Location
Universal Orlando Resort On-SiteProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- No Show Penalty: 1 Night Applies: Sunday - Saturday 20Feb15 - 31Dec50
Customer Ratings & Reviews
TripAdvisor Traveler Rating
24718 reviews-
Great
Had an amazing stay at cabana bay, we went in September so unfortunately had a hurricane and rain daily but still had a fantastic holiday, cabana bay in universal very close to volcano bay and universal parks, hotel clean food in the diner was good and the pool was nice and warm. A little further out from Disney but Uber or Lyft available.
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Great Value!
Fantastic hotel, great value, friendly helpful staff and just an exciting and vibrant place to be. I would definitely recommend for families as the options for kids are fantastic. Lots to do, simple food options, nice atmosphere and even a visit from the minions.
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Hotel needs a facelift
Cabana bay is a nice place to stay on the grounds of Universal. The rooms are comfortable, big and clean. The hotel has an interesting retro vibe. However, the hotel is in desperate need of updating. The carpets are worn. The general areas all have wear . The shower in our room had a broken handle, the shower door wouldnt close all of the way. The furniture was all scratched. Checkin line was over 30 minutes For a few more dollars, stay at Sapphire falls ,which is in much better condition.
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Don't expect your room to be cleaned
The hotel style I love. The drinks are very expensive, food slightly better value but still pricey for cheap quality. The house keeping is allegedly every other day which I think is unacceptable for a hotel at this price point. Even the Rosen Inns at $60/night manage daily cleans. But whats worse, we checked in on Wednesday and its now Saturday. Not a single room clean yet. Totally unacceptable. I've complained already and STILL nothing. Very poor for what they charge.
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Disgusting
Avoid this place at all cost. We have been here a few times before this trip and the hotel was convenient and ok. On this trip it’s an absolute hell hole. They have changed the room cleaning policy to every other day. This does not happen. I have contacted reception and spoke with a manager and still our room hasn’t been cleaned, beds, towels, bins. This place doesn’t care about us customers. Please avoid as you will be very disappointed