Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- C GrilleBeachside authentic Mexican with a modern twist CGrill takes the Playa seaside experience to a whole new level. Partnering with the most responsible local farmers fisherman and suppliers Chef Pedro has created a fresh menu focused on wood oven fired favorites and regional specialties including a lamb tam
- CATCHWhether enjoying cocktails and sunsets on the rooftop terrace or unforgettable dinners in the open air dining room CATCH is the place to experience Playa del Carmen dining at its best. Boasting 360 degree views of the Riviera Maya from sea to citys edge CATCH is perched above Playas famous Quinta Avenida
- CincoFeaturing Playa del Carmens best views from sunrise to sunset Cinco offers a brunch all day restaurant on our rooftop deck and at our swim up bar poolside lounges and luxurious cabanas. Start your day with a casual breakfast of Chef Pedros signature chilaquiles and house made Mexican pastries. Enjoy a he
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Accessible facilities
- Air conditioning
- Babysitting,Offsite†
- Baggage hold
- Barber shop,Offsite†
- Beauty shop/salon,Offsite†
- Bell staff/porter
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Air conditioning
- Babysitting, Offsite†
- Baggage hold
- Barber shop, Offsite†
- Beauty shop/salon, Offsite†
- Bell staff/porter
- Breakfast served in restaurant†
- Buffet breakfast†
- Business center
- Catering services†
- Children's nursery, Offsite†
- Children's play area, Offsite
- Cocktail lounge†
- Coffee shop
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Dinner served in restaurant†
- Direct dial telephone
- Doctor on call, Offsite†
- Dry cleaning†
- Early check-in†
- Exercise gym, Offsite
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Golf, Offsite
- Hair dryer
- Hairdresser/barber, Offsite†
- Heated guest rooms
- High speed internet access for laptop in public areas
- Housekeeping - daily
- Individual Efolio available†
- Indoor parking, Offsite†
- Interior corridors
- Ironing board
- Jacuzzi
- Jogging track, Offsite
- Late check-out available†
- Laundry/Valet service†
- Lounges/bars
- Lunch served in restaurant†
- Massage services
- Meeting rooms
- Nightclub
- Non-smoking rooms available
- Off-Site parking, Offsite†
- Outdoor pool
- Parking, Offsite†
- Parking lot, Offsite†
- Pets allowed†
- Playground, Offsite
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Sauna, Offsite
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Automated External Defibrillator (AED) on-site
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted walkways
Multiple exits on each floor
Parking area attendants
Private security available
Property has elevators
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Secured floors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Solarium
- Spa, Offsite
- Storage space
- Street side parking, Offsite†
- Tennis court, Offsite
- Train access†
- Translation services, Offsite†
- Turndown service
- Valet cleaning†
- Valet same day dry cleaning†
- Wakeup service
- Water sports, Offsite
- Whirlpool, Offsite
- Wireless internet connection in public areas
- Business Center
- High Speed Internet Connection
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- On-Site Business Center
- Wireless Connectivity
- Wireless Internet Connection
† Fees may apply
- Cardiovascular exercise †
- Jacuzzi †
- Outdoor pool †
- Pool †
- Sports court onsite †
- Fishing †
- Gambling †
- Golf †
- Jogging trail †
- Playground †
- Sauna †
- Scuba diving †
- Snorkeling †
- Spa †
- Tennis court †
- Weightlifting †
- Whirlpool †
- Nightlife
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2337 reviews
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Dec 12, 2025Great hotel, staff and facilities.
My partner and I really enjoyed our stay here. We stayed at the Hyatt centric beach house because we preferred being next to the beach and it's a bit quieter than the downtown hotel. There was an issue with the hot water but the hotel offered options such as moving to the other downtown hotel and complimentary breakfast. The hotel is clean, rooms are huge and staff are lovely. Soraya was always super friendly and helpful. If you want a hotel centrally located in playa this is a great option.
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Dec 11, 2025One night stay
Front desk team was super helpful and welcoming! Stayed in a balcony room at the downtown location. The hotel is literally right in the middle of the action, for those looking to go to Coco Bongo, could not be more convenient. Can see the water from the outside of the hotel. Room was modern, clean, super comfy bed. MUSIC from the rooftop and nearby clubs was loud - boom, boom, boom, until early morning hours. Ear plugs were provided by the hotel. Stayed for one night as we were headed to another resort for a wedding. Did not use any of the hotel amenities outside of the room.
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Dec 05, 2025
Great staff, location VERY NOISY!
I'll start with the positive, the staff is legendary! Front Desk, bell men and all other staff were fantastic! Now, the location is good UNLESS you like to sleep. The noise from the clubs nearby is unbearable! Also, the laundry Detergent that they use on sheets and towels is way too strong. I would literally get sick in the middle of the night because the scent used on the sheets is way too strong. Has more of a perfume odor rather then a clean linen smell.
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Dec 05, 2025
Would recommend these properties 100%!
We loved everything about our trip! The rooms were clean and well appointed. They had a cool tropical vibe. We used the amenities at both properties. The staff was amazing! Everyone we came in contact with was helpful and friendly. The front desk staff offered great suggestions for restaurants and entertainment. If we needed anything in our room, they took care of it all with a smile. The servers were very attentive and accommodating. There were definitely a few standouts. We would love to thank Ernesto, Eddie and Javi for their outstanding service. They kept things upbeat and fun! We would definitely recommend these properties 100%! Thanks so much for everything!!
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Dec 05, 2025
Exceptional experience!!! Highly recommend!!
We had an amazing experience! The service with Eddie at the pool/beach bar and lounging area was exceptional! We will be back!!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination Fee: US $34.80 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- AdvisoryA minimum mandatory hotel-imposed Destination Fee of $34.80 and an Environmental Fee of $1 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environment Fee: US $1.40 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Fee: US $34.80 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Adults only property
- Pet Policy : Pets Allowed: 40USD plus tax per night. Maximum 10 pounds such as Chihuahua, Yorkshire, Pomeranian, or Maltese. Pets are not allowed in the restaurants, bars, pools, or beaches.