SLS Baha Mar - EP

Customer Ratings & Reviews

TripAdvisor Traveler Rating

908 reviews

• 

  Incredible facility! Just not for us

  This is an impressive hotel situated in an even more-impressive sprawling Baha Mar complex. The grounds and facilities are spectacular. As for the rest, I'm reminded that they were chock-full during a very busy vacation week, and I think our expectations for something more relaxing were probably misplaced. This isn't necessarily a serene retreat. It's too close to the rest of the Baha Mar complex, and while it's separated from it, you see and feel the activity on the other side of the wall. It felt more like the smaller nicer hotel in an otherwise blingy and impressive Las Vegas-style resort. So expectations of a quieter and relaxing environment were a bit off, But there were a few things that left us with a not-great taste, mostly to do with interactions with people working there. Some of the team members were just unfriendly - and maybe some of that's to be expected on a weekend in which they have to staff up. We had a really surprising experience with a staff member who started blaring loud pumping music near the beachgoers on a Friday afternoon in advance of a newish Friday afternoon event they do at their beachfront restaurant. Every single person on the beach couldn't believe how it went from quiet to dance club within seconds, and the man who was setting it up was, like, surprisingly rude in his response to us. He said something to me I won't repeat here, Finally, a lovely manager came and helped resolve it after a while and managed to tone the music down a bit, But by then we were all rankled by the experience with this staff member and by no longer having one spot to be able to relax in quiet. Sometimes it's the little things and this $2 one bugged me. (I can't believe I'm writing about $2.) At the breakfast the menu says that coffee is $10 (!) and if it's drip it includes refills. So when I got the bill (without refills by the way) I see there's a $12 charge. Now I don't really care about an extra $2 when i'm paying over $2k per night for a room to start with, but I looked again at the menu to see if I'd maybe missed something, and then asked the wait staff over to inquire about why the extra charge when the menu doesn't reference it. I didn't get a clear answer other than it was to cover refills, but when I asked another staff member about it, he said it looked like a typo. So,that's about when I started to feel a bit nickel-and-dimed by this place, like maybe I was being taken advantage of, and it just didn't feel very good. Like this little $2 charge with no explanation or transparency really landed poorly with me. And that's when I knew I wouldn't return. But - would I recommend it for a family that wants luxury accommodation, isn't looking for the serenity but rather wants some of the action in an incredible Baha Mar facility? I actually would.

  Feb 16, 2026
• 

  Not a relaxing hotel

  Just returned from 7 nights at this hotel and unfortunately not the relaxing holiday we were hoping for. For the most part of our stay the hotel was hosting a conference and the hotel was totally overrun with it. Daily functions related to the conference meant that some of the public spaces were closed off to guests such as ourselves who were on holiday. The noise levels in the evening when events were being held were totally unacceptable - it was if the hotel doesn’t care that people are on holiday. The proximity to the other two hotels was also an issue - it constantly felt manic with the volume of, often, loud groups of people wandering around drinking alcohol in and around the Rosewood. Clearly coming through the casino from the other hotels. Securing restaurant reservations was also a pain - if you didn’t book well in advance you didn’t get in. Rowdy queues formed at most of the venues. Reception very rude on our last day - we had an overnight flight back to the UK leaving the hotel at 7pm and they would not provide a hospitality room to shower and change without a battle. All in all we have had much better experiences in luxury hotels that have cost a lot less than this - it is overpriced and not worth it. I would be very reluctant to use the Rosewood brand again.

  Feb 09, 2026
• 

  Frustrating stay that didn’t feel 5 star

  I rarely leave negative reviews, but I’m sharing this because I left genuinely disappointed especially given the price point and the reputation of the Rosewood in the Bahamas. We booked this stay expecting a true unwinding escape from New York (we both have very demanding jobs), and while the property has undeniable potential, the experience fell far short of what I associate with a 5 star hotel. The room: Our room was tastefully designed, comfortable, and exactly the aesthetic you want on vacation. We were on the 5th floor with a view over the central backyard area. Unfortunately, what should have been a peaceful setting became the opposite. Noise / lack of tranquility: One night there was a wedding party with extremely loud music that went past midnight. The sound carried so strongly that it honestly felt like the party was in our room. For a hotel positioned as a luxury, restful escape, this was unacceptable. Sleep and quiet are not “nice to haves” at this level they are BASIC expectations. Service & billing issue: I also had questions about a payment the hotel collected. It was almost impossible to find someone at the front desk when we needed help, and communication afterward was frustrating. After several emails, I finally got a call from someone who seemed completely uninterested in resolving the issue. For a luxury brand, I expected ownership, clarity, and follow-through not indifference. Breakfast: Breakfast was fine, but not memorable and definitely not up to the standard I expected from a top tier property. It felt more “average resort breakfast” than a standout experience. Overall: When you pay 5 star prices, you’re paying for peace, consistency, and exceptional service. Instead, we experienced disruptive noise late at night and surprisingly poor support when we needed help with billing. We left with an unsweetened feeling about the brand, and I would hesitate to pay this premium again especially at other Rosewood locations. Would I return? Not at this price, and not unless the hotel improves its noise management and service responsiveness significantly.

  Feb 09, 2026
• 

  Stay Elsewhere

  I should have listened to the other reviews. If you want to take your kids to a water park in the Bahamas - then Baha Mar could be just the place. If money is absolutely no object and you don’t care about bad value, then stay at the Rosewood. Otherwise, just stay at one of the other Baha Mar hotels. If you want a peaceful or luxury vacation, stay elsewhere.

  Jan 31, 2026
• 

  Not the Luxury We Expected

  We arrived with moderate expectations, but ultimately found our stay at Rosewood Baha Mar to be disappointing. To start with the positives: the grounds and hotel are beautiful and well maintained. The Rosewood is noticeably quieter and less crowded than the SLS and Grand Hyatt, and the pools never felt packed. The flamingo encounter was genuinely wonderful and is something I would highly recommend, especially for families. Keeper Arienne was warm, knowledgeable, and clearly passionate about the animals, and she did a lovely job helping our daughter interact with the birds. Unfortunately, the remainder of our experience fell well short of what we expect from a five-star property. This may resonate particularly with travelers accustomed to other luxury hotels, such as Four Seasons, as the level of service and consistency here did not compare. We chose Rosewood specifically because we were traveling with a toddler and believed it would be well suited for families, given the dining options, access to Baha Bay, and the way the property presents itself. Prior to arrival, the concierge team was responsive and helpful by email, which set high expectations. Once on property, however, the experience felt disjointed and inefficient, with very little sense of ease or attentiveness. Service throughout our stay was inconsistent. On our first day at the lagoon pool, after being set up with towels, we were told to use the service button to place orders. Despite pressing it multiple times, no one came for over 30 minutes. Servers passed by without acknowledgment, and when one finally approached, they closed the umbrella over my chair without saying anything and walked away. I was genuinely surprised by this interaction. Eventually, I had to approach a staff member to place an order. The following day was somewhat better with a more attentive attendant, but overall it felt as though service was prioritized for regular guests. We tipped well and early, yet still felt like an inconvenience when asking for assistance and were checked on far less frequently than others nearby. One positive is that pool seating was plentiful, and there was no need to wake up extremely early to secure chairs. The zero-entry lagoon pool is understandably popular, though even arriving around 7:00 a.m., some chairs were already reserved. As for the pools themselves, while the lagoon pool is attractive and designated as a family pool, it was uncomfortably cold. Our toddler could not stay in it for long, so we ended up at the cabana pools, which were warmer but far less appealing. Dining was another area of mostly disappointment. We tried Costa, Marcus, Cleo, and Katsuya. Costa was particularly poor, with the exception of the guacamole. Marcus was inconsistent food-wise, and service there felt cold and unwelcoming. Cleo had good food, but we were seated outside near a service door while many better tables appeared to be available. When I asked to move, I was told nothing else was open, yet those tables were still empty when we left. Katsuya was the exception, with both the food and service being very good. We also experienced a significant issue in our room. Our bathroom light repeatedly turned on by itself in the middle of the night, waking us multiple times. I called the front desk around 8:00 p.m. to report the issue. They asked if they could send someone immediately, and I explained that our toddler was asleep and requested that someone come the following morning. This was acknowledged and agreed to. However, at 11:30 p.m., someone rang the doorbell repeatedly and knocked loudly, waking our daughter. It took quite some time for her to fall back asleep. After again speaking with the front desk and reiterating that maintenance should come in the morning, the same issue occurred again the following night. Ultimately, what lingered most from this stay was not the amenities, but the overall feeling it left us with. A significant portion of the staff at Rosewood and across Baha Mar made us feel more like an inconvenience than welcomed guests. While others may have had different experiences, this was ours—and it is not one we would choose to repeat.

  Jan 21, 2026