Fronting the crystalline waters and white-sands of Mexico’s stunning Caribbean coast, this sensational resort appeals to families, honeymooners, spa enthusiasts and luxury travelers with its unique blend of personalized service, refined amenities and enchanting
all-suite accommodations. Nearby the shops, dining and nightlife of downtown Playa del Carmen, guests enjoy a selection of gourmet dining options, a deluxe spa, a fun-filled activities program for children, quiet, adults-only areas, exercise programs such
as yoga, Pilates and meditation, personalized butler concierge services and elegant all-suite accommodations complete with contemporary Mexican décor, private oceanfront or jungle terraces with private plunge pools, 42” plasma screen TVs, 24-hour room service
and plush bedding that features white goose down comforters and a pillow menu to ensure the upmost in comfort.
Location: Riviera Maya - Beach
- Important Information For Our Guests
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- Guests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy
Cancellation Policies
-
Cancellation Deadline:
120 Days prior to arrival.
Late Cancellation Penalty: 100% of balance due
Applies: Sunday - Saturday(12/20/2018 - 1/4/2019)
-
Cancun, Mexico (CUN): 60 miles
- Year Built: 2008
-
Accessible rooms: 6
-
Floors: 4
-
Suites: 539
† Fees may apply
Zen Grand Suite Nature View
View: Jungle view
Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)
Occupancy limits- 3 adults, 2 children, 4 total.
Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.
Effective 12/20/16: Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.
Additional Amenities: These 1,184 sq. ft. suites feature a spectacular patio overlooking the Riviera Maya jungle.
Connecting rooms are subject to an additional fee and based on availability at check-in.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Cable television
- Coffee/Tea maker
- Connecting rooms†
- DVD player
- Hairdryer
- Internet access†
- Iron
- Ironing board
- Minibar
- Safe
- Shower only
- Telephone
- Turn down service
- TV
- Video on demand
Zen Grand Pool Suite Nature View
View: Jungle view
Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)
Occupancy limits -3 adults, 2 children, 4 total.
Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.
Effective 12/20/16: Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.
Additional Amenities: Spectacular patio overlooking the Riviera Maya jungle with private plunge pool on the terrace.
Connecting rooms are subject to an additional fee and based on availability at check-in.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Cable television
- Coffee/Tea maker
- Connecting rooms†
- DVD player
- Hairdryer
- Internet access†
- Iron
- Ironing board
- Minibar
- Safe
- Shower only
- Telephone
- Turn down service
- TV
- Video on demand
Zen Grand Family Suite
Bedding: Connecting Zen Grand Suites with 1 King Bed and 2 double beds.
Occupancy limits: 6 Adults, 6 children, 8 total.
Maximum of 6 children through the age of 3 stay free in existing beds with at least 2 adults.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Cable television
- Coffee/Tea maker
- DVD player
- Hairdryer
- Internet access†
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Telephone
- Turn down service
- TV
- Video on demand
Ambassador Suite Ocean View
View: Ocean View
Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)
Occupancy limits- 3 adults, 2 children, 4 total.
Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.
Effective 12/20/16: Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.
Additional Amenities: 1000 sq. ft. suites have a private terrace with an extraordinary view of the sparkling ocean.
Connecting rooms are subject to an additional fee and based on availability at check-in.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Cable television
- Coffee/Tea maker
- Connecting rooms†
- DVD player
- Hairdryer
- Internet access†
- Iron
- Ironing board
- Minibar
- Safe
- Shower only
- Telephone
- Turn down service
- TV
- Video on demand
Ambassador Pool Suite Ocean Front
View: Ocean View
Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)
Occupancy limits -3 adults, 2 children, 4 total
Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.
Effective 12/20/16: Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.
Additional Amenities: These 1270 sq. ft. suites feature a private plunge pool on the terrace overlooking the blue waters of the Caribbean. Other amenities include a walk-in closet, a spacious bathroom with Jacuzzi, a refreshing rain shower.
Connecting rooms are subject to an additional fee and based on availability at check-in.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Cable television
- Coffee/Tea maker
- Connecting rooms†
- DVD player
- Hairdryer
- Internet access†
- Iron
- Ironing board
- Minibar
- Safe
- Shower only
- Telephone
- Turn down service
- TV
- Video on demand
Grand Class Suite Ocean Front
View: Ocean Front
Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)
Occupancy limits: 3 adults, 0 children, 3 total. Children are not allowed in this room category.
Additional Amenities: These 1377 sq. ft. suites feature a private Ocean Front terrace with private plunge pool on the terrace. Bathroom feature Jacuzzi and separate rain shower.
Connecting rooms are subject to an additional fee and based on availability at check-in.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Cable television
- Coffee/Tea maker
- Connecting rooms†
- DVD player
- Hairdryer
- Internet access†
- Iron
- Ironing board
- Minibar
- Safe
- Shower only
- Telephone
- TV
- Video on demand
† Fees may apply