The Fives Beach Hotel & Residences - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18654 reviews

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  Trip number 5 and counting

  Another amazing trip to The Fives! This was our fifth time at this resort, and it continues to exceed our expectations. It truly never disappoints! This time, we visited during the tail end of low season, so a few things were different. There was reduced staffing, some restaurant closures, and a lighter entertainment schedule. That said, we completely understand why these adjustments are necessary, and we felt the resort managed everything very well. There were still plenty of dining options, activities, and things to enjoy throughout our stay. One of the highlights was the Day of the Dead festivities. We were lucky enough to reserve a table right at the front, complete with a bottle of wine. The Mayan show was absolutely incredible and remains one of our favourite experiences at the resort. It’s something we always look forward to! We did have a small misunderstanding regarding pool beds at the beginning of our stay, but Phil and Fernanda were quick to step in and resolve it. We appreciated their help. As always, the staff are what truly make The Fives so special. We see so many familiar faces each time we return, and being recognized and welcomed back makes us feel like part of the family. The level of professionalism, warmth, and genuine hospitality is something we never take for granted. A few special shout-outs to some of the wonderful people who made this trip memorable: * Sebastian at check-in – thank you for the warm welcome! * Antonio from Ko Thai. * Francisca from Natura/Brasserie, who went above and beyond. * Manuel and Damian, our Square butlers. * Alejandro and Alexia, our pool butlers. These two work incredibly hard and somehow manage to attend to everyone’s needs with such ease. We absolutely love them! We also enjoyed two incredible spa experiences. Our first massages with Blanca and Celeste were wonderfully relaxing. Then came our 80-minute Elevated Massage with Gustavo and Aida, and WOW! I have had many massages over the years, but this was hands down the best massage I have ever experienced. Gustavo is a miracle worker! A special thank you as well to Tony at the spa. She always remembers us, and it’s such a pleasure chatting with her. We always love reconnecting with the concierge team. They recognize us, make a point of stopping to say hello, and genuinely go out of their way to make sure we’re taken care of. Special thanks to Diane, Erick, and Perez for always making us feel welcome. We also got incredibly lucky with the weather! We had some beautiful sunny days, including a few particularly calm ones that were perfect for getting out on a jet ski. So much fun! Thanks to Hector for helping make that happen. We had a lovely evening at Santa Serena and, as always, received a wonderful welcome from Mercado, who takes professionalism to another level. On our ride back, our shuttle driver Erik was such a pleasure to chat with. His English was fantastic, and we were genuinely impressed! The gala dinner was enjoyable, although perhaps not quite as memorable as some of our previous visits. We suspect the weather may have resulted in a little less entertainment than usual. Regardless, the musical duo was fantastic as always. A special thank you to Frederico, who made sure my glass was never empty! And, of course, we have saved the BEST for last… Omar, our ambassador! We have had the pleasure of being looked after by Omar on several visits now, and he continues to go above and beyond every single time. He manages everything with such ease, all while being incredibly gentle, kind, thoughtful, and sweet. We always appreciate his willingness to stop and chat with us. Thank you, Omar, for making time for us. It really means a lot. Keep being amazing! I do have one small piece of constructive feedback regarding karaoke. I usually really enjoy participating, but this time the experience felt a little different. The host didn’t seem particularly enthusiastic about being there, which affected the atmosphere. On our first night, the microphone and sound quality were great, but on the second night, the sound was noticeably poorer. When I asked if I could use the better microphone, I was abruptly told no. It was a little disappointing, especially since karaoke is usually something I look forward to. Just some feedback in the hope that it can be improved for future guests. Overall, another wonderful vacation filled with great memories, familiar faces, fantastic experiences, and so many reasons to return. We love The Fives, and you can bet we’ll be back again in the spring! A huge thank you to everyone who helped make our fifth visit so special. You are what keeps bringing us back! ¡Muchas gracias! The McDonalds

  Nov 05, 2026
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  can't wait to go back

  Vacation ❘ Friends I took my best friend to the Fives to celebrate her retirement and we had a wonderful time. From the check in to check out, accommodations, the service, ambassadors, activities, membership and sales, maintenance and the spa we have no complaints. Diego, Alejandro, Luis, and Sebastian, were all amazing and paid attention to the details. They connected us to services and the people who could help us transfer our membership from Prestige(so glad we are out) to Epic( so glad we did this). Joshua and Phil were wonderful helping us with the process. Friendly, polite and not pushy at all. Explained the transfer and took care of us! SO grateful to finally know what the changes were and how to navigate through the Epic program and resort. Everyone's follow through during our stay was quick and appreciated. They reserved our Bali bed for the week, took care of dinner reservations, brought us wine, and answered all our questions and concerns. Bernibe was our server at the Bali bed and was outstanding! He took great care of us always with a smile! Andres also was wonderful! I remember them both from our previous visits and they were so kind to remember me. Fernandino in the Flavours restaurant was always so sweet! Everyone was so pleasant throughout the resort! And the transportation from and to the airport was so easy! Our driver on the way back to the airport was Miguelito! Very friendly! I highly recommend the Casa de Rosa dining experience! Amazing! Games, stories, history, Tequila tasting, cooking lesson and familystyle dinner with others from the resort was a blast! Well worth it! Fatima and Wendy were awesome and it was obvious that they knew what they were doing! The ladies at the spas were great Maria and Suemy both were excellent and the hydro therapy before the massages was awesome! Also highly recommend! Entertainment in the evening was fun, although I did miss the Mexican & Mayan night with street vendors and food stations and the walk through the jungle and performances from both the Mayan culture and Mexican dancers that they used to have. Still the Mexican night was simple but fun. The resort is very family friendly and has many activities for all ages. ANGEL our water fitness instructor was Awesome! Such a delight! Definitely worth the hour off the beach!!! Highly recommend him. Enthusiasm like none other! What a Blast! * we did have a leak in the bathroom sink but when we called they came right away to fix it no problem! Very attentive! Rooms5.0Service5.0Location5.0 Hotel highlightsLuxury · Great view · Romantic · Quiet · Kid-friendly · Great value · High-tech Roomsvery spacious Nearby activitiesPlaya del Carmen downtown, a lot to do many excursions, cents, ruins, snorkeling, diving, parasailing, kayaking, paddle boards day trips to Cozumel.... Safetyexcellent! Walkabilityaround the resort was easy, beach walks were nice. need a taxi to go downtown Food & drinkswonderful and accommodating allergies when asked

  Nov 02, 2026
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  Not the best choice

  I was disappointed in this hotel however, there were some very good things. Positives: All of the staff without exception were very friendly and helpful. Special thanks to our ambassador (concierge) Jonathan and his coworker Habib. Also, Ellen at the front desk was great especially when we had to change rooms. The resort is in a very scenic location with lots of wildlife (monkeys, coatis and other animals). There is a shuttle service to take guests to various areas within the large property which was good for older people and families with young kids. The Brasserie, Lizzards, the Italian restaurant and the hamburger grill by the main pool were all very good. There is an ice cream shop which was very popular with everyone. Areas for Improvement: There is a surcharge for services which are generally provided at an all inclusive resort. Examples: $5US for each dinner reservation, $10US for room service and a coffee shop which charged for their products. These services have been included at every all inclusive resort I have ever been to. The quality of the restaurant food varied depending on where you ate. The buffet, the Thai restaurant and the room service food were not very good. The entertainment was overall poor. Most nights, there were singers from 7 - 8 PM followed by games that people played on their phones which is pretty boring. The exceptions were the Mexican dancers and the fire show (excellent). I didn't see any activities by the pool for kids or adults. Rooms: The room that we booked was described as Deluxe and was not even close. It was very cramped and had very little room for the belongings of 2 women. One of the beds was angled away from the wall so that the sliding door could be opened. We requested another room and were moved to one that was a standard size. Ellen and Habib were very helpful with the room change. The beds were comfortable, we were given plenty of towels and the mini fridge was replenished daily. The bathroom lacked any privacy as the toilet was inside a frosted glass door (like a shower door). There was a double vanity however it had vessel sinks which take up a lot of space. The bathroom lighting over the vanity was quite dim. The room decor was drab without any of the vibrant colours of Mexico. It could have been a room in any country. For people that only speak English, there were only about 4 TV channels which was not a big deal for me but in other hotels, there is a much bigger selection.

  Nov 01, 2026
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  Fabulous Stay

  The resort is excellent - the service the friendliest of any resort we have stayed at in the Mayan. If you are visiting the resort be sure to book a reservation at Casa del Rosa and spend an authentic Mexican dinner with Fatie and Wendy. You will love it.

  Oct 31, 2026
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  Excellent experience

  This is our second time staying at this hotel, and once again, we absolutely love it! The service is excellent, and there is a great variety of restaurants, even for lunch. This is a big plus for our family, as we are not big fans of buffet dining. We especially love the beautiful green areas, and the infrastructure is simply outstanding. One of the highlights of our stay was getting the chance to see a monkey right on our balcony! We truly enjoyed our experience and will definitely be coming back!

  Oct 31, 2026