Sugar Beach

Customer Ratings & Reviews

TripAdvisor Traveler Rating

792 reviews

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  Sugar Beach Resort #421 - Ali'i Resorts

  (I would choose 4.5 stars if I could) My husband and I stayed here for 10 days in November 2025. The views are incredible, and we love to sit out on the lanai to have breakfast, lunch, a drink, and look for whales. I've stayed in other units at this resort before and have had a hard time keeping the water in the shower when they are designed with a panel of glass that spans only half-way across the opening. This unit had the same shower design; however, they were smart to install a small shower rod with a clear curtain to contain the water from escaping the opening. I was so thankful for this! The communication from Ali'i Resorts was very good - almost too good. They were very responsive to any questions we had. We thought the pool was great with lots of available lounge chairs. It can be a little cool at times, but it's probably still warmer than the ocean. It is so nice to be able to walk on the beach in either direction for quite a distance. Sadly, this is becoming somewhat rare in Maui with sea level rise. I appreciated them supplying dishwasher and laundry pods. There were also some basic spices like salt, pepper, etc. There were plenty of towels, beach towels, washcloths, etc. My only disappointment was that there were no binoculars. We love to look for whales while sitting on the lanai and really needed binoculars to do that. I asked if there was another vacant unit that we could borrow some from, but the answer was no. Every other time I've stayed in Maui - either here or at other resorts - there has ALWAYS been a pair of binoculars for guests to use. We had to buy a pair from Walmart that we wouldn't need once we left Maui. Had we known that this unit didn't have them, we could have brought some with us from home. A few other suggestions that would have made our stay a little nicer (not deal-breakers, though) are: - providing liquid hand soap (not just bar soap) - sharpening the knives (they were rusty too) - supplying coasters (because condensation happens) - providing a night light for the bathroom, because you if you turn on the light, you are just about blinded by how bright it is Just know that they provide a starter supply of things like toilet paper. Be prepared to buy some additional if you have a longer stay. For us, two rolls of TP weren't enough for 10 days. Overall, it was a terrific vacation!

  Dec 26, 2025
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  SUGAR BEACH #523

  SUGAR BEACH #523. The biggest thing with this resort is POOL IS NOT HEATED. As it is very windy not having a heated pool stopped us from using pool as it was cold. The carpet in this unit had so many spots all over, can't believe they didn't have carpet cleaned before we got there. I called to complain to Vacasa.

  Nov 19, 2025
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  Room with an Incredible Beach View

  Room 213 Pros: 1. Magnificent ocean view, framed by coconut trees 🌴 2. Nicely decorated main room - ownership has good taste. 3. Fold out bed can sleep 2. 4. Located directly on the golden sand beach. 5. Nice flooring in main room amd kitchen. 6. Ownership provided coffee ☕️ and kukui nut leis. 7. Full kitchen, w plates amd cutlery. 8. Away from the high - traffic area of Kihei 9. Dinah's sandwiches is steps away 10. Chase lounges on lanai. 11. Small waterfall by pool good for photo background 12. Activity store on property. Cons: 1. Beach ⛱️ water not clear, but sandy from mountain runoff. Kam beaches are better. 2. Shower difficult - often I spent 5 mins wasting water 💧 trying to calibrate just right for warm water. 3. Mattress needs replacement. 4. Old, small shower. 5. Bedroom carpet needed replacing years ago. 6. Chaise lounges on grass lanai, but not on beach. Summary: I will likely stay here again as I love staying on the beach. [Rental via Vacasa - Hawaiian Air offered a room which had no beach view.] The accommodations aren't the Four Seasons, but nor does it have that expensive price.

  Jul 11, 2025
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  Sugar Beach Resort

  Beautiful views of the ocean from our lanai. Our condo was clean, well supplied, beautifully decorated, and quiet. We liked being away from most of the crowds in Kihei. Yes, it was very windy but it was oceanfront with the beach just past the pool area. The winds did pick up each afternoon but we still enjoyed the pool and hot tub with views of the beach. The pool was never crowded and there were an abundance of pool chairs. It is not suitable for swimming but was perfect for us. I love the sights and sounds of the ocean but my husband can’t be out in the heat of the day. We are older(67) and both have health issues. I loved being able to see and hear the waves from the lanai. Our unit was shaded during the afternoon so I spent many afternoons reading and listening to the waves.

  May 24, 2025
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  Sugar Beach Resort Maui unit 134 booked through VRBO, very poorly managed by Vacasa

  Hello fellow Maui Travelers, Wanting to share our recent experience which was disheartening. We booked with VRBO Sugar Beach Resort, unit 134 Maui, Hawaii. This unit was managed by Vacasa. My husband and myself recently spent a month at Sugar Beach Resort. My family has stayed in different units always at Sugar Beach Resort many times, 28 to be exact over the years. We had our first unpleasant experience on this beautiful Island at our favorite resort. Unit # 134 was well equipped, the community bar b q grills were well kept, cleaned daily and we used them frequently and the miles of white sandy beach to walk daily is why we have always stayed there. We booked while we were in Maui last year through Vacasa/ VRBO. While we love the location and the beautiful beach in front and being ground level is amazing, the condo itself had a few issues. The screen door that leads to the ocean was broken laying off the tracks when we arrived, there was 3 areas of the living room ceiling that had paint peeling and handing down, also had cracks running through the ceiling from side to side, the patio door curtains to the beach were extremely filthy, the dryer put so much lint into the shower even with the vent running as per the instructions you had to wash down the wall before showering, and the bathroom sink was clogged leaving it unusable most of the time. We made 3 phone calls to Vacasa’s help/ support desk, 3 visits to the office at Sugar Beach where the ladies were shocked each time for lack of reply. The Sugar beach office asked us for pictures in an email which we did. During our 30 days we were there, not a phone call or visit from anyone at Vacasa to help with the issues. Most of the issues could have been resolved in a day. We understand it is expensive to rent in Maui and that Sugar Beach is an older complex, that doesn’t excuse the lack of response from Vacasa. 3 weeks have passed since we came home and still not response from Vacasa. I have also not found our review of our trip posted as of yet, warning others of the issues. Please know we love Maui, but the experience was not as we had expected during our month stay at Sugar Beach Resort. Mahalo! — feeling sad.

  May 10, 2025