Guests of Universal's Loews Sapphire Falls Resort Enjoy:
Early Park Admission to The Wizarding World of Harry Potter™, one hour before the theme park opens (purchase of a valid theme park admission required)
Complimentary Shuttle Buses, Water Taxis, to and from both theme parks and CityWalk®, plus guided walking paths to make getting around the resort fast and easy so you can make the most of your time
Resort-wide charging privileges with your room key card
Complimentary delivery of merchandise purchased throughout the resort to your hotel
Complimentary Scheduled Transportation to nearby SeaWorld®, and AquaticaTM
Golf Universal Orlando® program, providing preferred tee times and complimentary transportation to select area golf courses
Resort Details
- Amatista Cookhouse
A full-service, 3-meal restaurant that offers scenic water views
- Drhum Club Katine
Pool bar and grille that offers fresh seafood and tropical drinks
- New Dutch Trading Co.™
Caribbean-style marketplace with a variety of grab-and-go options
- Strong Water Tavern
Features a variety of rums, a ceviche bar and a patio overlooking the lagoon
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Car Rental Services†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Car Rental Services†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Game room†
- Laundry/Valet service†
- Parking†
- Pool
- Smoke-free property
- Valet parking†
- Wireless internet connection in public areas
† Fees may apply
- Fitness center on-site
- Hot tub
- Pool
16,000 sq. ft. resort-style pool with sand beach, waterslide, and interactive children's play area
- Golf †
- Universal Studios Florida®
- Universal’s CityWalk®
- Universal’s Islands of Adventure®
- Wet ‘n Wild
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6913 reviews
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Jan 19, 2025Excellent Hotel
This is our first time ever to Universal and to a Universal Hotel (we are Disney people) so we did not know what to expect. Valet parking was easy. Check in was a little slow, not bad at all and we reserved the kids suite with an extra rollaway bed that was already in the room…..perfect! We were apparently upgraded to a pool view which was a bonus. The kids loved having their own room with a tv, table, chairs, and plenty of storage. The hotel is beautiful and the pool is awesome, they said it’s heated but during the Fl cold front, it was just to cold and not many people hanging outside. I’m sure the summertime, it’s packed there. Plenty of food and beverage choice, the Tavern does serve strong drinks, but is packed in the evening. The boats run every 15 minutes, but walking directly to the park using their tropical paths takes 20 minutes so we did both, got some extra steps in. Everyone is very nice at the hotel, we just wished we could have stayed longer to enjoy the parks more. We will stay here again!
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Jan 18, 2025
Excellent stay
Perfect location to visit Universal. One of the best check in experiences from Austin. The hotel is spotless , each member of staff we interacted with were really friendly and made us feel really valued as guests . Check out experience continued this theme . When returning to Universal , I would return to the Saphire Falls hotel without hesitation. Pool bar, Amatista breakfast buffet and Strong Water Tavern all offer great service and excellent quality food . Highly recommend this hotel and cannot wait to return . Boat service to City Walk was extremely convenient and well run.
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Jan 12, 2025
Gorgeous hotel with great staff
Just completed my third stay at this hotel- I really like it as a mid-level priced option at Universal. The hotel is so pretty and the team members have always been sweet and kind. Strongwater Tavern has such good food (and drinks) and Amatista is a good spot too! The onsite gym is fully equipped and spacious enough that you’re not on top of each other when utilizing the space and the pool is just gorgeous! The boat to/from the parks is nice- but the walk is ok too. Love the proximity to the parks! Only drawbacks are- it IS cold. Understandably Orlando is usually sweltering hot and it happened to be cold when we visited but the temp in the room/common areas was kept as though it’s mid summer. The bedding is decidedly blah. Even though it’s mid priced for Universal it’s still an expensive hotel for the rest of the world and the bedding was harsh and scratchy and not at all sufficient for how chilly it was. And the lighting in the bathroom is horrible for doing makeup. You have a spotlight on your head or it’s too dark if you cut off the overhead. All of the drawbacks are minor things but still worth mentioning. Definitely will not derail me from future visits but will influence my packing next time. Had a fantastic stay!
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Jan 11, 2025
Location is great
Arrived here Christmas Day. The hotel is set out very nice - boat travel included to universal studios - because you are staying in this hotel you can gain access to universal 1 hour before the official opening time - bar is nice - little expensive but you expect to pay that In universal. Parking is available at cost
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Jan 11, 2025Outstanding credit card balance
We arrived after a long days travelling and asked would we like to load some credit onto our room key card which we did. We have now been home almost 9 weeks and still have not received our outstanding balance returned to our credit card account. We have various excuses via email such as , wait 3 to 5 working days , wait 7 to 10 working days and lastly, we have sent it to your bank. I contacted my bank to be told they had received no notification whatsoever. They then told me to get specific details from the hotel such as the exact date and time it was sent, the exact amount, the account number it had been released from and finally the account number it had been paid into. Since this last request my emails seem to have been ignored. Just a word of warning to anybody who comes across this situation give this account a wide berth. We thoroughly enjoyed the whole holiday but this has sullied the whole experience. Mr Steven Bannister.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Self-parking fee: $36 (plus tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Valet Parking fee: $45 (plus tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.Parking Fee:
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out.
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out should a guest choose to valet.
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Pet Policy : Pets Allowed:
Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in. A maximum of $150 will be charged for stays of three nights or more.
(Policies, benefits and pricing are subject to change)
*Guests can arrange to bring pets by contacting the Preferred Desk. The Preferred Desk can be reached by calling 407-503-9280.
- No Show Policy
- No Show Penalty:1 NightApplies: Sunday - Saturday 14Jul16 - 31Dec50