Shoreline Hotel Waikiki

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2791 reviews

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  roaches in room

  generally not comfortable. room has a vibe of being not quite clean. old dirty carpet. some kind of spilled food or liquid is caked on the front of the fridge. then a roach walked across the desk and for me that was the final straw. i’m looking for another hotel to leave this place asap.

  Jul 17, 2026
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  Great Place to Stay

  I really enjoyed my stay at this hotel. It was pretty affordable. My flight arrived a bit early, so I decided to go to the hotel, and they were able to let me check in a bit early. The rooms are clean and seem recently renovated, but theme in the room really sets the atmosphere. Location is pretty close to the beach as well as the Waikiki trolley, buses, and several food options. There were also free Hawaii based snacks provided in the room when I went, including chips and drinks. The only drawback was noise level from bar/restaurants outside in the evenings, as well as the walls not being super thick, but really wasn’t that noticeable. Would definitely look to stay again!

  Jul 01, 2026
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  terrifying experience

  Unfortunately, I cannot recommend this hotel based on my experience. During my stay, there was a significant police incident involving the room next to mine. In the early morning hours, there was repeated shouting, loud commotion, and officers pounding on the neighboring door. As a guest staying immediately next door, it was a frightening and unsettling experience, especially not knowing what was happening or whether there was any danger. I understand that the hotel did not cause the incident. My disappointment stems from how it was handled afterward. When I approached the front desk and manager the following morning, there was no acknowledgment of the disruption or concern for the guests affected. A simple apology or expression of empathy would have gone a long way. Instead, the conversation focused solely on the fact that no refund would be provided. I later reached out directly to the General Manager by both email and text message and did not receive a response. While unexpected situations can happen anywhere, hospitality is demonstrated by how guests are treated when those situations occur. Unfortunately, I left feeling dismissed rather than cared for. There are many hotel options in the area. Based on my experience, I would choose one of those instead.

  Jun 10, 2026
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  Saved Us In Our Time of Need

  We got “stranded” when our first flight delayed due to the Kona Storm and missed our connection. The airline couldn’t rebook us for two days. It took us 3 hours of sitting in the rain in an area with no electricity to find this hotel. They by the grace of god had a room available! It was not a big room, but had a bed and a bathroom and it was clean, and that’s all we needed! The hotel is beautiful, very colorful, and all staff made us feel welcome. It was a little pricey but we were happy to pay and would definitely stay there again if ever given the chance!

  Mar 15, 2026
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  Stylish design, but noisy, uncomfortable, and poor treatment of guests

  I stayed at Shoreline Hotel Waikiki for one night from January 23–24, 2026 while in town for the BIA tradeshow. As a lighting designer, I was initially drawn to the colorful, playful design and relatively low price, and the location just a block from Kalakaua Avenue sounded ideal. Unfortunately, the actual experience did not match the appearance. The hotel is directly across from a Ross Dress for Less, and there were many people loitering around the entrance area, which did not feel welcoming when arriving with luggage. At check‑in I was charged a hotel/resort fee and a 100‑dollar refundable deposit that were not clearly disclosed in my original reservation. As of now, that deposit has still not been refunded. The room itself appeared fairly clean, and the design touches were nice, but the stay was not comfortable. The air conditioning unit was so loud that I could barely hold a phone conversation with it running. The bed linens were clean, but the mattress was extremely uncomfortable, and I did not sleep well. Check‑out was the worst part of the experience. I returned to my room a little before 11 a.m., assuming check‑out was at 12 p.m. The front desk called to inform me that check‑out was at 11 and did so in a surprisingly rude tone, immediately threatening additional charges. I apologized and said I was actively packing up to leave. Within about 15 minutes, security forcefully opened the door; the safety latch stopped them from entering, and they seemed surprised to see me clearly packing to walk out. This felt unnecessary, aggressive, and disrespectful. In summary, the designers have done a good job making this older property look fun and attractive, but beneath the bright colors the comfort, noise level, charges, and guest treatment were very disappointing. I would not choose to stay here again and would not recommend it to other travelers, especially those who value a comfortable night’s sleep and professional front‑desk service.

  Jan 25, 2026