Resort Details
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym†
- Free parking
- Luggage service
- Meeting rooms
- Onsite laundry†
- Outdoor pool
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym†
- Free parking
- Luggage service
- Meeting rooms
- Onsite laundry†
- Outdoor pool
- Smoke-free property
- Tour/sightseeing desk
- Business Center
† Fees may apply
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2110 reviews
-
Mar 06, 2025Worst hotel to stay
One of the worst hotel I have seen, the food was terrible, the staff was not cooperating, didn't let us book reservation in speciality restaurant, we did complain about the food, nothing was done, won't go again, doesn't deserve to be 4 star.
-
Nov 24, 2024Dinner time the meats were cold due to propane gas ran out had to wait almost 30 minutes when you requested a spoon
Pillos were good bed was comfy Buffet lunch and dinner was bad experience couldn’t eat soup because had no spoons available had to wait close to 30 min to get a spoon they only give you a fork and butter knife the meat section food was cold ran out of gas was the excuse to serve you cold meat
-
May 05, 2023Beware of this hotel.
Vacationers BEWARE! We cancelled our reservation after five days, as we were not satisfied. There was no wifi even though we paid for it, and the resort was very noisy, with young families and loud music. The hotel agreed to provide a refund for the difference, and even signed a refund receipt stating amount to be refunded. We did everything by the book, and we were assured, even through the website, that the change was accepted and we would get our money back. Once we left the hotel, they didn't refund the $2,600.00. This is still in dispute, despite having written agreement. Please beware. Samantha in guest services lied, as did Martha the hotel manager.
-
Nov 15, 2022
Noisy and filthy hotel on a beautiful location.
The hotel is not well maintained and unclean. However, its most important downfall is the constant music in the beach area. I would not care if I were able to choose to be near the noise, but there is no option. The music starts in the morning and goes on until late at night. You can't be away from the music (reggaeton, most of it). This is not a place to spend a quiet vacation with family unless you enjoy not being able to hear your own voice because the music is so load. I was there with my extended family in Dec., 2021 (20 people) and we all regretted it.
-
Oct 13, 2022
Bad hotel in Manzanillo
Too noisy. Too disrespectful of sleeping time of people at night. Loud music to early morning. No betterment after many complaints. No respect at all for neighbourhood community and children needing to sleep.
- Minimum Check-In Age: 18