Guests of Universal's Loews Sapphire Falls Resort Enjoy:
Early Park Admission to The Wizarding World of Harry Potter™, one hour before the theme park opens (purchase of a valid theme park admission required)
Complimentary Shuttle Buses, Water Taxis, to and from both theme parks and CityWalk®, plus guided walking paths to make getting around the resort fast and easy so you can make the most of your time
Resort-wide charging privileges with your room key card
Complimentary delivery of merchandise purchased throughout the resort to your hotel
Complimentary Scheduled Transportation to nearby SeaWorld®, and AquaticaTM
Golf Universal Orlando® program, providing preferred tee times and complimentary transportation to select area golf courses
Resort Details
- Amatista Cookhouse
A full-service, 3-meal restaurant that offers scenic water views
- Drhum Club Katine
Pool bar and grille that offers fresh seafood and tropical drinks
- New Dutch Trading Co.™
Caribbean-style marketplace with a variety of grab-and-go options
- Strong Water Tavern
Features a variety of rums, a ceviche bar and a patio overlooking the lagoon
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Car Rental Services†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Car Rental Services†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Game room†
- Laundry/Valet service†
- Parking†
- Pool
- Smoke-free property
- Valet parking†
- Wireless internet connection in public areas
† Fees may apply
- Fitness center on-site
- Hot tub
- Pool
16,000 sq. ft. resort-style pool with sand beach, waterslide, and interactive children's play area
- Golf †
- Universal Studios Florida®
- Universal’s CityWalk®
- Universal’s Islands of Adventure®
- Wet ‘n Wild
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6928 reviews
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Apr 22, 2025Even the least expensive universal resort is better
Worst hotel of the Universal Resorts we have stayed at and we have stayed at all of them, including the 3 new ones. Room was dark and dismal, bed creaked when sat on, electrical unit outside of small window, far from everything, had to take 2 different elevators to get to the boat dock. The Mgmt didnt care about our concern when they messaged to check on how our visit was going. We had booked the room on their website with our season passholder rate for our 30th Anniversary, only thing I asked for was a higher room close to an elevator, we didn't even get 1 of the 2. Don't ever stay in room 2272, though it might be the least used room in the hotel and it is very quiet because no one wants to be in that area of the hotel so I guess it has some pros. Customer service is non existent in this hotel, so surprising for a Loews property. This trip we stayed at 4 different properties and 3 were top notch like always!
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Apr 21, 2025
I don't recommend
the service at this hotel was horrible. the front desk text program doesn't work. i would call my car and it would never be there when i got down to the front. they barely cleaned our room if AT ALL each day. they left one of our kids bed stripped with no sheets and we found this out at midnight when we got back to the hotel. they left bowls of half eaten cereal in the room like it's not garbage. we went days without soap in the shower even after specifically asking for it. they sold us tickets to a broken EPIC park. I don't recommend this place to anyone. Also, i almost forgot to add that there was a huge panel on the wall that was broken and our kids could go into the wall which led to a utility closet and the lights in that room didn't work. if customer service actually reads this, i have pictures and i have sent them to the front desk as well.
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Apr 20, 2025Solid Choice for a Universal Hotel
My wife and I, and our two boys (8 and 11) stayed here for two nights in late February and overall, really enjoyed it. We stayed in a standard two queen room which was fine. Here’s a couple pros and cons of the resort I made note of: Pros: -Elevators were super fast, never had to wait more than a few seconds. -Pool was very large, clean and the slide was good. Our kids loved the pool. -February is considered low season so the Cabana rental was only $100 for the day compared to $300. It’s a fantastic value if it’s a warm day because you get it from 10am - 10pm. We were there for Super Bowl Sunday and this worked out amazing. The Cabana comes with 20 cans of pop (you can swap out ones you don’t like for ones you do) and a large fruit platter. -All the hotel staff were so nice. It really stood out. Cons -There was no microwave in the room which I found disappointing. Maybe a different room type may have one but our standard room did not. -The in-room fridge was very very small and wouldn’t fit much. In contrast, we stayed in a family room at Cabana Bay and the fridge there was huge. It fit a full size pizza box no problem for reference. -There was only one garbage in our whole room and it was in the bathroom. Like any hotel stay, we found good and bad but overall it went really well and we enjoyed our stay. We would recommend this hotel!
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Mar 28, 2025Amazing Staff!!
Excellent service from front desk Valerie. She made sure that we’re satisfied with our room , gave us the pool view room and that so spacious for the 3 of us . This is our 3x stay and we’re already planning our future stay again and again . The lobby is clean and all the staff loves to greet everyone with smile and always try to give a hand for anything . Also they offers the water taxi , theme parks etc. Very convenient and comfortable stay !
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Mar 23, 2025
Beautiful Resort, Great Staff
I went up for a short trip to Universal for Mardi Gras. I stayed at the beautiful Sapphire Falls Resort for 3 nights. I was welcomed on arrival by two lovely young ladies at the desk named Star and Noel. They were so nice and welcoming. They made sure I had all information I needed to have a wonderful time during my stay. Sapphire Falls is a beautiful Resort with the kindest Staff. You receive a text after checking in welcoming you. This opens a link of communication between you and the staff. They will check in to see how your stay is going . This is also a way for you to ask for any additional things you might need during your stay. The rooms are spotless and you have all the needed toiletries provided in your bathroom to make sure your stay is complete. If you need any additional items a simple text to the staff and you will have what you need. The bed and pillows are comfortable. The linens and towels are nice and soft. There are plenty of onsite food choices. I had a meal at the Amistista Cookhouse restaurant and it was wonderful. The food and service were fantastic. There is a nice large pool with slide. A workout room and all the needed amenities to make your stay a great one. I can’t say enough good things about this resort. I have stayed here many times and I have never been disappointed. Thank you to all the staff for another great stay at the beautiful Sapphire Falls Resort. I will be back.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Self-parking fee: $36 (plus tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Valet Parking fee: $45 (plus tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.Parking Fee:
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out.
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out should a guest choose to valet.
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Pet Policy : Pets Allowed:
Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in. A maximum of $150 will be charged for stays of three nights or more.
(Policies, benefits and pricing are subject to change)
*Guests can arrange to bring pets by contacting the Preferred Desk. The Preferred Desk can be reached by calling 407-503-9280.
- No Show Policy
- No Show Penalty:1 NightApplies: Sunday - Saturday 14Jul16 - 31Dec50