Temptation Cancun Resort - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8060 reviews

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  TTR has changed for the worse - Needs to replace management

  It pains me to write this review. After 14 years of loyalty and many return trips to this resort, I was very disappointed with changes new management is making. These included downgraded food quality, closing the pool and hot tub early, firing long time employees that fostered the unique experience, changes to the daytime pool activities so they are long and dull, and taking the loyalty of long time repeat guests for granted. The resort encourages the purchase of Premier memberships at prices in the tens of thousands of US dollars. This buys the opportunity to book at discounted prices, to obtain top shelf liquor, and access to special menu items. Memberships are largely based on the number of nights you might stay in the future – perhaps 500, 700, or even 1,000. Who commits to staying at a vacation resort for 1,000 nights??? Well, one of the sales pitches is to encourage sharing your nights with friends by making them “Beneficiaries”. Your friends buy some of your nights from you privately, and you then add them to your contract. Just think, you defray the cost of your membership, and you get to vacation with your friends, all enjoying the same experience. The resort doesn’t lose nights, because the member has already purchased them, right? Not now. New management has decided the Beneficiary program can result in all of those nights actually being used, so they took it upon themselves to treat beneficiaries as second class. You no longer share the contract, but get whatever benefits the resort decides they want you to have. When we checked in with our “member” friends we were informed that as beneficiaries we no longer had access to the same liquor selection, couldn’t sit at the same bar, and couldn’t attend the members’ lunch on the beach. All of these had been part of the beneficiary agreement. It was hard to believe that a bartender whom we had come to know and love over the years wasn’t allowed to serve us and had to shoo us away. The entertainment staff are called Playmakers. They were managed for years by "JJ". He was the main MC of the games and was largely responsible for the outrageously fun poolside atmosphere in the afternoon. We learned shortly after check-in that JJ had been let go the week before. The new Playmakers are attractive and high energy, but are not engaging with guests. They changed from a couple of games during the afternoon to one verrrrrry long drawn out one. We rarely stayed for an entire game for our week long stay. Complaints to Premier representatives were met with frowns and sad apologies. I could only feel sorry for them. New management was axing loyal employees and screwing repeat guests without regard. For anyone considering a visit to this resort, it is still a unique experience. However, it recently changed for the worse, and who knows what else will be changed in what is clearly a cost cutting strategy. Stay far away from any presentations or sales pitches to buy a membership. Don't reward bad behavior or engage in expensive contracts they're reluctant to honor. We can only hope that management changes again and the resort returns to the TTR that thousands of us once considered a second home.

  Feb 04, 2026
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  Temptation-Please Remember Who You Are

  First the good, then please read further. Butlers Ivan and Shadia ⭐️⭐️⭐️⭐️⭐️ Bartenders ⭐️⭐️⭐️⭐️⭐️ Romanza restaurant with chef Noel ⭐️⭐️⭐️⭐️⭐️ Entertainment ⭐️⭐️⭐️⭐️⭐️ Pool vibe 🥴👎👎👎 Temptation needs to wake up! Known for the best pool parties anywhere, it is weirdly off with very cold water in both the Sexy Pool and Floor 7 rooftop pool. When you are a “Pool Centric” resort, it should not be any mystery how to let people enjoy themselves. Nobody is in the water mingling when it is cold water. Nobody wants to participate in the games. The Playmakers are struggling to get people involved. If the water was warm, you would have everyone in the water hanging out and socializing. We were here in December and late January. Same disappointment both times. And we have been Premier members for many years. When we ask around about what has happened, we keep getting the same response. New CEO. Maybe that person needs to get in a cold pool and see how much fun it is. Since the marketing is aimed at the toptional pool party vibe, fix this already.

  Feb 02, 2026
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  Fire the new head of operations/GM

  This place has changed and not for the better. This was our 9th trip and because of the friends we travel with we still had a blast, but it’s not nearly as fun and enjoyable as it used to be to be. The new GM or head of operations since the original owner passed away has started running this place into the ground. He has fired or ran off some of the core long time employees who made this place great. Barely any playmakers entertaining during the day, less playmakers, the day time parry doesn’t get going till later in the day, the bash part at night has a hard shut down time at 2am when it use to go till 3 or even 4am as long as people were there having fun, the new rules and changes to contracts and taking away benefits that are already in place is taking away from the whole reason to being a member, fire the new head of operations or whatever his title is and hire some one who knows what this place has always been about and make it an awesome place to make a repeat vacation spot!

  Jan 31, 2026
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  Amazing

  Beautiful resort . Excellent view and great food . Nice rooms . Very professional staff and management .

  Jan 24, 2026
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  Get a DJ who knows how to read the room

  My only complaint is the music. To keep it simple maybe just play the top 40 or get a DJ who knows how to read the room. Play music that actually gets people dancing. More hip hop and R&B

  Jan 23, 2026