Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Nov 04, 2025
Fantastic service
Orlando was on the breakfast buffet the days I stayed at the resort. He worked with a few different team members but stood out. His service was amazing. All The staff have been amazing. The poolside staff always attentive. The concierge always there waiting to help. The maid service was outstanding. I highly recommend the Sheraton in Puerto Vallarta
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Nov 04, 2025
Excellent service and dining with Fire and Flare
Jorge was our waiter. He was extremely professional, attentive, friendly and dedicated to providing excellent service. Victor, our chef, provided an outstanding visual experience with fire and flare! His culinary skills created a delicious Japanese meal.
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Nov 04, 2025
Great spot
Great venue, pool is not crowded. Staff are very friendly and welcoming. Juan and Nacho went above expectations and beyond with their service.
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Oct 31, 2025
Fun during Halloween!
So much fun making Halloween bracelets this afternoon at the Sheraton with Luis and Jimena. Looking forward to the other Halloween activities!!! They all dressed up and looked fabulous!
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Oct 30, 2025
Scam all inclusive deal, rude and ill behaved staff, terrible experience
My family booked the all inclusive package but when we went to the restaurants and bars most of the drinks and food were not included. The concierge was rude to say the least and the staff in the restaurant unhelpful and harassing. The all inclusive is a scam. My family who flew from another country had a totally negative experience due to this hotel