Resort Details
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Electric car charging stations
- Elevators
- Exercise gym
- Free high speed internet connection
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Electric car charging stations
- Elevators
- Exercise gym
- Free high speed internet connection
- Game room
- Hairdresser/barber
- Luggage service
- Meeting rooms
- Multilingual staff
- Sauna
- Smoke-free property
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2428 reviews
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Dec 14, 2025AMAZING
Our stay was made absolutely perfect thanks to our incredible host Jennifer! From the very beginning, she was warm, welcoming, and extremely responsive, making the entire experience smooth and stress-free. Communication was clear and timely, and she was always happy to help with any questions or requests. Jennifer’s professionalism combined with a personal touch made us feel not just like guests, but truly valued. I had an absolutely wonderful stay at this hotel and couldn’t be more impressed.
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Dec 13, 2025
Nido is extra special!
We especially enjoyed the on site dining at Nido! The sushi was so fresh and the sauces were exceptional. We also appreciated the excellent service provided by Abraham as well as Carlos and Fernando. Their descriptions were amazing and they were so patient with all our questions. It was so extraordinary we went back twice in our brief 3 night stay. Don’t miss it!
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Dec 13, 2025
Stunning at every turn
We had a truly exceptional stay — the hotel’s stunning architecture, serene atmosphere, and incredible spa made it feel like a destination in itself. The staff and service were superb at every turn, always thoughtful, warm, and attentive. We were especially lucky to be supported by our butlers, Israel and Alexis, who went above and beyond to make our stay feel effortless and genuinely special. Their care and attention elevated an already beautiful experience into something unforgettable.
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Dec 11, 2025A beautiful well situated property with a few flaws.
This is a beautiful property in so many ways. From the stunning and well-thought-out architecture to the integration with the beach, easy access to town and to highly professional and friendly staff. Facilities are excellent including one of the better hotel gyms that we've experienced. Our quibble is around money. We booked a junior suite which we thought was an upgrade from the the standard rooms. Upon arrival, we were immediately upsold on a "partial view" junior suite which we learned was coded language for privacy. Our junior suite was only available on the ground floor which without blackout curtains would have had as much privacy as pitching a tent. Needless to say, we paid the extra for a higher floor and privacy. We were offered a meal package at what struck us as a fairly exorbitant price and recommend declining this given the array of wonderful restaurants and cafes available outside the hotel. The hotel food is perfectly nice but not exceptional compared with other options. An unfortunate practice is to discretely charge a 15% service fee and still leave space for a tip. I wouldn't mind this if they made it clear that this is a double dip. The partial view suite was lovely in many ways. There is the makings of a kitchen with a high end oven, basic refrigerator and nothing else, which suggested the suite was initially planned as a time-share or something similar. There was also the occasional scraping of furniture from our neighbors above, amplified by the hard-surfaced concrete. Despite the above, the overall experience was very nice and we would return ourselves and recommend to others.
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Dec 09, 2025
Amazing experience
Mariana and Alexander were amazing!!! They took care of us A-Z. They really cared of any problems we had and made sure we are happy. I will definitely come back to this hotel!!! Highly recommended
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedGuests must contact this property in advance to reserve onsite parkingThis property accepts credit cards, debit cards, and cash This property charges a USD 15 service fee per room service order.
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. A car is recommended for transportation to and from this property. Parking height restrictions apply.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Service fee: 13.3 percent We have included all charges provided to us by the property.
Optional Fees: Fee for cooked-to-order breakfast: approximately USD 25 to 50 for adults, and USD 20 to 50 for childrenPet fee: USD 150 per pet, per stayService animals are exempt from feesEarly check-in fee: USD 200 (subject to availability)Late check-out fee: USD 200 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.