Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- C GrilleBeachside authentic Mexican with a modern twist CGrill takes the Playa seaside experience to a whole new level. Partnering with the most responsible local farmers fisherman and suppliers Chef Pedro has created a fresh menu focused on wood oven fired favorites and regional specialties including a lamb tam
- CATCHWhether enjoying cocktails and sunsets on the rooftop terrace or unforgettable dinners in the open air dining room CATCH is the place to experience Playa del Carmen dining at its best. Boasting 360 degree views of the Riviera Maya from sea to citys edge CATCH is perched above Playas famous Quinta Avenida
- CincoFeaturing Playa del Carmens best views from sunrise to sunset Cinco offers a brunch all day restaurant on our rooftop deck and at our swim up bar poolside lounges and luxurious cabanas. Start your day with a casual breakfast of Chef Pedros signature chilaquiles and house made Mexican pastries. Enjoy a he
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Accessible facilities
- Air conditioning
- Babysitting,Offsite†
- Baggage hold
- Barber shop,Offsite†
- Beauty shop/salon,Offsite†
- Bell staff/porter
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Air conditioning
- Babysitting, Offsite†
- Baggage hold
- Barber shop, Offsite†
- Beauty shop/salon, Offsite†
- Bell staff/porter
- Breakfast served in restaurant†
- Buffet breakfast†
- Business center
- Catering services†
- Children's nursery, Offsite†
- Children's play area, Offsite
- Cocktail lounge†
- Coffee shop
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Dinner served in restaurant†
- Direct dial telephone
- Doctor on call, Offsite†
- Dry cleaning†
- Early check-in†
- Exercise gym, Offsite
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Golf, Offsite
- Hair dryer
- Hairdresser/barber, Offsite†
- Heated guest rooms
- High speed internet access for laptop in public areas
- Housekeeping - daily
- Individual Efolio available†
- Indoor parking, Offsite†
- Interior corridors
- Ironing board
- Jacuzzi
- Jogging track, Offsite
- Late check-out available†
- Laundry/Valet service†
- Lounges/bars
- Lunch served in restaurant†
- Massage services
- Meeting rooms
- Nightclub
- Non-smoking rooms available
- Off-Site parking, Offsite†
- Outdoor pool
- Parking, Offsite†
- Parking lot, Offsite†
- Pets allowed†
- Playground, Offsite
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Sauna, Offsite
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Automated External Defibrillator (AED) on-site
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted walkways
Multiple exits on each floor
Parking area attendants
Private security available
Property has elevators
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Secured floors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Solarium
- Spa, Offsite
- Storage space
- Street side parking, Offsite†
- Tennis court, Offsite
- Train access†
- Translation services, Offsite†
- Turndown service
- Valet cleaning†
- Valet same day dry cleaning†
- Wakeup service
- Water sports, Offsite
- Whirlpool, Offsite
- Wireless internet connection in public areas
- Business Center
- High Speed Internet Connection
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- On-Site Business Center
- Wireless Connectivity
- Wireless Internet Connection
† Fees may apply
- Cardiovascular exercise †
- Jacuzzi †
- Outdoor pool †
- Pool †
- Sports court onsite †
- Fishing †
- Gambling †
- Golf †
- Jogging trail †
- Playground †
- Sauna †
- Scuba diving †
- Snorkeling †
- Spa †
- Tennis court †
- Weightlifting †
- Whirlpool †
- Nightlife
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2349 reviews
-
Dec 25, 2025A gem in the middle of the city.
Was glad to see the renovation bring the hotel back to where it was when I first came there. Highly recommended right in the middle of Playa del Carmen.
-
Dec 25, 2025
Travel
Soraya was one of the most helpful concierge/front desk woman I have ever encountered. Not only was she extremely kind but also very funny and always acadating
-
Dec 24, 2025Day at Hyatt Centro
Staff were great. Food was great, although drinks a little expensive. We had a cabana and our waiter Ernesto was attentive and fantastic! Biggest distraction was that the place is now kid friendly. Lots of kids splashing and making more noise than we wanted getting away for us as a couple. They could benefit from having an adults only area.
-
Dec 24, 2025
The Beach House is a Great Choice—For parents with older teens or young adults
My family has been been coming to Playa del carmen for about 7 years. The first 6 of those years were at the Grand Hyatt. This year, since the Grand Hyatt closed, we decided to try the Beach House. This is a true boutique hotel. There are 27 rooms. My wife and I have always booked a suite during our stays—kids and friends get their own rooms. The suite here was really nice. Large and we had a wrap around baclony with a hot tub—-really nice and as good as the Grand Hyatt. The staff is great and has been very accommodating. Soraya, Vince and Eddie all have been stand out staff. But if you are going to stay here there are some differences from the Grand Hyatt. This is a small hotel. It is also further south and in what I would call the more touristy part of Playa. It was a little more of an adjustment for my wife and i because the northern part of the city is a little more serene. There are no true beach options. While the hotel is on the beach there are no chairs, lounges or cabanas on the beach. There are those amenities by the pool over looking the beach which was fine with us. There is also just one small restaurant. It does not have a ton of options, but the food is good and fresh. The bar is actually really solid but closes at sun down. There is no real concierge either. The bottom line is my family has chosen Playa as our destination of choice for the Xmas holiday. We really do love it here. It is far from a perfect location and the hotel is not the 4 Seasons or like other fine resorts (neither was the Grand Hyatt). But if you like the vibe of walking around a fun place—-eating different foods—-having a solid time with your kids—-Playa is a really solid choice and obviously has been our since our kids were in their teens. One last thing we had heard there is a lot of noise at this hotel from the bars around 5th Ave. We have not experienced loud noise other than breaking waves. It might be a function of our room or just that the beach house is far enough away from 5th Ave where you don’t get the noise.
-
Dec 23, 2025
Tequila tasting at Hyatt Centric
The tequila tasting experience with Carlos was amazing. He’s very knowledgeable and fun, we had a great experience. And the best part was all the different tequilas we got to taste.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination Fee: US $34.80 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- AdvisoryA minimum mandatory hotel-imposed Destination Fee of $34.80 and an Environmental Fee of $1 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environment Fee: US $1.40 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Fee: US $34.80 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Adults only property
- Pet Policy : Pets Allowed: 40USD plus tax per night. Maximum 10 pounds such as Chihuahua, Yorkshire, Pomeranian, or Maltese. Pets are not allowed in the restaurants, bars, pools, or beaches.