Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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This hotel is certainly not a 5-star property!
These hotels (Secret Saint-James and White Orchid belonging to the same group) do not meet the international criteria for 5-star hotels and for Hyatt brand. We had requested a high floor and the room we were assigned was on the second floor. The front desk closes at 10:30 p.m. every day. If needed, only one employee is available from 10:30 p.m. to 7:00 a.m. to cover all the needs of guests from all three units: Secrets Wild Orchid, Secrets Saint-James, and Breathless. No butler service is provided after 8:00 p.m. and this service is also rarely available after 5:00 p.m. Wi-Fi: no high-speed connection and no Wi-Fi or low-speed Wi-Fi with erratic outages after 11:00 p.m. The hotel is very noisy; all suites have a connecting door to a neighboring single/double room which means you can't enjoy complete peace and quiet. Lounge music plays all night by the beaches and the pools, making it impossible to sleep with the windows open. The room is sometime not cleaned at all. The hotel has obvious hygiene issues: smell of sewage/rotten eggs/sulfur in the running water and water pipes, including in the water served in jugs at restaurants, ystematic failure to clear room service trays on a daily basis. The ice machines are out of service. All 7 restaurants serve industrial cuisine. Some local dishes are available à la carte, but with huge extra-charge. The Oceana and Seaside Grill restaurants, which were the only ones offering seafood, were closed throughout our stay. The hotel did not offer any alternatives.
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Love St. James
Love St. James if you want to just relax and eat good food and have a beautiful view. Love the jerk chicken that moves around the resort in a mobile BBQ cart. Love everything about St. James and the very helpful staff.
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Not the a fan of this resort
I have to say my butlerTroy was amazing and super cute too. He did his best to minimize issues any issues we had with the hotel. As well as booked all excursions and dinner. We selected early check in before we got to the hotel but it wasn’t available when we got there. I think we went up 20 mins before 3 and the front desk Clark stated we should pay 50 dollars at least for going up early at all. The refrigerated never worked room service took all day. And the food was horrible except the French fries they were pretty good. For the most part I have to say it was the worst resort food I personally have ever experienced. Only the main bar had top shelf alcohol which was disappointing . And at the evening parts in the lobby they quickly ran out of top shelf alcohol. sand was serving Smirnoff or something of that nature. There was issues getting clean wash cloths everyday. I was very annoyed about it. And this is the only all inclusive I have stayed at where I had to pay extra for stake and or lobster. The list goes on. All in all I did not prefer this resort and I am sure I won’t return. Rating this a 2/5.
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The Staff.
Anne Marie made our experience amazing! Steven from Breathless got us to and from resorts safely with some comedy. The staff makes the experience.
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Secret’s St James
I must say my wife and I had an amazing time here the food wasn’t a 100 but we had fun drinks were very good the Bob Marley drink that Althea made for me was nice rooms were clean Entertainment was 10/10 I loved the nightly entertainment the shows were great I danced all night My shoutout goes to Kenzie who made us feel at home she came on the beach and we had a whole conversation she gave us a mini tour of the property,taught us about the Jamaican culture,gave us an update about each day and what’s gonna happen she made sure we were ok for the whole vacation and I really love her for that Kenzie I will see you in December xoxo