Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- C GrilleBeachside authentic Mexican with a modern twist CGrill takes the Playa seaside experience to a whole new level. Partnering with the most responsible local farmers fisherman and suppliers Chef Pedro has created a fresh menu focused on wood oven fired favorites and regional specialties including a lamb tam
- CATCHWhether enjoying cocktails and sunsets on the rooftop terrace or unforgettable dinners in the open air dining room CATCH is the place to experience Playa del Carmen dining at its best. Boasting 360 degree views of the Riviera Maya from sea to citys edge CATCH is perched above Playas famous Quinta Avenida
- CincoFeaturing Playa del Carmens best views from sunrise to sunset Cinco offers a brunch all day restaurant on our rooftop deck and at our swim up bar poolside lounges and luxurious cabanas. Start your day with a casual breakfast of Chef Pedros signature chilaquiles and house made Mexican pastries. Enjoy a he
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Accessible facilities
- Air conditioning
- Babysitting,Offsite†
- Baggage hold
- Barber shop,Offsite†
- Beauty shop/salon,Offsite†
- Bell staff/porter
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Air conditioning
- Babysitting, Offsite†
- Baggage hold
- Barber shop, Offsite†
- Beauty shop/salon, Offsite†
- Bell staff/porter
- Breakfast served in restaurant†
- Buffet breakfast†
- Business center
- Catering services†
- Children's nursery, Offsite†
- Children's play area, Offsite
- Cocktail lounge†
- Coffee shop
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Dinner served in restaurant†
- Direct dial telephone
- Doctor on call, Offsite†
- Dry cleaning†
- Early check-in†
- Exercise gym, Offsite
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Golf, Offsite
- Hair dryer
- Hairdresser/barber, Offsite†
- Heated guest rooms
- High speed internet access for laptop in public areas
- Housekeeping - daily
- Individual Efolio available†
- Indoor parking, Offsite†
- Interior corridors
- Ironing board
- Jacuzzi
- Jogging track, Offsite
- Late check-out available†
- Laundry/Valet service†
- Lounges/bars
- Lunch served in restaurant†
- Massage services
- Meeting rooms
- Nightclub
- Non-smoking rooms available
- Off-Site parking, Offsite†
- Outdoor pool
- Parking, Offsite†
- Parking lot, Offsite†
- Pets allowed†
- Playground, Offsite
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Sauna, Offsite
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Automated External Defibrillator (AED) on-site
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted walkways
Multiple exits on each floor
Parking area attendants
Private security available
Property has elevators
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Secured floors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Solarium
- Spa, Offsite
- Storage space
- Street side parking, Offsite†
- Tennis court, Offsite
- Train access†
- Translation services, Offsite†
- Turndown service
- Valet cleaning†
- Valet same day dry cleaning†
- Wakeup service
- Water sports, Offsite
- Whirlpool, Offsite
- Wireless internet connection in public areas
- Business Center
- High Speed Internet Connection
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- On-Site Business Center
- Wireless Connectivity
- Wireless Internet Connection
† Fees may apply
- Cardiovascular exercise †
- Jacuzzi †
- Outdoor pool †
- Pool †
- Sports court onsite †
- Fishing †
- Gambling †
- Golf †
- Jogging trail †
- Playground †
- Sauna †
- Scuba diving †
- Snorkeling †
- Spa †
- Tennis court †
- Weightlifting †
- Whirlpool †
- Nightlife
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2395 reviews
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Feb 13, 2026Customer service
Wow beautiful hotel. Amazing location and the service was perfect. Especially from Soraya at the desk, she went above and beyond to help me. Thank you much ✨
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Feb 09, 2026
A family wedding weekend
We spent a long weekend at the resort. The resort is lovely as are all of the people who work there. Soraya, the desk agent, was wonderful at check-in and gave us helpful tips on local places to go. Angel, Joel and Yaz in the pool and restaurant area were attentive, friendly and the food is delicious! The resort is on the beach and has different types of seating for sun and shade. The pool is very small and more of a lap pool. The rooms are gorgeous and bottled water is supplied every day. We all had balconies that look out on the golf and over the resort pool and cabana area. The resort is only a block from 5th Avenue which is the main restaurant and shopping street and about a 5 minute walk from the sister Hyatt Centric site. The sister site has a nicer pool area but is not on the beach. If you have anyone in your party who is handicapped this property is challenging as at peak times of the day the street is blocked off and vans/taxis cannot get down to the door. We did rent scooters for two of our party and they have a ramp with access to the street but you do have to walk up hill 2 blocks to get to transportation. They are short blocks but still challenging for those with mobility issues. The wedding included a welcome party on the roof of the sister site which was fantastic. Great food and drinks and a beautiful view of the Gulf. The rooms at the sister site are very similar so if you want to save money stay there. You still have access to the beach at this site.
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Feb 07, 2026
Room service was amazing
Fabian Hernandez our housekeeper was amazing, place was clean, right in the middle of everything, a party town. Loved the sunrise in the mornings l, so I recommend a room facing the ocean.
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Feb 04, 2026
Hotel is certainly in the center of things
Overall it is a very good hotel. I was glad that we did not get a room facing 5th Ave. Those rooms had to be very noisy. The noisy part is not all the hotels fault just a problem with 5th ave. Again Francesco at the roof top bar was wonderful.
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Feb 03, 2026
Good energy and great time at Beach house
Beautiful property and staff especially Soraya at the front desk -the town is safe -many great restaurants and trip to Tulum was a nice experience. Thank you Soraya again for accommodating our special request! Truly a great face for Hyatt.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination Fee: US $34.80 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- AdvisoryA minimum mandatory hotel-imposed Destination Fee of $34.80 and an Environmental Fee of $1 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environment Fee: US $1.40 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Fee: US $34.80 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Adults only property
- Pet Policy : Pets Allowed: 40USD plus tax per night. Maximum 10 pounds such as Chihuahua, Yorkshire, Pomeranian, or Maltese. Pets are not allowed in the restaurants, bars, pools, or beaches.