Resort Details
- In-Yo CafeThis intimate relaxing and open-air restaurant serves daily breakfast featuring an Ohana / Family style breakfast and a full made-to-order menu.
- Waiolu Ocean CuisineProviding panoramic ocean and Honolulu skyline views overlooking the treetops of Fort Derussy Park. Waiolu is the perfect setting for an unforgettable dining experience.
- 24-hour front desk†
- 24-hour security†
- Accessible facilities†
- Accessible rooms†
- Air conditioning†
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Catering services†
- Child programs†
- 24-hour front desk†
- 24-hour security†
- Accessible baths
Adapted room doors
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Closed caption TV
Emergency cord/button system in bedroom
Emergency procedures for people with disabilities
Grab bars in bathroom
Light switches in guest rooms for wheelchair user's height
Public areas wheelchair accessible
Raised toilet seat with grab bars
Service dogs allowed
Subtitles/closed captions available on TV
Vibrating pillows available
Wheelchair accessible elevators
Wide entrance
Wide restaurant entrance† - Accessible rooms†
- Air conditioning†
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Catering services†
- Child programs†
- Children welcome†
- Complimentary coffee in lobby
- Concierge desk†
- Conference facilities†
- Continental breakfast†
- Dry cleaning†
- Elevators†
- Free high speed internet connection
- Full american breakfast†
- Full service housekeeping†
- Gift/News stand†
- Golf, Offsite
- Grocery shopping service available†
- High speed internet access for laptop in public areas
- Hotspots
- Housekeeping - daily†
- Indoor parking†
- Interior corridors†
- Jogging track, Offsite
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available†
- On-Site parking†
- Outdoor pool
- Parking†
- Parking fee managed by hotel†
- Pets allowed†
- Pool
- Public address system†
- Restaurant†
- Room service†
- Room service - limited hours†
- Safe deposit box†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Automated External Defibrillator (AED) on-site
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers in hallways
First aid available
Guest room doors self-closing
Hard wired smoke detectors
Lighted walkways
Multiple exits on each floor
Parking area attendants
Patrolled parking area
Public address system
Room windows open
Secured floors
Security
Security 24 hours/day
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarm smoke detectors in guest rooms
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs† - Spa
- Technical concierge†
- Tennis court, Offsite
- Transportation services - local area†
- Turndown service†
- Valet parking†
- Wakeup service†
- Wireless internet connection in public areas
- Business Center†
- Meeting Facilities†
- On-Site Business Center†
† Fees may apply
- Outdoor pool †
- Pool †
- Spa †
- Golf †
- Jogging trail †
- Polo †
- Snorkeling †
- Tennis court †
- Pearl Harbor National Memorial
- Bishop Museum
- Polynesia Cultural Center
- Diamond Head State Monument
- Kualoa Ranch
- Hoomaluhia Botanical Gardens
- Sunset Beach / North Shore
- Honolulu Zoo
- Dole Plantation
- Hanauma Bay
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4192 reviews
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Aug 14, 2025Great stay. Great staff. Highly recommend.
We stayed for 3 nights at the beginning of August and had a great experience. The staff here is the star of the show. The location and proximity to the beach, yet slightly removed from the chaotic part of Waikiki make it even better. Valet knew us by name, knew we had a habit of being picked up by our local friend, and were just generally warm and helpful. Ms. Saori at the front desk is a sweetheart who genuinely wants to make sure you have a smooth stay. Yes, they're currently undergoing a renovation but we felt our stay was not very impacted. The hotel contacted us months in advance to reassure us they would make our upcoming stay as comfortable as possible, took down our requests, and everything was prepped and ready when we arrived nearly nearly 2 hours before check in time. They had even upgraded us unprompted. We couldn't hear any hammering, drilling, etc. during our stay. There are renderings around the property that show what it will look like once renovations are complete and it looks amazing! Our toddler's crib and a diaper genie were set up when we arrived at the room and there was even a stuffed sting ray for her. Having a washer/dryer and a fridge in the unit was a huge plus with a toddler. We are already looking forward to another stay next summer when we return to Honolulu.
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Aug 12, 2025
Best Experience Yet!
We’re writing this review because a disappointing experience at another Amex FHR property made us truly appreciate our stay at Ka La‘i. From start to finish, every single staff member was exceptionally gracious and accommodating. They went above and beyond to care for my kids and mother-in-law as if they were part of their own family. This level of warmth and hospitality made all the difference in our trip. We’re already planning another visit to Hawaii in 2026 and can’t wait to stay here again. Thank you, Ka La‘i, for making our experience unforgettable!
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Jul 25, 2025
Mr Hiroshi definitely makes Ka Lai shine an stand out in Honolulu!
We stayed at Ka Laʻi for 10 days, and the highlight of our entire experience was the exceptional service provided by Mr. Hiroshi at the front desk. From the very beginning—when I called ahead to confirm our midnight arrival—Mr. Hiroshi’s thoughtful and detailed responses immediately put me at ease. He anticipated our needs in every possible way, ensuring our stay was comfortable and smooth. Upon arrival, we were placed in a quiet corner suite, perfectly suited for our family’s early routine—we wake around 5am and go to bed by 7pm, so avoiding the evening noise was essential. Mr. Hiroshi even arranged sandwiches for both me and my husband, including a specially prepared one for our 6-year-old daughter, along with a bottle of sparkling wine. Pre-cooled waters in the fridge added another touch of care. He truly made us feel at home. Throughout our stay, Mr. Hiroshi continued to go above and beyond—recommending wonderful beaches and family-friendly swimming spots, like Ala Moana Beach Park, where we were lucky enough to spot a seal! Each recommendation felt personal, like a local sharing his own family favorites. Knowing we had a late-night flight, Mr. Hiroshi went the extra mile to secure a late checkout in the same room—an absolute blessing when traveling with a young child. His kindness, attention to detail, and warm hospitality elevated our entire experience. While it’s true that some aspects of the hotel, such as furniture, could use updating—and although we encountered one restaurant staff member, Miss Lani, whose negative attitude disappointed us and who showed her poker face to me and my 6-year-old —Mr. Hiroshi’s professionalism and genuine care more than made up for it. He is the reason Ka Laʻi stands out. I wholeheartedly recommend Ka Laʻi to anyone visiting Honolulu—especially because of Mr. Hiroshi. He is the heart and soul of this property, and we are deeply grateful for all he did to make our stay unforgettable.
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Jul 13, 2025This is for BUSINESS ONLY! NOT VACATION STAY!
Staff? Amazing. Room? Very nice. Why the 1 star?? If you come to Oahu, on vacation, why wouldn’t you stay at a relaxing oasis like the Ritz Turtle Bay or even the Ko Olina Marriott. This is a great hotel if you are on strictly business or if you are in NYC. Don’t bring your kids here… they will be bored. When paying top dollar on vacation, I just expected a RESORT feel on an island.
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Jul 13, 2025
So deserving of their Forbes 5 star rating and only a block from the beach - stay nowhere else!!!
From the time I first booked and communicated with the staff I know I would have an amazing stay but not until my arrival and the 3 subsequent days being there did I truly know what a special hotel this was and it’s people set it apart - kudos to all the team we interacted with - mahalo, and also to the leadership team that provided the training and support that has enabled the team to care so much of the guest experience. First, the hotel is under renovation - and to those reading means little to nothing of the experience, the areas undergoing work our artfully covered and without signage apologizing for the work I would have no idea it’s going on - bravo for the lack of disruption to guests and while the property is already amazing I can’t wait to go back to experience the enhancements. The gentlemen at check in was more than welcoming and went through my Amex FHR benefits for my two rooms (and I feel that I received true value here as opposed to other hotels) and also bell and valet were engaging and I felt my business was truly appreciated. The team at the restaurant and bar was always lovely whether it was breakfast or an amazing mai tai at the bar - thank you! The amenities for local chocolate, to cookies and prosecco on top of complimentary bottled water and our wonderful room upgrade made for a truly memorable stay. I feel terrible but the gentleman working the pool this past Wednesday to Friday was truly remarkable. He took his job so seriously and wanted everyone to have an exceptional time. He embodied true hospitality from setting up pool chairs, to taking orders, to running drinks to you in the pool and greeting every guest that arrived - someone I would definitely love to have the privilege to work with and it seemed like he did all this while training another team member. His aloha spirit will always be remembered, truly appreciated. Lastly, my 1:30 flight was delayed until 11:30pm and they gave me a 9:00pm check out complimentary, I would never expect this but completely wrapped up what I would easily say is my best hotel experience ever. While I don’t hold Hilton in very high regard, this hotel should be a training ground for how all the properties operate and should be rewarded for changing my mind and referrals to others of how I consider the brand. Mahalo team!!
- AdvisoryA minimum mandatory hotel-imposed resort fee of $40.00 plus tax, per room, per night, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel has a Overnight valet parking fee of $40 per vehicle, per night that will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
- Pet Policy : Pets Allowed