Sunscape Puerto Vallarta Resort & Spa is the picture perfect location for your family getaway. This amazing resort is conveniently located only 10
minutes from Puerto Vallarta International Airport, so you will be sure to arrive quickly at your hassle-free destination. Take a stroll on the world
famous El Malecón, explore the history of Old Town Vallarta, savor authentic Mexican cuisine, or simply sit back and enjoy the scenery. 

- 10 minutes by car to the Marina Vallarta area with dining, shopping and entertainment, the Marina Vallarta Golf Club, and the main pier.


Puerto Vallarta
Puerto Vallarta International Airport (PVR) : 3 miles

Property Information

Total rooms: 340


Resort Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 6420 reviews
  • 1.0 star tripadvisor rating
    Do not recommend!

    Unfortunately, this resort is not suitable for tourists. The resort is more of a local getaway. After our honeymoon at an adults-only resort was canceled due to a hurricane, we booked this family resort through Southwest, paying even more for the change. Our experience began with a crowded and hot lobby. Despite informing the staff that it was our honeymoon and inquiring about any special arrangements, we were told we would have to pay extra for anything special. After a wait, we were taken to our room. After a ride on the sketchy elevator that was completely disgusting we made our way to our room which was located directly above the pool. This made it impossible to escape the constant noise of screaming children. Additionally, the room appeared surface-cleaned but had not been deep cleaned, as evidenced by the dirty corners. Moreover, the room temperature never dropped below 75 degrees. Thankfully, my husband speaks some Spanish; otherwise, we wouldn't have been able to address these issues. The front desk initially insisted our room was fine but eventually moved us to a different room, away from the pool. The new room was similar to the first, just with a better view. The AC started at 72 degrees but quickly settled at an uncomfortable 74 degrees, and it leaked continuously. After enduring sleepless nights due to the heat, we contacted Southwest Vacations. They intervened on our behalf, and Sunscape finally moved us to a different building with upgraded amenities. However, using these amenities was a hassle since we weren't immediately added to the list. The rooms in the new building were better, and the AC worked well, although it still leaked over our bed at night. We spent most of our time off the resort to escape the noise, long lines, and cold food. We did not spend anytime at the beach or the pool. Both places were overly crowded and you had to claim spots by 8 am to even get a seat. Not to mention I didn’t even feel comfortable with how dirty everything was. They also need to mop up the wet floors because from the children running around everywhere the floors are extremely wet and slippery. Despite only using bottled water for drinking and brushing our teeth, I still got sick. After every meal at the resort, I felt extremely ill. The dining experience was frustrating, with hostesses estimating wait times of an hour when it only took about 5 minutes to be seated. Our best meal was at Del Mario, where Roberto took excellent care of us, making it one of the few places I felt safe eating. Christian at the concierge was a friendly face throughout our stay and did his best to keep our spirits up. In summary, if you are a tourist expecting to be catered to at an “all-inclusive” resort, this is not the place for you,

    Jul 10, 2024
  • 3.0 star tripadvisor rating
    Average, could be better

    Service was great, people always make a difference however the bars were understaffed so getting a drink took a long wait always. Facilities overall ok, needs more maintenance (particularly the pool and the showers in the bedrooms). Getting water bottles to the room took over 14 hrs, three calls to request, not expected. Food was great in a few restaurants like Marios Italian and the seaside grill, no complains here. The World international restaurant could be better, thought they always had some soups, salad, fruit, dessert selections and some meats dishes. Some days food was great particularly dinners vs lunch. The Tiki Taco Mexican Restaurant needs improvement only a few choices and they weren’t tasty, pls improve this was a disappointment. Please change the towels many of them are already falling apart. Overall I felt the pool was overcrowded and dirty and I didn’t like the beach, way too dirty needs cleaning please & there are crocodiles in the area, hotel is very close to a river. Location was great 15 min drive to the airport, 5 mins drive to the Marina for water, close to a shopping mall and other restaurants within walking distance. Entertainment shows were ok, fire, magic and the live music. Big thanks to the entertainment team by the pool (Angel, Nana and I forgot the other names), you did a great job with the zumba class, aquaerobics, the karaoke and the music. Also big thanks to the staff at the Seaside Grill and the Marios restaurants great service. Check in took a long time, long line, but I was very happy I could get my room early and the process once reach was quick, same for the check out very fast and painless, thanks.

    Jul 08, 2024
  • 4.0 star tripadvisor rating
    Great for family vacation

    Disregard what you've read about rooms being dirty, housekeeping stealing tips, and pool area being covered in cups. We had three rooms during our stay all were nice and clean upon arrival and house keeping came in to clean each day. The pool/beach area was wonderful! Like others said- get there early to get your spots!! Breakfast buffet was by far the best meal we had!! Lunch and dinner were so-so, but it's switched up each meal.

    Jul 01, 2024
  • 5.0 star tripadvisor rating
    Very enjoyable vacation

    My family made a last-minute trip to Puerto Vallarta and didn't know what to expect at the Sunscape based on some mixed reviews here, but we were so happy with our stay! We booked through Hyatt, which means we were guaranteed the newly remodeled rooms and didn't have to wear wrist bands (for the all-inclusive food etc). We really enjoyed the great buffet and other restaurants, great service, and we like that Sunscape is a popular resort among Mexican families on vacation from places like Mexico City. It was nice to feel like we were really in Mexico with Mexican people, which is not the case in many resorts that cater only to foreigners. We will be back again!

    Jun 27, 2024
  • 4.0 star tripadvisor rating
    Amazing 2024 Family Vacation!

    This resort is perfect for families with tons of activities like dancing and guacamole making classes right on site. The location is great and they keep everything really clean. The rooms could use an update but they're comfy and housekeeping does a great job. The staff are super friendly, fun, and quick. The food's okay, but breakfast is awesome. Just bring earplugs because the walls are thin and you can hear your neighbors. Overall, I'd totally stay here again!

    Jun 27, 2024