The Trump Ocean Club Panama

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2784 reviews

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  Not The Quality Expected

  The hotel needs some work. We are Marriott Titanium Elite rewards members and we really expected more from the next level JWMarriott and we have stayed at many if the Marriott Brand upscale hotels. Check in was long and difficult. There was only one person helping and there was a line. My husband asked another staff person he saw talking with another staff person and he said oh I can check you in. The first room we had really had a string chemical smell like they were masking something. Later I realized it was the smell of dog as the hotel is pet friendly. I have allergies and that room aggravated them. We moved the next day to a new room and when we came back after a day out about 5 the room had still not been cleaned. My husband went to the front desk and a person was sent and we at that point just needed towels. He brought us two hand dowels and when we asked for the full three piece towel set he came back soaps. I realize he did not understand buy why should it have taken 3 tries to just get towels. The folks working in the lounge for reward members were nice and the food was decent except for the undercooked scrambled eggs. The Christmas decorations were nice Overall the hotel is aging and needs a computer

  Jan 12, 2026
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  Paradise in Panama at the JW

  My wife and I had a wonderful stay at the JW Panama. The wonderful pool staff who are very helpful with food and seating options. The suite was amazing huge and the shower was spa amazing. The buffet was amazing and the staff were professional and welcoming to accommodate from Omelettes to a nice cup of coffee. Check in was very seemless and a delight. This is a well run JW Marriott. The massage and spa area is a must to go visit. The balcony was my sanctuary every night. JW is walking distance from the mall and other great restaurants. You have found your place for a nice retreat. Can't wait to come back.

  Jan 07, 2026
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  Mr. Anel ⭐️⭐️⭐️⭐️⭐️ customer service🎉

  I’m a Titanium Bonvoy member. The overall hotel experience was great. The rooms are very clean and modern and housekeeping is great. The NYE event at MASI restaurant was fantastic. Mr. Anel in the executive lounge made the entire experience during our stay at the JW Panama exceptional for my family and I. His attentive and very professional service made every day’s breakfast service experience exceptional. The only suggestion for the hotel is to make the beautiful infinity pools overlooking the ocean on the 13th floor heated please. However overall I recommend the JW Panama hotel and strongly recommend adding the executive lounge package for your next trip to Panama.

  Jan 07, 2026
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  Wonderful Hotel

  We stayed at the JW Marriott for our first-ever trip to Panama. The hotel is a clean, modern facility with a terrific bilingual, friendly staff. We received an upgrade to a suite from Marriott Bonvoy elite status - the suite was newly renovated with a partial view of the ocean. Very roomy and provided a great, comfortable base for our visit. The elite breakfast in the club lounge was a nice benefit and the staff there was equally terrific. Great pool area (infinity pool!) with amazing views of the ocean and city skyline.

  Jan 05, 2026
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  Exceptional Service and a Truly Memorable Stay at JW Marriott Panama

  Our stay at JW Marriott Panama was excellent from start to finish. The level of service truly stood out, especially in the Executive Lounge, where Anel, Maxine, and Diana went above and beyond to make us feel welcomed and well cared for. Their attention to detail, warmth, and professionalism made each visit a highlight of our stay. Housekeeping was outstanding. Our room was always spotless and thoughtfully refreshed. Guest Services also deserves praise for ensuring everything ran smoothly. When our room wasn’t ready upon arrival, the team handled it seamlessly by providing a temporary room until our assigned room became available. The transition was easy and stress-free, which we really appreciated. Every interaction reflected genuine care and hospitality, and it’s clear this team takes pride in delivering a top-tier guest experience. I highly recommend the JW Marriott Panama to anyone looking for comfort, exceptional service, and a truly memorable stay.

  Dec 31, 2025