Resort Details

Dining
OnSite Dining
  • El Alamo

    Located in our lobby area, El Alamo is a casual restaurant serving an international breakfast and lunch buffet and an A la carte Mexican menu for dinner.

  • La Tratto

    Located adjacent to our lobby bar, La Tratto is a casually elegant choice for dinner serving an A la carte Italian menu.

  • Lobby Bar

    Our lobby bar serves a Continental breakfast bar service and tea time.

     

  • Pool Bar
    Bar with snack service to all pools.
  • Snack area

    Light meals by the pool and an Asian A la carte menu.

  • The Steak

    The Steak, located near the pool area, is a casual dinner option for dinner, serving a buffet of seafood and fine cuts of beef.

  • Wet Bar
    Swim-up bar.
Room Type
  • Deluxe Resort View

    View: Resort view

    Bedding: 1 king bed

    Occupancy limits: Maximum 2 adults, 0 children, 2 total.

    *Couples-only resort

    Additional Amenities: 

    *Wireless Internet terminal within the room
    *In-room wine and fruits
    *Liquor dispenser containing whiskey, tequila, rum, and vodka
    *CHI®  bath amenities
    *CHI®  hair dryer and hair straightener
    *Double whirlpool tub

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Internet access
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower only
    • Slippers
    • Telephone
    • Turn down service
    • Upgraded bathroom amenities
  • Superior Deluxe Oceanview

    View:Oceanview

    Bedding:1 king bed

    Occupancy limits:Maximum 2 adults, 0 children, 2 total.

    *Couples-only resort

    Additional Amenities
    *Wireless Internet terminal within the room
    *In-room wine and fruits
    *Liquor dispenser containing whiskey, tequila, rum, and vodka
    *CHI®  bath amenities
    *CHI®  hair dryer and hair straightener
    *Double whirlpool tub

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Internet access
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower only
    • Slippers
    • Telephone
    • Turn down service
    • Upgraded bathroom amenities
  • Junior Suite Oceanview

    View: Oceanview

    Bedding:1 king bed

    Occupancy limits: Maximum 2 adults, 0 children, 2 total.

    *Couples-only resort

    Additional Amenities
    *Wireless Internet terminal within the room
    *Seating area
    *In-room wine and fruits
    *Liquor dispenser containing whiskey, tequila, rum, and vodka
    *CHI®  bath amenities
    *CHI®  hair dryer and hair straightener
    *Double whirlpool tub

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Internet access
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower only
    • Slippers
    • Telephone
    • Turn down service
    • Upgraded bathroom amenities
  • Junior Suite Ocean View Awe-Inclusive

    Bedding: 1 king bed

    Occupancy limits: Maximum 2 adults, 0 children, 2 total.

    *Couples-only resort

    Additional Amenities
    *Wireless Internet terminal within the room
    *Seating area
    *In-room wine and fruits
    *Liquor dispenser containing whiskey, tequila, rum, and vodka
    *CHI®  bath amenities
    *CHI®  hair dryer and hair straightener
    *Double whirlpool tub

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Internet access
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower
    • Slippers
    • Telephone
    • Turn down service
    • Upgraded bathroom amenities
  • Concierge Level

    View: Oceanview

    Bedding:1 king bed

    Occupancy limits:Maximum 2 adults, 0 children, 2 total.

    *Couples-only resort

    Additional Amenities:
    *The resort has wireless Internet terminal within the room
    *In-room wine and fruits
    *Seating area
    *Double whirlpool tub
    *Liquor dispenser containing premium brands Bacardi White Rum, Jose Cuervo Tequila, J&B Whiskey, and Barton Vodka
    *CHI ®  bath amenities
    *Two (2) 25 minute massages at the beach/spa/treatment rooms
    *Aromatherapy menu
    *Nightly petit fours
    *Pillow menu
    *Private beach lounge chair area with waiter service
    *Exclusive beach bag (one per room, per stay)
    *Espresso/American coffee maker
    *Private candlelight dinner at select locations (once per stay)
    *Private check-in and out
    *Late check-out & early check-in (subject to availability)
    *Exclusive concierge phone service

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • DVD player
    • Hair Dryer
    • Internet access
    • iPod docking station
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower only
    • Slippers
    • Telephone
    • Turn down service
    • Upgraded bathroom amenities
  • Grand Level

    Bedding- 1 King bed
    Bedding requests are strongly recommended, however are not guaranteed.

    Occupancy limits - 2 adults, 0 children, 2 total.

    *Couples-only resort

    • Air conditioning
    • Air conditioning individually controlled in room
    • Alarm clock
    • AM/FM radio
    • Bathrobe
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Housekeeping Service
    • Iron
    • Ironing board
    • Minibar
    • Non-smoking
    • Safe large enough to accommodate a laptop
    • Satellite television
    • Slippers
    • Telephone
    • Turn down service
    • Upgraded bathroom amenities
    • Welcome gift
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service*
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine*
  • Baggage hold
  • Bell staff/porter
  • Children not allowed
  • Concierge desk
  • Elevators
  • 24-hour front desk
  • 24-hour room service*
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine*
  • Baggage hold
  • Bell staff/porter
  • Children not allowed
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Gift/News stand*
  • Golf, Offsite*
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service*
  • Lounges/bars*
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Outdoor pool
  • Pool
  • Restaurant
  • Room service*
  • Safe deposit box
  • Sauna
  • Spa*
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports*
Off-Site Amenities
  • Internet Access
On-Site Wedding Services

  • Visit www.weddings.palaceresorts.com for information.

* Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports *
  • Non-Motorized Water Sports
    Water sports marina on-site.
  • Outdoor pool
  • Pool
    There are 4 pools on-site including 3 infinity pools, one with swim-up bar, and an indoor pool with 2 Jacuzzis.
  • Sauna
  • Spa *
  • Steam bath
Off-Site Recreation
  • Golf *
    Golf course located within 5 miles of the property.
On-Site Attraction
  • On-site Entertainment
    Theme nights, daily and nightly entertainment.

* Fees may apply

A charming compliment to Cancun’s Hotel Zone, this elegant couples-only, all-suite resort features mostly oceanview rooms, a romantic ambience, fine restaurants and special room amenities. A perfect escape from the stress and hassles of everyday life, guests will love the distinctive service and inviting accommodations at this superior Mexican getaway.

Property Information

Year Built: 1986
Last Renovation: 2006
Accessible rooms: 2
Floors: 8
Total rooms: 252
Blvd. Kukulkan Km 20, Cancun, QR, 77500, Mexico
Hotel Advisories
  • Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - During spring break the following policies are in effect. One chaperone for every 10 students/spring breakers. No alcohol in the rooms, a special wrist band will be issued by the hotel to student/spring breakers which will restrict service of alcohol at any of the facilities.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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