Hotel Promotions
Non-Refundable rate. No Cancels/No changes.
2nd Night is Free! Non-refundable Rate - No cancellations or changes allowed.
3rd Night is Free! Non-refundable Rate - No cancellations or changes allowed.
4th Night is Free! Non-refundable Rate - No cancellations or changes allowed.
5th Night is Free! Non-refundable Rate - No cancellations or changes allowed.
Advance Purchase - Special Discounted Rate! Non-refundable Rate-No cancellations or changes allowed.
Limited Time Offer! Subject to cancel penalty upon booking. No cancellations or changes allowed.
Non-refundable Rate - No cancellations or changes allowed.
Save 15%! Non-refundable Rate - No cancellations or changes allowed
Save 20%! Non-refundable Rate - No cancellations or changes allowed
Save 25%! Non-refundable Rate - No cancellations or changes allowed
No cancellations or changes allowed.
Applicable Dates:
Booking Dates: 10 Apr 2023 to 31 Dec 2045
Travel Dates: 10 Apr 2023 to 31 Dec 2045
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Applicable Dates:
Booking Dates: 29 May 2019 onwards
Travel Dates: 29 May 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Applicable Dates:
Booking Dates: 29 May 2019 onwards
Travel Dates: 29 May 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Applicable Dates:
Booking Dates: 29 May 2019 onwards;05 Jul 2019 onwards;30 Jul 2020 onwards
Travel Dates: 29 May 2019 onwards;05 Jul 2019 onwards;30 Jul 2020 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Discount is reflected in vacation price.
Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Discount is reflected in vacation price.
Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Discount is reflected in vacation price.
Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Resort Details
OnSite Dining
- C GrilleBeachside authentic Mexican with a modern twist CGrill takes the Playa seaside experience to a whole new level. Partnering with the most responsible local farmers fisherman and suppliers Chef Pedro has created a fresh menu focused on wood oven fired favorites and regional specialties including a lamb tam
- CATCHWhether enjoying cocktails and sunsets on the rooftop terrace or unforgettable dinners in the open air dining room CATCH is the place to experience Playa del Carmen dining at its best. Boasting 360 degree views of the Riviera Maya from sea to citys edge CATCH is perched above Playas famous Quinta Avenida
- CincoFeaturing Playa del Carmens best views from sunrise to sunset Cinco offers a brunch all day restaurant on our rooftop deck and at our swim up bar poolside lounges and luxurious cabanas. Start your day with a casual breakfast of Chef Pedros signature chilaquiles and house made Mexican pastries. Enjoy a he
Room Type
- DeluxeCity view, mini bar, rain shower
- Accessible room
- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- All news channel
- Bathrobe
- Bathroom amenities
- Cable television
- CNN available
- Coffee/Tea Maker
- Complimentary high speed internet in room
- Connecting rooms
- Desk
- Desk with lamp
- Direct dial phone number
- Double beds
- Dual voltage outlet
- Electrical adaptors available
- Extra adult charge*
- Extra child charge*
- Extra child charge for rollaway use*
- Extra person charge for rollaway use*
- Fire alarm
- Fire alarm with light
- Free local calls
- Free toll free calls
- Hair Dryer
- High speed internet access fee*
- High speed internet connection*
- High speed wireless
- Iron
- Ironing board
- Maid service
- Minibar
- Non-smoking
- Pets allowed
- Private bathroom
- Remote control television
- Rollaway bed
- Safe
- Self-controlled heating/cooling system
- Single bed
- Smoke detectors
- Storage space
- Telephone
- Telephones with message light
- Turn down service
- Voice mail
- Wake-up calls
- Wireless internet connection
- StandardCity view, mini bar, rain shower
- Accessible room
- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- All news channel
- Bathrobe
- Bathroom amenities
- Cable television
- CNN available
- Coffee/Tea Maker
- Complimentary high speed internet in room
- Connecting rooms
- Desk
- Desk with lamp
- Direct dial phone number
- Double beds
- Dual voltage outlet
- Electrical adaptors available
- Extra adult charge*
- Extra child charge*
- Extra child charge for rollaway use*
- Extra person charge for rollaway use*
- Fire alarm
- Fire alarm with light
- Free local calls
- Free toll free calls
- Hair Dryer
- High speed internet access fee*
- High speed internet connection*
- High speed wireless
- Iron
- Ironing board
- Maid service
- Minibar
- Non-smoking
- Pets allowed
- Private bathroom
- Remote control television
- Rollaway bed
- Safe
- Self-controlled heating/cooling system
- Single bed
- Smoke detectors
- Storage space
- Telephone
- Telephones with message light
- Turn down service
- Voice mail
- Wake-up calls
- Wireless internet connection
- SuiteOne bedroom suite, city view, 880 sq ft
- Accessible room
- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- All news channel
- Bathrobe
- Bathroom amenities
- Cable television
- CNN available
- Coffee/Tea Maker
- Complimentary high speed internet in room
- Connecting rooms
- Desk
- Desk with lamp
- Direct dial phone number
- Double beds
- Dual voltage outlet
- Electrical adaptors available
- Extra adult charge*
- Extra child charge*
- Extra child charge for rollaway use*
- Extra person charge for rollaway use*
- Fire alarm
- Fire alarm with light
- Free local calls
- Free toll free calls
- Hair Dryer
- High speed internet access fee*
- High speed internet connection*
- High speed wireless
- Iron
- Ironing board
- Maid service
- Minibar
- Non-smoking
- Pets allowed
- Private bathroom
- Remote control television
- Rollaway bed
- Safe
- Self-controlled heating/cooling system
- Single bed
- Smoke detectors
- Storage space
- Telephone
- Telephones with message light
- Turn down service
- Voice mail
- Wake-up calls
- Wireless internet connection
- 2 queen bedsamerican breakfast for two private work space high speed internet self parking
- TV
- tablet hotels 1 king balcony1 king bed view of plaze some offer city view in room safe rain shower spacious terrace
- TV
- 2 queen balcony2 queen beds plaza view some offer city view rain shower in room safe spacious terrace
- TV
- 1 king balcony1 king bed view of plaze some offer city view in room safe rain shower spacious terrace
- TV
- 2 queen balcony2 queen beds plaza view some offer city view
- TV
- 1 king bed1 king neighborhood view rain shower in room safe
- TV
- 1 queen bedamerican breakfast for two private work space high speed internet self parking
- TV
On-Site Amenities
- 24-hour front desk
- 24-hour room service*
- 24-hour security
- Accessible facilities
- Air conditioning
- Babysitting,Offsite*
- Baggage hold
- Barber shop,Offsite*
- Beauty shop/salon,Offsite*
- Bell staff/porter
- 24-hour front desk
- 24-hour room service*
- 24-hour security
- Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Air conditioning
- Babysitting, Offsite*
- Baggage hold
- Barber shop, Offsite*
- Beauty shop/salon, Offsite*
- Bell staff/porter
- Breakfast served in restaurant*
- Buffet breakfast*
- Business center
- Catering services*
- Children's nursery, Offsite*
- Children's play area, Offsite
- Cocktail lounge*
- Coffee shop
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast*
- Dinner served in restaurant*
- Direct dial telephone
- Doctor on call, Offsite*
- Dry cleaning*
- Early check-in*
- Exercise gym, Offsite
- Fire safety compliant
- Front desk
- Full american breakfast*
- Full service housekeeping
- Golf, Offsite
- Hair dryer
- Hairdresser/barber, Offsite*
- Heated guest rooms
- High speed internet access for laptop in public areas
- Housekeeping - daily
- Individual Efolio available*
- Indoor parking, Offsite*
- Interior corridors
- Ironing board
- Jacuzzi
- Jogging track, Offsite
- Late check-out available*
- Laundry/Valet service*
- Lounges/bars
- Lunch served in restaurant*
- Massage services
- Meeting rooms
- Nightclub
- Non-smoking rooms available
- Off-Site parking, Offsite*
- Outdoor pool
- Parking, Offsite*
- Parking lot, Offsite*
- Pets allowed*
- Playground, Offsite
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service*
- Sauna, Offsite
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Automated External Defibrillator (AED) on-site
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted walkways
Multiple exits on each floor
Parking area attendants
Private security available
Property has elevators
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Secured floors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Solarium
- Spa, Offsite
- Storage space
- Street side parking, Offsite*
- Tennis court, Offsite
- Train access*
- Translation services, Offsite*
- Turndown service
- Valet cleaning*
- Valet same day dry cleaning*
- Wakeup service
- Water sports, Offsite
- Whirlpool, Offsite
- Wireless internet connection in public areas
Off-Site Amenities
- Business Center
- High Speed Internet Connection
- LCD/Projector*
- Meeting Facilities*
- Meeting/Board Rooms*
- On-Site Business Center
- Wireless Connectivity
- Wireless Internet Connection
* Fees may apply
On-Site Recreation
- Cardiovascular exercise *
- Jacuzzi *
- Outdoor pool *
- Pool *
- Sports court onsite *
Off-Site Recreation
- Fishing *
- Gambling *
- Golf *
- Jogging trail *
- Playground *
- Sauna *
- Scuba diving *
- Snorkeling *
- Spa *
- Tennis court *
- Weightlifting *
- Whirlpool *
Off-Site Attraction
- Nightlife
- Restaurants
* Fees may apply
Downtown meets beach town at Thompsons Playa del Carmen boutique hotel. At the center of it all on La Quinta Avenida and Calle 12, youll find a rooftop patio playground where an infinity pool surrounded by private cabanas, a pool bar and restaurants command
panoramic Caribbean views.
Property Information
Year Built: 2015
Last Renovation: 2015
Accessible rooms: 5
All rooms non-smoking: 119
Connecting rooms or suites: 20
Double bedrooms: 15
Floors: 3
Nonsmoking rooms: 119
Rooms with internet access: 119
Single-bedded accommodations: 104
Suites: 34
Total rooms: 119
Total rooms and suites: 119
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2635 reviews
-
Aug 27, 2026Relaxing Day
Excellent service from Karen ,Daniel , JC , Diego. I will always come back when in PDC . AMAZING FACILITIES, VERY CLEAN BATHROOMS.
-
Aug 22, 2026
NFL Athlete Yolo Elite
Ernesto I had the best time with him. He is very professional. When yiu visit hyatt ask for Ernesto at the pool.
-
Aug 19, 2026
Feeling awesome
This guy is amazing with a great energy! Francisco Connie and JC
-
Aug 19, 2026
Francisco!!
I had the best service in my Vida with Francisco in the bar - on the rooftop. Very kind very funny very friendly. I think he should be valued
-
Aug 12, 2026
We loved it!
Ernesto and Julio were so welcoming and accomadating for our whole experience…they made sure we had a great time and enjoyed ourselves and because of them, we thoroughly enjoyed it..beautiful atmosphere, food & fantastic margharitas!
Hotel Advisories
General Policy
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination Fee: US $34.80 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- AdvisoryA minimum mandatory hotel-imposed Destination Fee of $34.80 and an Environmental Fee of $1 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environment Fee: US $1.40 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Fee: US $34.80 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Adults only property
- Pet Policy : Pets Allowed: 40USD plus tax per night. Maximum 10 pounds such as Chihuahua, Yorkshire, Pomeranian, or Maltese. Pets are not allowed in the restaurants, bars, pools, or beaches.