Sheraton Grand at Wild Horse Pass

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1925 reviews

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  Beautiful resort setting, exceptional spa and dining, & stellar staff

  Overall, I had a very good stay for a post-conference solo retreat. I had a wonderful morning horseback ride at Koli Equestrian Center next door, followed by a luxurious experience at Aji Spa - including the best spa treatment I’ve ever had, delicious ceviche, and fantastic mocktails. Service was excellent throughout, from the pool wait staff to the kitchen staff who helped me when I returned for a second mocktail to go. The grounds are beautiful to walk through at night and make the property feel truly calming and restorative. I enjoyed the pool as well, and my room was immaculate with a gorgeous balcony view. Laura at Kai and Bradley at Ko’sin deserve special recognition. Laura was incredibly welcoming and gracious, combining professionalism and warmth with cultural knowledge and genuine hospitality. As a solo diner, I never once felt out of place. I had an incredible, memorable dining experience at Kai that I will rave about for a long time. Bradley was also excellent, taking great care of me not long before closing after what had clearly been a busy day. I was never rushed, and he showed every bit as much care and attention as I would have expected at any other time of day, and then some. These staff members are fantastic, and I hope they receive recognition for the outstanding experiences they are creating for guests. The primary downside was that the river activities were not operating during my stay, which seems like it may be a long-term closure, and this had not been communicated beforehand. Resort activities also could have been communicated more clearly. I had registered for one but received no reminder or information about the location, and when I checked with the front desk, they did not have the details and initially thought the class was for children, although it had not been labeled that way. Better communication around activity availability, locations, and intended audiences would have been appreciated. My room was also not ready upon arrival even though I arrived well after check-in time, however it was only a short wait. I shared this feedback after my stay, along with my compliments regarding the excellent service. The other consideration is location: if you plan to travel extensively around the Valley, the drives can get long. I knew that when choosing the property, however, because I specifically wanted a resort experience. There are excellent, less expensive options in the area, and whether the tradeoff is worthwhile will depend on the type of trip you’re planning. Overall, I can highly recommend the property, and I will certainly be returning to both Kai and Aji Spa the next time I’m in the area.

  Aug 22, 2026
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  Relaxing!

  We stayed here twice this past year (once in late November) and recently this summer. During our first stay, the hotel was putting up their holiday decorations and I so wish we had been able to stay another night to see the results of their efforts. We could tell it was going to be beautifully done. We stayed for two nights this summer and it was a very relaxing stay. Both times we have stayed, our rooms have been clean and spacious. The views are beautiful and the surroundings are too. Bathrooms are large with both a large shower and a tub. The staff is very nice. And they make it fun for kids with scavenger hunts and a kids center. I look forward to our next stay!

  Aug 13, 2026
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  Great experience - staff and location and amenities were perfect!

  Beautiful property. Staff was attentive and professional and always polite. Food at Ko'sin is amazing and servers and host were 100% on point. The spa is beautiful and workout facility contains so many pieces of equipment. Bobcat and babies cat sightings at night. Pool and water slide clean and the bar at the pool is a great touch. Thanks to Denise for making this stay memorable for our anniversary! Rooms are updated and clean and enough room to hang out. Casino is 5 minutes away and shuttles are available. Will visit again!

  Aug 10, 2026
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  Exceptional resort.

  This is our absolute favorite Marriott property. From the momentum you walk in the door you fell the warmth of the staff. The valets are exceptional, particularly Mike who has been there a long time. He is helpful, friendly and efficient. The front desk staff is top notch and goes out of their way to spend time discussing the expansive resort. The common spaces, lobby, bar and grounds are meticulous. Rooms are large and are decorated in a native american motif - very relaxing. The excellent bedding provides for a great night sleep.The pool area abuts the river and overlooks the golf course and has lots of lounge chairs and umbrellas. Rooms are large and well maintained. The onsite restaurant, Ko'sin, is exceptional and reflects the culture of the Gila River Indian Tribes. Bradley, Micah, Steve and Stacey deserve particular kudos. Hanyo, the poolside restaurant has a nice variety of bar foods and drinks. Addison, a bartender, is a true gem. Kai, the upscale 5 star fine dining restaurant is as good as any Michelin Star restaurant in the world and reservations should be made 3 months in advance. The hotel provides a free, frequent shuttle to the golf course, Phoenix Premium outlets and the Gila River Casino. The ethos of the property is what makes it special and obviously should be attributed to the senior management.

  Jun 30, 2026
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  Outstanding service from a Outstanding resort.

  As frequent guest at the resort, we anticipate excellence service from check in to the restaurants, pool, lounges and spa. This stay was no exception. We do have one member that provided exceptional service, Daisy. Daisy went way beyond to take care of our not usual request for distilled water. In addition, every time we passed thru the lobby she came and greeted us and ask if there was anything else she could help with. Staff members with this kind of customer service are In deed assets to the organization. Ron and Barbara Wilkinson

  Jun 06, 2026