Resort Details
- AbniaHave a drink and enjoy the entertainment at our lobby bar.
- AromasWake up to the comforting aroma of freshly ground coffee and delicate specialty teas. For a special treat, indulge yourself with our own gelato.
- FreskoChoose from an array of perfectly light menu options, try one of our healthy salads, paninis and much more.
- ìle de FranceAuthentic French fine-dining experience, a superb gourmet A la carte menu.
- La CrêpeSweet and savory on one menu! Because there is always room for dessert, this will be a "must visit."
- Macondo ocean deck barOffering international brand beverages and tropical cocktails while delivering a relaxing view of our infinity pool.
- MaizA glimpse of México, what a tantalizing treat!
- Mercado de DoloresGuests will be tempted by seven distinct cuisine specialties that include authentic delicatessen fare, seafood, Italian, Thai and amazing desserts.
- Pizzeria II PeccatoDelight your palate with the rich flavors and textures from Italy.
- Sea PlaceThe finest seafood you can enjoy! Your window into the delicious bounty of the Caribbean.
- Wok Asian Cuisine
Enjoy our Asian infused menu-unique noodle and rice dishes are just the beginning of delicacies that will be offered.
- Zanza lounge barLocated between the main two pools with live music in the afternoons, ranging from reggae to jazz, and enjoy a relaxing atmosphere.
- Beachfront
- Boutiques/stores†
- Business center†
- Car rental desk†
- Concierge desk†
- Ice machine†
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Room service
- Beachfront
- Boutiques/stores†
- Business center†
- Car rental desk†
- Concierge desk†
- Ice machine†
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Room service
- Spa, Offsite†
- Tour/sightseeing desk†
- Turndown service
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool
- Children's program, onsite
- Fitness center on-site
- General †- Pickleball Center (2 Courts)
The Pickleball Center is part of the all-inclusive plan. - PoolThere are 2 adults-only pools with two Jacuzzis.
There's also an infinity pool – beautiful designed in such a way that the edge appears to merge with the ocean.
- Volleyball
Beach volleyball
- Water activities- Kayaks
- Paddle boards
- Boogie boards
- Hobie cat rides
Children under the age of 18 must have adult supervision.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4775 reviews
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Dec 19, 2025Old and unorganized
Place is old and not luxury. 3 star at best. Booking restaurant is hard and we got 9:30 reservations 4 of 5 nights. Restaurants start packing up even before we got main dish. Beach is horrible full of seaweed. Also inefficient handling of hotel promo credit. Tried to use for dinner upgrade to lobster but made to feel like we were scamming them for free meal. We made arrangements thru concierge but they did not give us any coupon to hand restaurant and manager did not know how to handle. Hated my stay and this dinner just capped it off. Went with two college aged kids and they were bored entire trip. Sad ending as this will likely be last family trip. Everyone is all grown up and sharing time no longer fun for anyone but this bad resort made it worse.
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Dec 19, 2025Beautiful resort
Great resort. Food was amazing; staff was amazing; accommodations beautiful. Miguel Cab, manager at the French restaurant went above and beyond to make our dining experience memorable! Diego and Nicola were excellent servers and made perfect recommendations. Definitely will come back to El Cid Ventus.
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Dec 19, 2025
Great place to unwind
This past December my wife and I returned to El CID to get away and relax. It was awesome having no schedule and being able to enjoy amazing weather along with the resort pools, gym, couples massage, array of restaurants, and nightly entertainment. Our two butlers, Ricardo and Freddy, also added to our stay, being value added with things like booking our restaurants and cab to visit nearby Puerto Morelos. Ricardo also went above and beyond in making sure our anniversary was special. Looking forward to the opportunity of returning to El Cid!
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Dec 18, 2025
Another great vacation at El Cid Ventus in Puerto Morelos
Another great vacation at El Cid Ventus. Weather was perfect allowing kayaking and spending time in the pool. There was enough wind to go out on the sailboat with Julio. Butlers Sebastian and Ricardo were very attentive to all our needs. Food was excellent and meseros were very friendly and gave excellent Service especially Ernesto end Marco at breakfasts. Looking forward to our next visit in June.
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Dec 17, 2025Great pool, upgraded rooms and service. Don’t come for the beach.
This was our second time staying at this property (obviously our first experience was great because we came back!). Both times we upgraded to the platinum package. The room upgrade was worth the money in our opinion. King size bed for parents, Queen Murphy for one kid and cot for the second. Two full bathrooms. Big balcony off both rooms with gorgeous view. Platinum included butler service. RICARDO and FREDDY were amazing. Checked in twice daily and willing to help with anything and everything. Always made sure we had a stocked fridge, some snacks, arranged transportation to à la cartes and a taxi into town one day. Last year we had better luck booking à la cartes (as a group of 14 we ate together somewhere different every night). This year was harder to find seating times and we were only a group of 8. We feel paying for the upgrade should ensure an à la carte every night. The resort felt busier this year, but I believe more are travelling to Mexico instead of the US, just our opining (we are Canadians). The service was great, the lunch spot is unbelievable and we love the infinity pool. This resort does not have a nice beach, but we’re happy being at the pool. Would recommend this hotel, but personally love the bigger rooms you get with an upgrade.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $15 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
• Basic Wi-Fi 4 devices per room
• 2 hours late check out based on availability
• Parking , valet parking service
• Transportation between Hotels
• Gym
• Unlimited local phone calls
• Safe deposit box
• Concierge services
- Pet Policy : Pets Not Allowed