Resort Details
- 24-hour front desk
- Bell staff/porter
- Cocktail lounge
- Complimentary newspaper in lobby
- Concierge desk
- Dry cleaning†
- Free high speed internet connection
- Gift/News stand
- Hairdresser/barber
- Health club†
- 24-hour front desk
- Bell staff/porter
- Cocktail lounge
- Complimentary newspaper in lobby
- Concierge desk
- Dry cleaning†
- Free high speed internet connection
- Gift/News stand
- Hairdresser/barber
- Health club†
- Limousine service†
- Multilingual staff
- Onsite laundry†
- Outdoor pool
- Safe deposit box†
- Sauna
- Smoke-free property
- Spa
- Tour/sightseeing desk
- Valet parking†
- Wedding services
† Fees may apply
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2124 reviews
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Dec 12, 2025The Perfect Anniversary Getaway
My wife and I just celebrated our 20th Wedding Anniversary at The Viceroy Riviera Maya and it could not have been better. The setting is perfect for a laid back relaxing getaway, the staff went above and beyond from the moment we arrive and food was amazing.
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Dec 11, 2025
One of Our Best Vacations Ever — Truly Exceptional Stay at Viceroy Riviera Maya
My husband and I just returned from a week at the Viceroy Riviera Maya, and honestly, it was one of the best vacations we’ve ever had. This boutique resort nails the perfect balance: intimate, peaceful, and beautifully run. We stayed in a private, secluded bungalow with its own plunge pool, and it felt like our own little jungle hideaway. The spa was unbelievable — the whole experience was so thoughtfully done, and we both had excellent massages. Breakfast was included with our room, and it was unreal every single morning. It became one of our favorite parts of the day — incredible food, gorgeous setting, and none of the nickel-and-diming that so many resorts lean into. If we wanted an extra dish or my vanilla latte with lactose-free milk (yes, they had it!), they just brought it. No upcharges, no hesitation. It sets a tone of generosity you feel everywhere on the property. What really blew us away, though, was the staff. Every single person we met was warm, professional, and genuinely kind. The level of service is the best we’ve experienced anywhere. Half the time, things we needed appeared before we even asked, and if we did ask, it arrived instantly. When you learn that many team members have been there 14+ years, it tells you everything about how well they’re treated — and how much pride they take in creating an amazing guest experience. The location is perfect: quiet, lush, and steps from a lovely beach. We had dinner at the hotel three nights and easily could’ve eaten there every night — the food was that good. Since we had a car, we went into Playa del Carmen once (fun, but definitely optional), and two nights we walked to Coco Cabañas for casual ceviche and pizza. Super easy and a nice change of pace. One of our highlights was scuba diving with pregnant bull sharks — such a cool, unforgettable experience. And coming back to the calm of the Viceroy afterward made it even better. We will absolutely be returning. If you’re considering this resort, just go. You will not be disappointed. Every part of our stay was exceptional, and while I started to write down individual staff names to thank… the list got so long that I worried about leaving someone out. Truly, everyone was amazing. Already looking forward to our next visit.
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Dec 11, 2025
PERFECT, PERFECT, PERFECTO!
I’d stayed at the Viceroy before so knew it’d be a wonderful hotel…and second time round, it was even better. Ok, the rooms have rustic charm (some may say shabby chic, but who cares). The outdoors of your villa is a jungle complete with wild animals (and a few cats for good measures!) and a heated pool. What more do you want? The beach is great, although it’s very public so you’ll find the odd vendor trading their wares. Huge high points for me: Staff - joyful. Eager to please, always delivered. Oscar and Pepe were standout! Food - yummmmm! Since we were last there the chef has been replaced by Mexico’s Alejandro Salgado and now it’s culinary heaven (think fusion cookery). I have to say we were all inclusive and nothing was off limits. The wines/cocktails were a treat. Fellow guests were also fun, a mixed bunch of various nationalities, def not predominantly American. I LOVE this hotel, truly. It’s one of my favourites in the world - certainly top 5. It’s also value for money, what I mean it’s worth every penny! It’s sadly closing for refurb in May, 2026. But once it reopens as Arnie said: I’LL BE BACK… Joyous!
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Dec 09, 2025Not a luxury hotel at all
I cannot explain all the great reviews of the place, it is tiny in size, a long strip of narrow tunnel paths leading to a very small patch of land that contains the small pool and all restaurants. Super narrow beach which is in itself nice but it is not private so there is a constant stream of people walking inches in front of you, and coming to swim in a small bit of sea somewhat cleared from seaweed, including children of course. VERY dated rooms, impossibly noisy aircons and bugs in the room. The only positive thing I noticed was friendly service.
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Dec 03, 2025
One of a kind luxury hotel, Absolutely amazing vacation.
The viceroy was a perfect choice for our vacation, I already want to go back. The property is immaculate and so unique staying in a private jungle villa with pool. I really feel that pictures do not do it justice. We got breakfast every day, we loved everything we had. We also ate at both onsite restaurants which had so many choices and over the top delicious food. 5 star choices really no reason to leave the property. What I feel made our trip over the top was the service. All the little touches and intentional hospitality elevated our stay. Carlos specifically is excellent. We were also thankful for Daniel and Luis.
- Minimum Check-In Age: 16