Resort Details
- Ginger Sushi
- Heliconia Bar
- La Laguna Bar (The Lagoon Bar)
- Las Ventanas (The Windows)
Dinner 6:00 PM to 10:00 PM
Enjoy the best fine dining in La Fortuna, Arenal in our incredible restaurant Las Ventanas where the only thing better than the view is the food. Be careful to avoid the window seats if you are afraid of heights because the windows are angled out to allow you to look almost straight down a thousand feet to the river below! At night the distant mountains twinkle with the lights of cities thirty miles away. Be sure to dine here at least once during the day and once during the evening to capture the complete experience.
- Los Perdidos Bar (The Lost Ones)
- The Ranchito Bar (The Little Rancho)
- Treetops Grill
- Tres Cascasdas (Three Waterfalls)
Our gourmet buffet restaurant would be appropriately described as a “Tasting” experience. Here you will sample to your heart’s content a complete salad bar with our signature dressings, hot and cold soups of the day, assorted fresh baked breads, and a selection of hot entrée items of which a few will be specially prepared for you right at the buffet. The menu changes daily and may tend toward Italian one day to Asian the next. Our dessert bar offers small bite size portions to minimize your guilt while sampling them all and, of course, maybe returning for an extra piece of your favorite. Fresh fruit juices, tea and coffee are included. Even though it is a buffet you will have a waiter attending to your every need. We like to refer to it as a “Full Service Gourmet Buffet”.
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Elevators
- Express check-in
- Express check-out
- Game room†
- Gift/News stand†
- Health club†
- Horseback riding†
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Elevators
- Express check-in
- Express check-out
- Game room†
- Gift/News stand†
- Health club†
- Horseback riding†
- Laundry/Valet service†
- Lounges/bars†
- Outdoor pool
- Parking
- Pool
- Restaurant†
- Spa†
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Business Services†
- Please contact the hotel for additional information.
† Fees may apply
- Animal watching †
- Bike rental †
- Fishing †
- Health club †
- Horseback riding †
- Kayaking †
- Nature preserve trail
- Outdoor pool15 Outdoor pools onsite.
- River †
- River rafting †
- Spa †
- Water activities
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3496 reviews
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Dec 09, 2025Resort puts up with smoking despite not being allowed.
I rate a 1 because of managements lack of caring about customer service. We purposely booked an Alta vista room so we could enjoy the patio and the volcano view. Every morning, while having our coffee outside, the room below us would have someone smoking which we could smell and impacted my wife’s athsma. Management told us they are not supposed to be smoking but basically said they cannot do anything about it since they don’t know what room it is and they might wake someone up trying to address it…they were awake because they were smoking. It was very obvious what room was smoking. Management didn’t try to offer anything to better the situation. The food is nothing special and way over priced. The resort is a bit remote with respect to town so it’s not real convenient to run into town and enjoy the many restaurants in town. The volcano view was spectacular.
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Dec 05, 2025I can’t wait to come back!
Honestly I could have lived there was legit the best time I could have asked for! Top tier service mixed with good food and better atmosphere! Esteban was our go to helper! He knew all the animal noises and could point out all the birds reptiles and more! I can’t wait to come back!
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Dec 01, 2025
One of the best resorts we stayed in! Get a higher floor in the Arracaria bldg.
What an amazing resort! We had such a lovely time with our family. Gigantic rooms facing the volcano. We were lucky that we got clear views of the peak from our balcony. We stayed at the Arracaria building. The thermal springs were incredibly relaxing. Dunno how they manage it but every single member of staff is amazing! My only regrets are that we didn’t stay here longer and that every other place in Costa Rica is going to be very ordinary afterwards. Def recommend.
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Dec 01, 2025
Relaxation at Its Best: Hot Springs, Views, and Comfort
The property is absolutely stunning from the moment you pull into the lot. The service is impeccable, check-in was quick and seamless, which we really appreciated after a long drive. There are plenty of hot springs and so much to explore right on the property, yet it’s also conveniently close to town if you want to try local restaurants. The view of Arenal is unbeatable, and the rooms are incredibly spacious. Highly recommended!
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Nov 23, 2025Wonderful view; food and activities not so great
The hotel is beautiful and the vistas cannot be beat. The staff are all lovely and super helpful. The hot springs are to die for! The rooms are very comfortable and there is complimentary laundry service. Considering the luxury element, I was surprised to find the food expensive and not that great. We noticed that the dining rooms were largely empty. The second night we opted to drive into town for dinner as there are many local options that are cheaper and better. The breakfast is not included and is just ok. The Club Rio is on site but note that each activity has an associated cost. One of the reasons for staying here was to enjoy that element and I was very surprised that there was an additional cost.
- Check In: 3:30 PM
- Check Out: 11:30 AM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.