Secrets Tides Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1825 reviews

• 

  Secrets Tides

  Overall a great experience, this was my second time back. The staff at the pool and restaurants were great!! The food and service while at the resort is some of the best I have had! One thing I did learn on this trip, is you need to book your own shuttle when going from the hotel to the airport. The front desk will tell you its $70, but my taxi ( who is a company no one at the hotel has heard of, Taxi Trinidad) charged me way more. I called the hotel to advise what happened. They responded with we only use amstar and its $70. I said where can I see the pricing. They advised there isn't a way to see the pricing and to call my credit company. Currently I am trying to get my money back from my credit card company, but I was shocked to leave such an amazing trip and then no one care I was overcharged. Hopefully I can help someone from making the same mistake!

  Dec 12, 2025
• 

  We may have found a new gem

  We enjoyed our stay and plan to return. As frequent visitors to the DR, we usually choose Excellence hotels (EPC and EEC), but this year, our interest in pickleball led us to Secrets Tides for its dedicated courts. Here are some pros and cons, with some comparison with Excellence hotels. Pros: The resort is newly constructed and equipped with modern amenities such as efficient air conditioning, ceiling fans, double showers, automatic lighting, Airplay, Bluetooth ceiling speakers, … The rooms are also well designed, with very comfortable bedding, representing overall an upgrade compared to Excellence. In our experience, service quality matches that of Excellence, which is commendable. We highly recommend the swim-out rooms; the pool maintains a warm enough temperature and the balcony provides adequate shade (our room was in building 1, facing the main pool, with sun all day until around 3pm). The beach is well-maintained and visually appealing, comparable to EEC but slightly less so than EPC, which we consider the most attractive in the area. The ocean is accessible for swimming even when red flags are present, unlike EPC where swimming is too often restricted. This was a significant advantage for us. Cons: Even though our visit was during early December, usually considered the low season, the resort still felt crowded—perhaps because of how it’s laid out. There aren’t many prime spots on the beach, so you have to arrive early, often before 6:30 am, to secure one. The food quality varied, with some hits and misses. Temperature problems were common; dishes were frequently just lukewarm in both the buffet and à la carte. Something that should be easily adressed. We really enjoyed playing pickleball, but oddly enough, the nets were about two inches higher than standard. Go figure… Although there were a few drawbacks, our time at Secrets Tides was positive enough that we see it as a strong alternative to Excellence hotels.

  Dec 12, 2025
• 

  First time to DR was amazing!

  The resort exceeded expectations in terms of cleanliness, service, and quality. After countless hours of research before deciding on Secrets Tides Punta Cana, my wife and I were beyond ecstatic with our choice to celebrate her 60th birthday and our 29th wedding anniversary. Besides the food being merely good, and not great, and the drive from the airport (45 minutes) being longer than ideal, there was absolutely nothing to complain about. The entire staff went above and beyond during our 5 day/4 night stay. I would highly recommend this location to anyone wanting a first class experience while enjoying some rest and relaxation from the daily grind of life.

  Dec 11, 2025
• 

  Food is mediocre

  We had 10 beautiful days in the Carribean, this year we have chosen the newest Secrets , we go every year in one of the Hyatt Hotels. So this year was Secrets Tides. I want to give a better, structured review of our stay so i will make it with Pro/Cons. PRO: -coco Cafe is awesome, the Team there is really friendly, happy and vibing with clients.Big thanks to Rossana or Roseane, best Choco Milk ( leche chocolatero frio) ever. Open 24/7 , it was a blast -Beach really really clean, they put a lot of efforts in cleaning the beach of seagrass, water cristal blue -Room is beautiful, big,the bed was very comfy - our butler , Maximo, was absolutely a rare pearl, he was reachable for every issue, he arrange for us the minibar delivery every day, he made us surprises and sent us champagne, he went beyond for us. We were grateful for having such a good butler. -the drinks are good , mostly watered but depending of bartender we had as well top cocktails -preffered bar bartenders making really really gut job,drinks fenomenal.big thanks to Jordy und Johnathan ( preffered pool bar) , thanks for the best margarita con chinola -courtesy shower room at checkout was really appreciated -personal is mostly friendly,with some exceptions Cons: -FOOD IS MEDIOCRE or submediocre, that is the first Secrets Resort where we experience biggest lack of quality in food. Buffet comes out as the best option, better than a la Carte( big joke) , service is worst of all together with bad cooked food. In Meraki they bring us false order, we had to wait for circa 1 hour for the order im every restaurant, drinks were often only water and than mobody asked us for anything else, they are lacking personal. The waiting list to get a table was 20 minutes because they did not habe enouh personal( a lot of tables were free). Food quality: worst as in buffet. Looks lile they dont know how to cook a proper meal. We waited hours for our meals and at the end we could not enjoy the food , we end up leaving with hunger. - Buffet was good but no 5 star standards. Please raise the Quality of food and diversity. Also the Pasta Lady was really really NOT suitable for this, She needed repeatly supervison for frying some chicken and mix it some pasta souce( she made only mistakes with orders, she had dificulty with english prders and with spanish- we spoke spanish and still she did false and mix out 2 orders)this every day! -Preffered is not worthing it, maybr only for the drinks ( and wonderful Maximo)but nothing else - cleaning lady coming after 15 or 16 , when we normally come back from beach and lunch(the room still not cleaned) - Minibar refiling was a mistery, somedays no one came and i had to call for water. - good hotel for seniors, average age > 60 year, a lot of pensionist. The good thing is that is quiet. - Andrea the butler really unprofessional and unfriedly, we had a little conversation on the beach and she treated us with her self convincing personality , was almost angry that we said that nowhere is to see a Smoking ist not allowed sign - Shows some kind of boring

  Dec 11, 2025
• 

  Secrets Tides

  Justin who was one of the entertainment group was excellent! Took the best care of us. Very personable! Christian who was our waiter at the pool was amazing. Tended to our every need.

  Dec 11, 2025