Resort Details
- Various Lounges/BarsOpen-air beach bar at Lava's
- Various Restaurants
Lava's On Poipu Beach - Casual and locally inspired bar and grill offers a great open-air dining experience with service from sunrise to sunset.
The Link Café - Enjoy a delicious cup of freshly brewed Starbucks coffee and light fare for those on the go. Stop by for delicious pastries and fresh fruit in the mornings, or a refreshing salad and pizza in the evenings.
RumFire - Comtemporary culinary experience with 180 –degree views of Poipu Beach and Kauai’s signature fiery sunsets. Rumfire's menu serves Hawaiian-rooted cuisine with a global influence with selections that will please the most discriminating palates.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Business services
- Children programs†
- Children welcome
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Business services
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Pool
- Restaurant†
- Room service†
- Room service - limited hours†
- Safe deposit box
- Shopping mall†
- Spa†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Business Services
- Internet Access
- Wedding Ceremony packages are available along with a complete array of catering menus and great outdoor and indoor locations for that perfect setting.
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tub1 Outdoor Hot Tub
- Non-Motorized Water Sports †SNORKELING, SCUBA DIVING, SURFING, KAYAKING
- Pool
There are 2 pools on site:
The Ocean Pool and whirlpool are located just steps away from the beach. The resort provides sun loungers along the pool deck with food and beverage service from Lava's on Poipu Beach. Enhance your pool experience with a bungalow for a fee. Snorkel rentals, boogie boards and more are available poolside throughout the day at the Beach Activities desk.
The Garden side pool is located secluded and tranquil area that is great for just relaxing.
- Spa †
- Golf †Golf Course located within a Mile of Property.
- On-site EntertainmentNightly Hawaiian entertainment from 3:00 PM to 5:00 PM at Lava's.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3035 reviews
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Jan 22, 2026Great beach location with a few downsides
The grounds are beautiful and the resort has a great location right on the beach. We did not use the jacuzzi outdoors as it looked murky. (We are fussy as we have our own hot tub and know what a clear well maintained tub looks like.) Shower had poor pressure and sink drain did not run well. Beds were a bit soft. Lighting in the room was poor. A/C worked well. Our room was spacious with two queens and was clean. Terrace view was lovely. Not enough space parking for a resort this size. The last night we had to valet park as there were no parking spots left on our side of the complex. Onsite restaurant (Rumfire) was superb for dinner. We tried their other restaurant for breakfast (Lava) - skip that one. Overall a good location and nice outdoor facilities.
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Jan 19, 2026Sheraton has declined in value
Nice property, but the value of Respect towards a loyal lifetime platinum elite member has been lost. Requested for an upgrade and was denied, just to be automatically awarded . Asked for an early check-in and was denied and for the trifecta, asked for 1 hour late checkout and was denied. To make it more unpleasant, at 9:24am a staff member was asking when I was leaving while we were finishing breakfast. Really disappointed with this move of rushing you out.Also no bottle water or any breakfast options.. Sheraton on a demise …
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Jan 18, 2026Overpriced and left Disappointed
Overall really disappointing, we splurged on this hotel as the last portion of our trip thinking it would be really special. We were incredibly disappointed, the location and rooms were lovely & the property is in a great location near shops/resturants. We felt the service from hotel staff was very rude and unhelpful, the pool was very crowded and the pool itself diddnt feel clean, people reserve chairs very early and leave there things all day without being nearby, we opted to hang out on the beach as it was nicer. There’s a lack of options for breakfast on the property, one small cafe with some ready made meals and black coffee which always had a huge line. There was no assistance with helping with our bags to and from the room, the car park is quite far. Overall I believe with the price you pay the service and quality is simply not worth it. Save your money and book elsewhere
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Jan 17, 2026
Extremely disappointing
Location was beautiful. Pool was tiny and milky water and really crowded. Limited breakfast options and long queues for bad coffee. Room service was absolutely disgusting and served in a takeaway bag. The sofa bed was old and uncomfortable. The food at rum fire restaurant was amazing but was booked out and only open Thursday to Sunday. Both interactions with the concierge were disappointing and truly unhelpful. Just feel like we paid top dollar and really average overall. Would not recommend or rebook.
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Jan 12, 2026
The facility is fine but older feel. Very old a/c units blowing down directly on the bed. No help between 3-5:30 am.
They didn’t offer to move us until the next day. The move worked out much better but we did not sleep more than 2 hours the first night. I asked for a credit and they refused and only offered $100 for an awful room not worth a night at all. I’m sorry but they should credit me for the night. Also beds in that room were terribly uncomfortable. Our new room is great. Thank you
- AdvisoryA minimum valet parking fee of $10 (plus tax)per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out for 2nd night and after (1st night of valet parking is included in resort fee charge). The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due
- AdvisoryPrices are based on single or double occupancy. Additional occupants may incur a charge of $70 plus 17.962% tax, per person, per night. These charges as well as the Resort Fees will be collected upon check-in by the hotel and are subject to change without notice.
- AdvisoryA mandatory hotel-imposed fee of $40 (plus tax) per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change. Mandatory Resort fees apply to every night of your stay regardless of the promotions included in your booking. For detailed description of what’s included in the mandatory fee please see hotel policies.
- AdvisoryMandatory Resort Fee: A charge of $48 plus tax per room, per day, will be charged and collected by the hotel at check in or check out. This fees is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
- Daily Self-Parking
- Enhanced wireless internet service in guest room
- Cultural and fitness activities, weekly live entertainment, and arts/crafts. See activities calendar in guest room for details.
- Daily ½ hour Yoga for 2 guests
- Sun Care Package: bag with sunscreen, aloe, and lip balm (one time only)
- Daily flower lei making (½ hour class for 2 guests)
- Daily Hula Lesson for two guests
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Pet Policy : Pets Not Allowed