Guests of Universal's Loews Sapphire Falls Resort Enjoy:
Early Park Admission to The Wizarding World of Harry Potter™, one hour before the theme park opens (purchase of a valid theme park admission required)
Complimentary Shuttle Buses, Water Taxis, to and from both theme parks and CityWalk®, plus guided walking paths to make getting around the resort fast and easy so you can make the most of your time
Resort-wide charging privileges with your room key card
Complimentary delivery of merchandise purchased throughout the resort to your hotel
Complimentary Scheduled Transportation to nearby SeaWorld®, and AquaticaTM
Golf Universal Orlando® program, providing preferred tee times and complimentary transportation to select area golf courses
Resort Details
- Amatista Cookhouse
A full-service, 3-meal restaurant that offers scenic water views
- Drhum Club Katine
Pool bar and grille that offers fresh seafood and tropical drinks
- New Dutch Trading Co.™
Caribbean-style marketplace with a variety of grab-and-go options
- Strong Water Tavern
Features a variety of rums, a ceviche bar and a patio overlooking the lagoon
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Car Rental Services†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Car Rental Services†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Game room†
- Laundry/Valet service†
- Parking†
- Pool
- Smoke-free property
- Valet parking†
- Wireless internet connection in public areas
† Fees may apply
- Fitness center on-site
- Hot tub
- Pool
16,000 sq. ft. resort-style pool with sand beach, waterslide, and interactive children's play area
- Golf †
- Universal Studios Florida®
- Universal’s CityWalk®
- Universal’s Islands of Adventure®
- Wet ‘n Wild
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6943 reviews
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Jul 04, 2025It's fine for what it is.
Spent a week here. Plus points, staff, shuttle boat to City Walk, large pool, daily room cleaning. Negative points, pool loungers are the most uncomfortable ever. Rooms have little storage. Grab and go shop is expensive and poor quality. Not sure where they get their coffee, but it is unpleasant. The Hotel Bar is small, not sure it's even a bar, more of a shelf, limited seating. Parking seems very expensive, for a resort hotel. There are no laundry facilities like in other resort hotels. Tips.. There is a Starbucks next door. There is an amazing top floor bar at the hotel next door, like a proper grown ups bar. Use an Uber if there is heavy rain , as the water taxi isn't waterproof. Epic is 20 mins bus ride away. The first bus was full 15 minutes before departure, leaving kids crying on the sidewalk.
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Jun 26, 2025
Mixed feelings
I have mixed feelings on this hotel. We visited with a very large group. Pros-Staff members were all friendly. Great pool area. Shuttle boat to universal was a huge plus. Clean room. Cons- looking a little run down, scuff on walls. 1st floor smells TERRIBLE like pet dander. Dog barking loudly. Our room on the back on the 4th floor had VERY loud street noise.
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Jun 22, 2025Best Birthday Ever!
This is my 1st stay at SF but not a Loews Resort (I normally stay at RPR) since I'm an AP holder at USO. This resort was simply amazing! I chose here b/c I've always wanted to stay here and I simply adore the water taxi's and it was my birthday. The front desk ladies Gaby and Ella were great! When Gaby saw that it was my birthday she had a surprise for me in the room when I left for the parks and came back. She made sure I knew everything about the resort (park hours, resort restaurants, etc). Ella was super nice upon my check out and made sure I had transportation to the airport and supplied with bottle water. Even the servers/bartenders at Amista's were great! Jay (bartender) and Victor (server) took really good care of me and the food and drinks were the best. I can't say enough about this resort but I also know I can't wait to do it again next year.
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Jun 18, 2025
Lovely Pool and Breakfast
Used the pool here a few times. Lovely experience. Shout out to Jerry -pool server. He is such a ‘people person’ so hard working, always there and always checking on us, so professional , friendly and can’t do enough for you. Boats to Universal and Islands of Adventure are brilliant. Amatista breakfast is really nice.
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Jun 10, 2025
Dreams do come true
This hotel is by fair the best hotel we have ever stayed in, it is absolutely amazing We are still blown away from staying in this wonderful hotel it is just incredible. We had an absolute wonderful time, and the duty of care shown to myself in my own personal hour of need was absolutely incredible. Massive shout out to Chris and Thiago and the lady that checked us in unfortunately didn’t get her name she was really nice trying to get a booking sorted. Hopefully they will be recognised for their excellent guest service. I work in customer service for over 25 years and have been asked numerous of times in my job to train in customer service to new employees and the way the staff represent you’re company, hotel, Universal etc., is the way it should be in every industry dealing with the public guests passengers. We can’t wait to book with you again very soon and hopefully we can book if the price fits our family budget requirements. We booked with a travel agent because of the price. Hotel tips Never walk back at night to the hotel always use the boat taxi because the walk back takes much longer. Food at the pool bar is incredible especially the Nachos The only disappointment was Epic Universe to be honest because of the closure of numerous parts of the ground due to it been a preview, it was unfortunately really disappointing because it was only day pass we had purchased and all was offered was a discount on our next purchase seems a little limited given the price we paid for 3 adults tickets. Totally understand with problems these things happen but the fact we had purchased the Mario watch for interactive games was a total waste because it was closed for a time period and would have loved to go back. Was the same with Donkey Kong, Harry Potter and the Dark Universe that was a massive disappointment.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Self-parking fee: $36 (plus tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Valet Parking fee: $45 (plus tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.Parking Fee:
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out.
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out should a guest choose to valet.
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Pet Policy : Pets Allowed:
Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in. A maximum of $150 will be charged for stays of three nights or more.
(Policies, benefits and pricing are subject to change)
*Guests can arrange to bring pets by contacting the Preferred Desk. The Preferred Desk can be reached by calling 407-503-9280.
- No Show Policy
- No Show Penalty:1 NightApplies: Sunday - Saturday 14Jul16 - 31Dec50