Sunscape Curacao Resort, Spa & Casino - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10312 reviews

• 

  Definitely not 5 star hotel claims to be

  Our stay at Sunscape Curaçao had some highlights, especially the beautiful beach and hardworking staff, but the resort fell short of the five-star standard it claims. Check-in was fairly quick, but no bellman was offered or available, so we had to carry our own luggage to the third floor. To be fair, bellmen did collect our luggage at checkout. The beach is one of the best I’ve visited. However, if you want a spot in the shade, you need to be up before 6 a.m. We also had concerns about security. Although the beach was supposed to be private, people who appeared to be locals swam through the beach area and were very loud. Security was present but did nothing. On another occasion, two teenagers tried to swim in the pool, and guests had to chase them out because security was nowhere to be seen. A special mention goes to the older gentleman working at the Sun Club pool and beach bar. He worked incredibly hard and deserved every dollar of his tips, even though I only had two alcoholic drinks a day. The rooms were clean, and the staff did their best, but the hotel is very outdated and desperately needs renovations. The fridge in our room also went two days without being restocked with water. The Oceans à la carte restaurant was decent, but nowhere near a five-star dining experience. The staff worked hard, but the restaurant was busy and service was slow. The same was true at Mario, where service was exceptionally slow. The buffet was disappointing—only slightly above what I’ve experienced at resorts in Cuba. Empty dishes took too long to replenish, and the food was repetitive, with essentially the same choices every day. Overall, the quality was subpar and well below five-star expectations. The beautiful beach and dedicated staff were the highlights, but the dated facilities, disappointing food, slow restaurant service, inconsistent room restocking, and lack of effective security let the experience down.

  Oct 04, 2026
• 

  Extremely Disappointing Stay. Poor Room Conditions, Terrible Service, and Constant Frustration

  Our stay at Sunscape Curaçao was one of the most disappointing vacation experiences we have had. While the beach and location are beautiful, the condition of the resort, lack of basic amenities, and consistently poor service overshadowed any positives. From the moment we arrived, things went wrong. We had to drag the luggage ourselves across resort with no indication that the buildings didn’t have elevators then carry it up a flight of stairs. Most of the resort buildings do not have elevators, which made this particularly frustrating. Our initial room was in unacceptable condition. The entry door had a noticeable gap, the balcony door did not lock, and the balcony furniture was covered in chipped paint. The bathroom had visible mold, a broken shower door that had been replaced with a shower curtain without a liner, and water seeping from underneath the sink. The faucet was awkwardly positioned against the mirror, making it difficult to use, and there were no hooks for towels or toiletry bags. The bedside lamp was broken, and despite requesting maintenance, no one ever showed up. To make matters worse, the minibar was completely empty, including no bottled water, and the complimentary bottle of wine, tequila, or rum advertised with our booking was never provided. After I raised these concerns with Kareen, the Guest Experience Manager, she offered to move us to another room. We agreed, hoping things would improve. Unfortunately, the room change turned into another frustrating ordeal. On Tuesday evening (3 days after checking in), we were told our new room was ready. After going through the concierge desk and asking for the person we had been directed to, we were taken to the wrong room. When we questioned it, we were told that was the room. We later received a call advising us that we had been shown the wrong room and needed to move yet again. We then waited approximately 15 minutes in the hallway for our luggage and keys. Our second room was no better when it came to basic service. Once again, the minibar was empty, and the air-conditioning remote did not work. We requested that the minibar be stocked and batteries be provided for the remote. We were assured someone would take care of it. We left for dinner around 7:30 p.m. and returned shortly after midnight to find that absolutely nothing had been done. It took another trip to the concierge desk and considerable insistence before a night manager finally came to our room at approximately 1:00 a.m. to stock the minibar (water is the essential we really wanted) and provide batteries. Having to chase down staff in the middle of the night for bottled water and a functioning air-conditioning remote is simply unacceptable at a resort. The food and beverage experience was equally disappointing. The World Café served essentially the same limited menu every day, offering very little variety. The resort also had only one bar serving the entire property. Of the three beers listed, Balashi and Chill were consistently unavailable, leaving Montana as the only choice. I do want to acknowledge that some employees were genuinely wonderful. There were staff members who were friendly, helpful, and clearly committed to providing good service like: Umesh and Ana in the Cafe, Verona at the restaurants, Peter the restaurant manager made sure to set us up with reservations at restaurants. Unfortunately, their efforts could not compensate for the resort’s ongoing operational problems and the lack of consistent management and customer service. The beach is beautiful, and the location has considerable potential. However, beautiful scenery cannot make up for poorly maintained rooms, unreliable amenities, inadequate food choices, and the repeated need to chase staff to resolve even the simplest issues. A vacation should be a time to relax, not a constant exercise in following up on unresolved problems. Between the initial room, the chaotic room change, the unstocked minibars, and the lack of responsiveness, we spent far too much of our vacation dealing with issues that should never have occurred in the first place. Based on our experience, I would not recommend Sunscape Curaçao in its current condition. The resort needs significant renovations, better maintenance, improved communication, and, most importantly, a much greater commitment to guest satisfaction. Beautiful beach, disappointing resort, and service that fell far below expectations. I would not return.

  Sep 30, 2026
• 

  Birthday trip

  We celebrated my husband's 57th Birthday in Curaçao. We decided to choose Curaçao, one because we've never heard of the place, nor do we know of anyone who's been. So after research and reading multiple reviews, we decided on Sunscape. The reviews weren't bad; however, some reviews did speak about the property not being updated. If we went again, we would definitely choose a different property with updated accommodations. But if you're looking for something more economical, the Sunscape is your property.

  Sep 28, 2026
• 

  ⭐ Two weeks without hot water – apparently that's acceptable at Sunscape

  We arrived at Sunscape Resort Curaçao on 11th September and discovered that there was no hot water in our shower. Unfortunately, what could have been a simple maintenance issue turned into a two-week exercise in repeatedly asking the hotel to do something about it. Before anyone suggests that this was simply a case of a busy hotel struggling to maintain water temperature, let me be clear: we completely understand that in a full hotel the water may not always be piping hot when everyone is showering at the same time. We weren't expecting boiling water. What we were expecting was a shower that got at least warm. At no point during our two-week stay, regardless of what time of day we tried it, did the shower get even close to warm for more than about a minute. In fact, we had the opposite problem with the sink. There was no cold water either — the cold tap produced hot water. So we somehow managed to have a sink that wouldn't give us cold water and a shower that wouldn't give us hot water. An impressive combination. We reported the shower to reception on Sunday 13th September. The problem was written down in a notebook and we were assured maintenance would deal with it the following day. Monday came and went. Nothing changed. On Tuesday 15th September, we reported it again, only to discover that our original complaint had never actually been entered into the system. An encouraging start. Maintenance eventually came to the room and told us the shower was broken and would be fixed the following day. Wednesday arrived. Still no hot water. We were then told that maintenance had fixed it and that the problem was actually a pipe rather than the shower. Unfortunately, the shower seemed unaware of this development and continued producing nothing but cold water. Our holiday representative spoke to management, who said they would send maintenance back. They didn't. On Thursday, we spoke to the representative again. He came to our room, checked the shower and confirmed that, despite what we'd been told, there was still no hot water. At this point, you might reasonably expect the hotel to take the problem seriously. Instead, we were told that the hotel wouldn't do anything because maintenance had said it was fixed. Apparently, if maintenance says something is fixed, that's the end of the matter — even when the guest standing underneath the shower can demonstrate otherwise. What is perhaps most disappointing is that nobody from management ever came to our room to check the problem themselves. Not once. We repeatedly reported it, our holiday representative independently confirmed it, and yet management apparently didn't consider it necessary to see for themselves. We completely understand that things break. That's part of running a hotel. What we don't understand is how a hotel can leave guests without hot water for two entire weeks, receive multiple complaints, fail to properly log the initial complaint, fail to follow up on promised visits, and then essentially decide the problem doesn't exist because someone in maintenance has marked it as fixed. And then came check-out... As if two weeks of cold showers weren't enough, if you're unlucky enough not to be able to extend your check-out time, the hotel will apparently offer you a room to use so you can freshen up before your journey home. Sounds reasonable. Except we were told that two people could use the room for just 20 minutes. Twenty minutes for two people to get ready before a long journey home is barely enough to get changed let alone actually freshen up after spending time at the beach. Fortunately, we met a lovely couple who very kindly offered us the use of their room. Thanks to them, we finally managed to have the hot shower we'd been trying to get for the previous two weeks. Frankly, the kindness of fellow guests shouldn't have been necessary to provide us with something the hotel itself should have been providing. A word about Curaçao To be absolutely clear, this review is not a reflection on Curaçao itself. Curaçao is a beautiful island and every person we met outside the hotel couldn't have been friendlier. We absolutely loved the island and would 100% recommend visiting Curaçao. We'd just recommend choosing somewhere else to stay. One final concern Since returning home, I've also started receiving emails from Hyatt relating to someone else's stay at a completely different hotel in another country. Obviously, I can't say exactly how or why this has happened, but given that the emails clearly relate to another guest and another property, it does raise concerns about how guest information is being handled. Hopefully this is an isolated error, but it's certainly something Hyatt should look into. And before the inevitable standard response appears along the lines of "we're sorry to hear about your experience and will pass your concerns on to management"... There's really no need. Management already knew. They knew about the problem for two weeks. They had multiple reports, they were contacted by our holiday representative, and they were told that the shower still wasn't working. They had every opportunity to investigate it while we were there and chose not to. Passing it to management now seems rather pointless when management already had two weeks to do something about it and simply didn't. A maintenance problem can be bad luck. Leaving a guest with no hot water for their entire stay, despite being repeatedly informed about it, is a service failure. Refusing to investigate because your own records say the problem has been fixed — while the shower very clearly says otherwise — is difficult to understand. And apparently expecting two guests to refresh themselves for a long journey home in 20 minutes is the final touch. Two weeks. No hot water. No management visit. No resolution. That's not what we expected when we booked a holiday at a resort of this standard.

  Sep 27, 2026
• 

  I will be back to sunscape curaceo

  The entire staff was kind and so helpful and courteous! The resort is beautiful and the food was good. Amanda was attentive and checked on us daily and Corrine the manager has the best personality. Kenneth, the bartender at sunclub bar was attentive, caring, friendly and the best person I met!! When I had a bad day, he listened and his service skills are beyond great and better than i have ever received!!

  Sep 27, 2026