Sheraton Kauai Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3054 reviews

• 

  dirty hotel with no hospitality

  What you get doesn’t match the price tag at all. The staff is lackluster and unwelcoming, except at RumFire (the servers there are great.) We had a leak in our restroom from the AC, and when they came to fix it, water filled the bathroom. They told us that once that happened, it should be fixed, but it wasn’t. They came back another time and did the same thing, and the restroom filled with water again. At that point, we were put off by the water spraying and dripping all over the bathroom, so they offered to move us to another room. We were given a smaller, connecting room where we could hear our neighbors talking through the walls. There was no apology for the inconvenience or anything. We didn’t realize until we moved rooms how moist the air in the other room had been, presumably because of the clogged AC or whatever else was wrong with it. The dirty conditions also made my family’s allergies act up. After seeing the brown gunk in the corners, it was probably related to whatever was causing the issue. Overall, I would definitely recommend staying at a resort that is either cheaper or has better service and cleaning standards.

  Aug 30, 2026
• 

  Very Good Resort, good location directly at the ocean, few limitations

  Great Resort with very friendly reception staff and service. Deluxe Ocean View Rooms with excellent and impressive view. However, private events limit availability of all offered and advertised services, mandatory resort fee (for needless services) result in intransparentes pricing and together with less welcoming bar staff stand in the way of a 5 Star review.

  Aug 15, 2026
• 

  Best swim beach this side of island

  The hotel is nice. Rooms are pricy but nothing special. The only nice rooms imho are the ocean view ocean front. Whatever you do, don’t get stuck across the street at the hotels timeshare area or garden view rooms. Totally disappointing. The hotel sits on one of the nicer swim beaches on the island on this side of island. Don’t expect luxury amenities. Does have nice gym. Breakfast restaurant is nothing special. Waiters could care less and it shows on their faces. Just a corporate job. Nothing special and food is very plain and unexciting. Especially after a week. Most of the rest of hotel staff were pleasant. Rooms plain. Pool was absolutely filthy most days. Cleared up each night. Boring pool for kids though. Beach was great. Waves might be hard for little kids. But we enjoyed. That’s about it.

  Aug 09, 2026
• 

  It will be a while before we visit again, might pick a different Marriott?

  This was our 3rd time staying here. It could use a refresh. Titanium Elite but we got the ocean front room that we paid for. No other upgrades. You get a few, minimal options for breakfast at the restaurant. Lots of families there. We enjoyed renting the cabanas on the beach and liked the food/drinks service available. We visited the Beach House, Rumfire, Koloa Pizza Bar & Kitchen, Mucho Aloha Brewhouse, Mura Izakaya, and Java Kai Coffee.

  Aug 01, 2026
• 

  Overall very nice

  Our room was fine and it was clean. Noise levels at night were higher than we would have liked, but it wasn't bad. The grounds are lovely and the pool is nice. The housekeeping was excellent and regular, which I do appreciate. We could have done without the attitude of the desk clerk when we dared to ask for directions. This is a largish complex and finding your way around is not always easy. The resort has lots of activities, but be warned that you need to sign up for these super early.

  Jul 14, 2026