Resort Details
- El Alamo
Located in our lobby area, El Alamo is a casual restaurant serving an international breakfast and lunch buffet and an A la carte Mexican menu for dinner.
- La Tratto
Located adjacent to our lobby bar, La Tratto is a casually elegant choice for dinner serving an A la carte Italian menu.
- Lobby Bar
Our lobby bar serves a Continental breakfast bar service and tea time.
- Pool BarBar with snack service to all pools.
- Snack area
Light meals by the pool and an Asian A la carte menu.
- The Steak
The Steak, located near the pool area, is a casual dinner option for dinner, serving a buffet of seafood and fine cuts of beef.
- Wet BarSwim-up bar.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bell staff/porter
- Children not allowed
- Concierge desk
- Elevators
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bell staff/porter
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Outdoor pool
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Internet Access
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Visit www.weddings.palaceresorts.com for information.
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water SportsWater sports marina on-site.
- Outdoor pool
- PoolThere are 4 pools on-site including 3 infinity pools, one with swim-up bar, and an indoor pool with 2 Jacuzzis.
- Sauna
- Spa †
- Steam bath
- Golf †Golf course located within 5 miles of the property.
- On-site EntertainmentTheme nights, daily and nightly entertainment.
† Fees may apply
- Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - During spring break the following policies are in effect. One chaperone for every 10 students/spring breakers. No alcohol in the rooms, a special wrist band will be issued by the hotel to student/spring breakers which will restrict service of alcohol at any of the facilities.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed