Resort Details
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Electric car charging stations
- Elevators
- Exercise gym
- Free high speed internet connection
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Electric car charging stations
- Elevators
- Exercise gym
- Free high speed internet connection
- Game room
- Hairdresser/barber
- Luggage service
- Meeting rooms
- Multilingual staff
- Sauna
- Smoke-free property
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2427 reviews
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Dec 11, 2025A beautiful well situated property with a few flaws.
This is a beautiful property in so many ways. From the stunning and well-thought-out architecture to the integration with the beach, easy access to town and to highly professional and friendly staff. Facilities are excellent including one of the better hotel gyms that we've experienced. Our quibble is around money. We booked a junior suite which we thought was an upgrade from the the standard rooms. Upon arrival, we were immediately upsold on a "partial view" junior suite which we learned was coded language for privacy. Our junior suite was only available on the ground floor which without blackout curtains would have had as much privacy as pitching a tent. Needless to say, we paid the extra for a higher floor and privacy. We were offered a meal package at what struck us as a fairly exorbitant price and recommend declining this given the array of wonderful restaurants and cafes available outside the hotel. The hotel food is perfectly nice but not exceptional compared with other options. An unfortunate practice is to discretely charge a 15% service fee and still leave space for a tip. I wouldn't mind this if they made it clear that this is a double dip. The partial view suite was lovely in many ways. There is the makings of a kitchen with a high end oven, basic refrigerator and nothing else, which suggested the suite was initially planned as a time-share or something similar. There was also the occasional scraping of furniture from our neighbors above, amplified by the hard-surfaced concrete. Despite the above, the overall experience was very nice and we would return ourselves and recommend to others.
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Dec 09, 2025Amazing experience
Mariana and Alexander were amazing!!! They took care of us A-Z. They really cared of any problems we had and made sure we are happy. I will definitely come back to this hotel!!! Highly recommended
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Dec 09, 2025
First time visiting
Spectacular resort. We had partial ocean view ground floor suites….stunning! Our hosts Israel and Alexis were easily accessible and helped make our stay memorable…from ensuring we had coffee, creamer and water to dining reservations and transportation everywhere.
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Dec 08, 2025
Mariana and Alexander!
The room was comfortable, clean and pretty and the pool and views were stunning, but I think what made this vacation the most special was the room hosts that were assigned to us- Alexander and Mariana. They went the extra mile for us to make sure all our needs are being addressed. We had some miss communications with some stuffs in the hotel, but they immediately made sure to solve it and made us very comfortable and happy. The experience wouldn’t be the same without them.
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Dec 07, 2025
Fabulous
Magnificent architecture for a resort. Our room was fabulous, space and view. Very good food, 5 star service, extremely accommodating to special requests, concierge service took care of us 100%. Knew our schedule, met us at front door for taxi arrangements when needed, visited us briefly when we had dining or activities on site and checked every morning and evening. We felt little need or desire to leave the property, although we did a few times in 9 days. Special mention to Oscar and Ramon, our hosts. Also our favorite wait staff, Fernado, Abraham and Jesus. Dining management Febe and Dyana. And of course our first smiling face every morning Dyana. And also the beach manager Arturo, he fixed the apparent unfixable situation. There were so many others i can’t mention them. I typically never write these reviews but this staff deserves notice. We will return.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedGuests must contact this property in advance to reserve onsite parkingThis property accepts credit cards, debit cards, and cash This property charges a USD 15 service fee per room service order.
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. A car is recommended for transportation to and from this property. Parking height restrictions apply.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Service fee: 13.3 percent We have included all charges provided to us by the property.
Optional Fees: Fee for cooked-to-order breakfast: approximately USD 25 to 50 for adults, and USD 20 to 50 for childrenPet fee: USD 150 per pet, per stayService animals are exempt from feesEarly check-in fee: USD 200 (subject to availability)Late check-out fee: USD 200 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.