Resort Details

OnSite Dining
  • Daytime Restaurants And Snacks

    IN THE MAIN BUILDING

    Main buffet restaurant Le Marché
    An international cuisine buffet filled with plenty of choices to satisfy your taste buds.

    An international cuisine buffet filled with plenty of choices to satisfy your taste buds.

    Breakfast buffet:

    Seating section with air conditioning available

    À la carte breakfast available

    Lunch buffet (daily themes):

    Seating section with air conditioning available

    À la carte snacks

    BY THE BEACH 

    Beach restaurant Mar y Tierra - Dress code: Resort Casual
    Whether you are beginning your day or checking in for lunch, a tropical setting is waiting for you.

    À la carte lunch

    À la carte breakfast

    AT THE GOLDEN POOL
    Golden snack bar
    Located between buildings6 and 7 and next to the Golden Swim-Up pool, with a variety of delicioussnacks.

    DAYTIME SNACKS

    MAIN BUILDING -
    We also have new additions for snacks and the newest addition: our new Coffee shop: Café Sisal - next to Plaza España

    Catch up with your fellow Valenthusiasts over coffee at this cheerful coffee shop!

    MAIN POOL: - Food truck near Heaven and Earth swim-up bar
    Next to the main pool, beach tables and chairs available.

    - Fresh fruit kebab service
    With fresh tropical fruit kebabs.
    - Marquesitas cart
    The Marquesita is similar to a crepe, with salty EDAM (Dutch) cheese and Nutella, condensed milk or caramel.
    - Esquites cart
    A typical Mexican snack found all over Mexico. The word esquites comes from the Nahuatl native language word ízquitl, which means "toasted corn". It is served hot in small cups and topped with varying combinations of lime juice, chile powder or hot sauce, salt and mayonnaise.
    - Gourmet canapés cart
    Missed lunch? Not enough appetite for a full meal? Simply grab a few canapés.
    - Fresh fruit flavored waters cart
    Prepared with fresh tropical fruit, two flavors daily.

  • Nighttime Restaurants & Snack

    Nighttime Restaurants

    Italian: L’Olivo
    Dress code: Night Elegant
    The master chef is proud to show off his abilities, including traditional Italian cooking techniques. Enjoy fine Italian cuisine. Outdoor terrace available.

    French: L’Alsace
    Dress code: Night Elegant
    The chef selected a more traditional French cuisine and adapted it with your health in mind while following old time recipes.

    Mexican: La Hacienda
    Dress code: Night Casual-Elegant
    Indulge in the best Mexican cuisine from Veracruz, Puebla, and Yucatan, the most traditional in Mexican dining favorites. Outdoor terrace available.

    NIGHTTIME RESTAURANTS
    Air-conditioned luxury “à la carte“ restaurants in the main area

    Asian: Taman Sari
    Dress code: Night Casual-Elegant
    Serving a wide variety of traditional dishes from Indonesian regions, such as Bali and Java. Moreover, discover flavors from India, Thailand and Vietnam. Outdoor terrace available.

    Japanese: Ginger
    Dress code: Night Elegant Traditional Japanese cuisine with a modern touch.
    3 restaurants in 1
    • À la carte – no reservations
    • Sushi bar – no reservations
    • Teppanyaki (4 showrooms) – Reservation required on the same day with your concierge.

    NIGHTTIME

    Unlimited – No reservations
    By the beach (no air conditioning)
    Fish & Seafood: Mar-
    Dress code: Night Casual
    Mar delights your taste buds with culinary Cajun influences and inspirations from Peru, Veracruz and the Caribbean.

    Steakhouse: Tierra
    Dress code: Night Casual Tierra greets you with top American and Argentinean specialties.

    Plaza España
    - Mexican churros Delicious churros: natural, vanilla and cajeta flavors.
    - Sweet crepes cart: Tasty crepes prepared with various complements.

    SPECIAL FIESTAS
    - 2 theme nights weekly: Mexican and Elegance with buffet and entertainment. Usually held outdoor. Location may vary upon weather conditions.

  • Various Lounges & Bars

    - Sun bar, at the meandering Golden Swim-Up pool. Enjoy all kinds of refreshing drinks.

    - Heaven & Earth: two swim-up bars at main pool area. Swim right up to your favorite drinks and snacks. Take a break in the shade, relax, swim some laps and return for a refill.

    - Sunrise beach bar: On the beach for your favorite drinks and cocktails.

    - Sunset beach bar: On the beach for your favorite drinks and cocktails.

    - Don Miguel: lobby bar: Relax and enjoy afternoon tea, select coffee beverages or the best cocktails created by our mixologist.
    Dress code: Night Elegant

    - Plaza España bar: Main outdoor atrium by the lobby, the perfect place to start a romantic evening.
    Dress code Night: Casual-Elegant
    - Sports & Music bar: Watch your favorite game or event or simply come to enjoy the music and play pool.
    Dress code Night: Casual-Elegant
    - Martini bar: Elegant A relaxed atmosphere to sit and enjoy a perfect cup of coffee or cappuccino while reading a book or mingling with friends.
    Dress code: Night Casual
    - Salón Partagas cigar lounge: The ideal place to sit quietly and enjoy a premium quality handrolled cuban cigar, hookah pipes as well as some fine spirits.
    Dress code: Night Elegant
    - El Palenque theater bar:

    ***Schedule varies with shows and events.

Room Type
  • Deluxe Junior Suite

    Bedding: 1 king size bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits:  3 adults, 3 Total

    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Bathroom telephone
    • Ceiling fan
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Non-smoking
    • Phone in bathroom
    • Safe
    • Satellite television
    • Slippers
    • Telephone
    • Turn down service
    • Wireless internet connection
  • Privé Deluxe Junior Suite

    Bedding: 1 king size bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 3 Total

    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Bathroom telephone
    • Ceiling fan
    • Hair Dryer
    • Iron
    • Ironing board
    • Non-smoking
    • Phone in bathroom
    • Safe
    • Satellite television
    • Slippers
    • Telephone
    • Turn down service
    • Wireless internet connection
  • Silver Junior Suite King

    View:  Garden View

    Bedding: King bed. Bedding Requests are not guaranteed.They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Bathroom telephone
    • Ceiling fan
    • Double vanity
    • Hair Dryer
    • Iron
    • Ironing board
    • Non-smoking
    • Phone in bathroom
    • Safe
    • Satellite television
    • Slippers
    • Telephone
    • Turn down service
    • Weight scale
    • Wireless internet connection
  • Silver Junior Suite King 2
    Bedding: King bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.
    • Air conditioning
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Safe
    • Slippers
    • Telephone
    • TV
  • Privé Silver Junior Suite King

    Bedding: King bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Bathroom telephone
    • Ceiling fan
    • Double vanity
    • Hair Dryer
    • Iron
    • Ironing board
    • Non-smoking
    • Phone in bathroom
    • Safe
    • Satellite television
    • Slippers
    • Telephone
    • Turn down service
    • Weight scale
    • Wireless internet connection
  • Golden Junior Suite

    Bedding: King size bed or two double beds on request. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 3 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Bathroom telephone
    • Ceiling fan
    • Hair Dryer
    • Iron
    • Ironing board
    • Non-smoking
    • Phone in bathroom
    • Safe
    • Satellite television
    • Slippers
    • Telephone
    • Turn down service
    • Wireless internet connection
  • Privé Golden Junior Suite

    Bedding: King size bed or two double beds on request.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 3 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Bathroom telephone
    • Ceiling fan
    • Hair Dryer
    • Iron
    • Ironing board
    • Non-smoking
    • Phone in bathroom
    • Safe
    • Satellite television
    • Slippers
    • Telephone
    • Turn down service
    • Wireless internet connection
  • Golden Superior Junior Suite King

    Bedding:  King bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathroom amenities
    • Bathroom telephone
    • Bidet
    • Ceiling fan
    • Desk
    • Double vanity
    • Hair Dryer
    • Iron
    • Ironing board
    • Jacuzzi
    • Marble bathroom
    • Non-smoking
    • Safe large enough to accommodate a laptop
    • Shower
    • Slippers
    • Telephone
    • Turn down service
    • Wireless internet connection
  • Privé Golden Superior Junior Suite King

    Bedding: 1 King bed. Bedding Requests are not guaranteed.They are based on availability upon check-in.

    Occupancy limits : 2 adults, 2 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathroom amenities
    • Bathroom telephone
    • Bidet
    • Ceiling fan
    • Desk
    • Double vanity
    • Hair Dryer
    • Iron
    • Ironing board
    • Jacuzzi
    • Marble bathroom
    • Minibar
    • Non-smoking
    • Phone in bathroom
    • Safe large enough to accommodate a laptop
    • Shower
    • Slippers
    • Telephone
    • Turn down service
    • Wireless internet connection
  • Golden Swim Up Junior Suite King

    Bedding: 1 King bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 2 adults, 2 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Bathroom telephone
    • Bidet
    • Ceiling fan
    • Double vanity
    • Hair Dryer
    • Iron
    • Ironing board
    • Non-smoking
    • Safe
    • Satellite television
    • Slippers
    • Telephone
    • Turn down service
    • Weight scale
    • Wireless internet connection
  • Privé Golden Swim-Up Junior Suite King

    Bedding: 1 King. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 2 adults, 2 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Bathroom telephone
    • Bidet
    • Ceiling fan
    • Double vanity
    • Hair Dryer
    • Iron
    • Ironing board
    • Non-smoking
    • Safe
    • Satellite television
    • Slippers
    • Telephone
    • Turn down service
    • Wireless internet connection
  • Emerald Junior Suite Ocean Front King

    Bedding: 1 King bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Bathroom telephone
    • Bidet
    • Ceiling fan
    • Double vanity
    • Hair Dryer
    • Iron
    • Ironing board
    • Non-smoking
    • Safe
    • Satellite television
    • Slippers
    • Telephone
    • Turn down service
    • Weight scale
    • Wireless internet connection
  • Privé Emerald Junior Suite Ocean Front King

    Bedding: 1 King bed. Bedding Requests are not guaranteed.They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Bathroom telephone
    • Bidet
    • Ceiling fan
    • Double vanity
    • Hair Dryer
    • Iron
    • Ironing board
    • Non-smoking
    • Safe
    • Satellite television
    • Slippers
    • Telephone
    • Turn down service
    • Weight scale
    • Wireless internet connection
  • Privé Diamond Suite

    Bedding: King size bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 3 total.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathroom telephone
    • Cable television
    • Ceiling fan
    • Double vanity
    • Hair Dryer
    • High speed internet connection
    • iPod docking station
    • Iron
    • Ironing board
    • Jacuzzi
    • Safe
    • Shower
    • Slippers
    • Telephone
    • TV
    • Voice mail
    • Wireless internet connection
  • Privé Imperial Suite
    Bedding: King size bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 3 total.
    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathroom amenities
    • Ceiling fan
    • Double vanity
    • Hair Dryer
    • High speed internet connection
    • iPod docking station
    • Iron
    • Ironing board
    • Jacuzzi
    • Phone in bathroom
    • Satellite television
    • Shower
    • Slippers
    • Telephone
    • Voice mail
    • Wireless internet connection
  • Golden Superior King Bed Jr Suite

    Bedding:  King bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.

    • Air conditioning
    • Bathroom amenities
    • Iron and Ironing Board
    • Telephone
    • Wireless internet connection
  • Golden Swim up Junior Suite

    Bedding: 1 King bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 2 adults, 2 total.

    • Air conditioning
    • Bathroom amenities
    • Iron and Ironing Board
    • Telephone
    • Wireless internet connection
  • Emerald Junior Suite

    Bedding: 1 King bed. Bedding Requests are not guaranteed.They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.

    • Air conditioning
    • Bathroom amenities
    • Iron and Ironing Board
    • Telephone
    • Wireless internet connection
  • Diamond Privé Suite

    Bedding: King size bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 3 total.

    • Air conditioning
    • Bathroom amenities
    • Iron and Ironing Board
    • Telephone
    • Wireless internet connection
  • Imperial Privé Suite
    Bedding: King size bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 3 total.
    • Air conditioning
    • Bathroom amenities
    • Iron and Ironing Board
    • Telephone
    • Wireless internet connection
  • Privé Silver Junior Suite

    Bedding: King bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.

    • Air conditioning
    • Bathroom amenities
    • Iron and Ironing Board
    • Telephone
    • Wireless internet connection
  • Privé Golden Superior King Bed Jr Suite

    Bedding:  King bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.

    • Air conditioning
    • Bathroom amenities
    • Iron and Ironing Board
    • Telephone
    • Wireless internet connection
  • Privé Golden Swim up Junior Suite

    Bedding: 1 King bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits : 2 adults, 2 total.

    • Air conditioning
    • Bathroom amenities
    • Iron and Ironing Board
    • Telephone
    • Wireless internet connection
  • Privé Emerald Junior Suite

    Bedding: 1 King bed. Bedding Requests are not guaranteed.They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.

    • Air conditioning
    • Bathroom amenities
    • Iron and Ironing Board
    • Telephone
    • Wireless internet connection
  • Silver junior suite
    Bedding: King bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.
    • Air conditioning
    • Bathroom amenities
    • Iron and Ironing Board
    • Telephone
    • Wireless internet connection
  • Onyx Suite

    Bedding: 1 king size bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits:  3 adults, 3 Total

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Onyx Privé Suite

    Bedding: 1 king size bed or 2 double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits:  2 adults, 2 Total
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Dunas Private Pool Ocean View Suite

    Bedding: 1 king size bed or 2 double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits:  2 adults, 2 Total
    • Air conditioning
    • Bathroom amenities
    • TV
    • Wireless internet connection
  • Privé Dunas Private Pool Ocean View Suite

    Bedding: 1 king size bed or 2 double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits:  2 adults, 2 Total
    • Air conditioning
    • Bathroom amenities
    • TV
    • Wireless internet connection
  • Dunas Private Pool Ocean View Top Floor Suite

    Bedding: 1 king size bed or 2 double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits:  2 adults, 2 Total
    • Air conditioning
    • Bathroom amenities
    • TV
    • Wireless internet connection
  • Privé Dunas Private Pool Ocean View Top Floor Suite

    Bedding: 1 king size bed or 2 double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits:  2 adults, 2 Total
    • Air conditioning
    • Bathroom amenities
    • TV
    • Wireless internet connection
  • Diamond Suite

    Bedding: King size bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 3 total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Privé Onyx Suite

    Bedding: 1 king size bed or 2 double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits:  2 adults, 2 Total
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
On-Site Amenities
  • 24-hour room service
  • Concierge desk
  • Elevators
  • Exercise gym
  • Laundry/Valet service*
  • Medical Facilities Service*
  • Pool
  • Restaurant*
  • Shops and commercial services*
  • Spa*
  • 24-hour room service
  • Concierge desk
  • Elevators
  • Exercise gym
  • Laundry/Valet service*
  • Medical Facilities Service*
  • Pool
  • Restaurant*
  • Shops and commercial services*
  • Spa*
  • Tennis court
  • Wireless internet connection in public areas
Off-Site Amenities
  • Meeting Facilities*

* Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Fitness center on-site
  • General
    Basketball, tennis and Paddle courts are free of charge

    - Two tennis courts
    -One paddle court
    -One basketball court

    •  Pilates, Yoga, TRX, Zumba, body fitness, pool biking
    •   Foam party
    •  Cooking lessons
    •  Spanish lessons
    •  Bike tour
    •  Tequila tastings
    •  Craft
    •  Riffle shooting
    •  Waterpolo
    •  Pool tournaments
    •  Texas Hold'em and many other games
  • Non-Motorized Water Sports
    - Hobie cats
    - Boogie boards
    - Snorkeling gear (mask and snorkel only)
    - Kayaks
  • Pool
    There are 3 pools on-site, including the Signature Imperial Pool with 2 swim-up bars (voted one of the most breathtaking in the Riviera Maya), and the meandering swim-up pool in the Golden Section.
  • Sauna *
  • Spa *
    Sauna and steam room in women and men lockers included with the purchase of spa treatments or massages. An extra fee applies for sole use. Ocean front palapa, Golden pool palapa, main pool palapa for couple or individual massages.
  • Steam bath *
  • Volleyball
    Beach and pool volleyball
Off-Site Recreation
  • Diving *
  • Golf *
    Golf course located within a mile of the property.
  • Motorized Water Sports *
On-Site Attraction
  • On-site Entertainment
    Do not miss the Mexican and the Caribbean thematic nights every week including buffet
    and entertainment under the stars (normally outdoor, location may vary, subject to weather conditions).
Off-Site Attraction
  • Chichen Itza
  • Tulum

* Fees may apply

This unique resort is located only 25 minutes from Cancun International Airport, 30 minutes from Cancun and 20 minutes from Playa del Carmen. Luxuriate in exceptional service and create unforgettable memories at an elegant Mexican hacienda-style adults-only property, which offers a half-mile-long spectacular white sand beach and upscale accommodations. Appreciate two daytime restaurants including 1 buffet with à la carte breakfast option and 1 à la carte beach restaurant for breakfast and lunch. In the evening, enjoy unlimited dining in seven à la carte restaurants with no reservations. There are 11 bars, 3 swimming pools, including a main pool voted one of the 10 most breathtaking pools in Riviera Maya and featuring two swim-up bars. There is a "lazy river" style swim-up pool, daily activities, nightly entertainment, complimentary WiFi, and much more.

Property Information

Year Built: 2007
Total available rooms and suites: 576
Carretera Federal 307 Chetumal Puerto Juarez Km 311 500, Playa Del Carmen, QR, 77710, Mexico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 20002 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We are picky and expect good service

    We just spent 9 days at VIM and have only fabulous comments and wonderful memories to reflect on. The staff is top notch ! Michel at the main pool bar was a saint. He took care of everyone and he knew our order before we did. The food is amazing! Cindy at Taman Sari was a gem. She’s a very accommodating and attentive. The Tierra Mar breakfast staff was just spectacular too. The breakfast options are way better than a buffet imo. I just wished the churro guy was there every night, we didn’t see him on 3 nights that I recall. The pools are perfect for those who want to relax or those who want to party. No complaints here. The pool bum food truck made it easy to eat lunch and get back to relaxing. Great staff at the pool restaurant seating area. We had a fantastic time. Will be back for a 3rd time soon.

    Aug 22, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Changed for the better

    Arrived to this beautiful resort on the 7th of August 2026 for our second visit the last visit was in 2019. I must admit it has changed quite a bit but for the better on the whole. The first thing I will talk about are the staff as these are the people that keep the service to a high standard, they couldn’t do enough for you. There were a couple of standout staff for us Mitchell at the swim up bar in the main pool, after the first day he knew what we were drinking and just gave us a little nod as we were floating up to the bar. I cannot thank him enough for great service and very good drinks, secondly the go team! Nora, Sira, Carlos, Pablo, Israel,Lorenzo and one other young lady I can’t remember her name sorry . Very energetic and didn’t stop entertaining all day long and so funny in their own different ways. Next the restaurants. The French was one of my favourites last time we visited but we feel it has slipped down the list a bit, service was good but the knives we had for the steak weren’t steak knives and found it hard to cut the steak not a big deal I know but it’s the little things. Steak was good though once you cut through it but the second time we went it was later in the evening and it was more busy, we both ordered starters my wife got her french onion soup but my frogs legs never arrived (perhaps they couldn’t catch them 🤣) just a minor thing. Italian was definitely one of our favourites, the pork rib was delicious both visits and my wife loved the beef. Mar Tiara was another top restaurant for us, the sword fish was very good and also the pork chop. Ginger had lovely sushi really enjoyed the spicy tuna 🍣. The main table we had some delicious fried rice and chicken teriyaki. Tamansari was my favourite for the pad Thai, spring rolls and the 🦆 but my wife didn’t really care for the food here. All restaurants had amazing and attentive service they all work so hard. After dinner we usually went to Don Miguel’s, loved listening to the piano player while having a drink, once again the staff in here were also very attentive. Food trucks were an easy way to grab a bite for lunch without having to change into dry clothes and the food was good, although did prefer going to the buffet for lunch as it has a much wider selection of food and was really good. Also had a great selection for breakfast in the buffet. We met some lovely people from all over and really enjoyed this holiday, we would definitely return!

    Aug 21, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    I will definitely be back…..4x

    We were already familiar with the Valentin Imperial Riviera Maya resort. It is our favorite resort—let me explain why: it isn't a timeshare property, and the service is excellent overall. I also have to thank the entire Valentin team, especially Tânia from the Privé section, who was very attentive. I will definitely be back.

    Aug 18, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great first experience of a all inclusive

    We had a wonderful experience at Vanetin Imperial. The food was great, the service was exceptional, and the place was spotlessly clean. From start to finish, everything was spot on — we honestly couldn’t have asked for more. Highly recommended, and we’ll definitely be back!

    Aug 12, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lucy, the Go Team, and everything here is excellent!!!

    My wife & I love this resort! We wanted to recognize a few of the staff that stood out for excellent service. Lucy, at Sunrise Bar-Martini Lobby Bar-Cafe' Sisal, is a hard-worker & very friendly! She makes a great Ranch Water & Paloma! The Go Team was excellent (Lorenzo, Israel, Pablo & Nora). All housekeepers, bartenders & servers were great! Loved too many things to list them all, like the beach, Tequila Tasting, 5K-Run, Foam Party, Daily & Nightly Entertainment, the Churro Man, Anejo Tequilas, Bohemia beers, Maker's Mark bourbon, the Food, the entire Resort & Staff, "Kenny The Llama" (see picture), and much more. We'll definitely be back V.I.M.!!!

    Aug 11, 2026
Hotel Advisories
  • Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Current Renovations: Description: Important Notes:
    *This hotel is an adults only property and does not allow anyone under the age of 18 years.

General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

     

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type. 


    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

    General Information - Room taxes and service fee are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
    Minimum check in age is 18 year round.

  • Pet Policy : Pets Not Allowed

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