seafood but the cooking is a bit bland, lacking spice and flavor. The deserts and coffee were good though. We loved the small coffee shop which had great coffee and yummy deserts. Housekeeping was excellent - Ana did a great job every day. This is an all adults property which was a plus - it was relatively quiet. Overall, this was a fun, enjoyable stay. The property is very nice (4 stars) and could become great (5 stars) if they addressed the issues outlined above.

  Feb 27, 2025