Resort Details
- El PatronMexican Traditional cuisine.
- La TrattoriaAuthentic Italian.
- Palmita MarketDeli & Internet Cafe
- The MarketFresh seafood.
- Superior Junior Suite
Formerly Junior Suite - Effective - 10/27/21
Bedding: 1 King or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total.
A maximum of 2 children through age 12 stay free in existing beds with at least 2 adults.Description: Approximately 500 square feet offering a kitchenette and the oversized bathroom, and small table and chairs.
- Superior 1 Bedroom Suite
Formerly 1 Bedroom Suite - Effective - 10/27/21
Bedding: 1 king bed and 1 double pull-out sofa bed in living area
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 2 children, 4 total.
A maximum of 2 children through age 12 stay free in existing beds with at least 2 adults. - Superior 2 Bedroom Suite
Formerly 2 Bedroom Suite - Effective - 10/27/21
Bedding: 1 king-size bed in the master room 1 queen-size bed or 1 double bed in the second room and 1 sofa bed in the living room.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 6 adults, 2 children, 6 total.
A maximum of 2 children through age 12 stay free in existing beds with at least 2 adults.Description: Approximately 900 square feet offering a full kitchen, dining table with six chairs, 2 bathrooms, and exterior balcony furnished with patio furniture for up to 6 people.
- Standard Junior SuiteBedding: 1 King or 2 double beds.Room Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 2 children, 4 total.
Description:2 double beds or 1 king-sized bed and an adjoining bathroom. - Standard One Bedroom SuiteBedding: 1 king bed and 1 double pull-out sofa bed in living areaRoom Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 4 adults, 2 children, 4 total.
Description:1 king-size bed in the bedroom and 1 sofa bed in the spacious living room. Bathroom with Travertine marble décor, a bathtub & shower. 2nd Bathroom in living room. - Standard 2 Bedroom SuiteBedding: 1 king-size bed in the master room 1 queen-size bed or 1 double bed in the second room and 1 sofa bed in the living room.Room Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 6 adults, 2 children, 6 total.
Description:Master bedroom with a king size bed. 2nd bedroom with 1 king- or 2 queens.
- Child programs*
- Children programs*
- Children welcome
- Concierge desk
- Currency exchange*
- Dry cleaning*
- Exercise gym
- Gift/News stand*
- Housekeeping - daily
- Laundry/Valet service*
- Child programs*
- Children programs*
- Children welcome
- Concierge desk
- Currency exchange*
- Dry cleaning*
- Exercise gym
- Gift/News stand*
- Housekeeping - daily
- Laundry/Valet service*
- Meal Plan Type: European Plan*
- Parking
- Pool
- Restaurant*
- Room service*
- Spa*
- Water sports*
- Business Services*
- Internet Access*
- Please contact the hotel for additional information.
* Fees may apply
- Basketball court *
- Children's program *
- Fitness center on-site
- Non-Motorized Water Sports *
- PoolThere are 3 pools on site.
- Spa *
- Volleyball *
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9401 reviews
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Oct 14, 2026Not what it use to Be!!!
The place has gone down hill. We use to love coming here. They told us they were going to close it for 2 yrs to remodel. They hi pressure you to do the 90 min timeshare presentation, for a place that's closing for 2 yrs? We were on the 5th floor, 2 elevator, neither one of them work, AC very noisy. Don't get a room in building 2, there is a hugh AC building behind it that sounds like a airplane taking off. We had a 2 bedroom but couldn't sleep in the big bedroom it was to loud!!! Don't do the AI we did it for 3 days, most restaurants are closed very few choices.The employees are very nice. I would rate this a 2 star. The little pool was full of little kids, I thought that use to be the adult pool now its the kiddy pool.
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Oct 14, 2026
Don't trust the villa group
The rooms were OK but very dated. No many options to choose from when it came to dining. The staff was nice. There was a loud noise that sounded like the battery was low on the smoke detector every night. We did a presentation that was supposed to be 90mins but ended up being 4hrs because they sent us to talk to at least 5 different sales people in thought we were never going to be able to leave. They are very aggressive and no one has integrity. Beware!
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Oct 14, 2026Attentive Staff!
Great service at the beautiful pool ! RICARDO was so great! He waited on us on our first day and was super friendly and attentive. Each day of our week long stay he would greet us with a smile and HEllo or a hi five! We weren't always in his service section but he was always available if we had any questions or issues! Thank You Ricardo for a great vacation!
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Oct 05, 2026Bad experience
No water to shower!!! Horrible!
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Oct 05, 2026
Memorable
Big thank you to our event planner Brenda Ascencio, she went above and beyond for our family for our event - ⭐️⭐️⭐️⭐️⭐️ - for her and her team
- AdvisoryBeginning May 6th the hotel is removing the Villa del Mar section of the hotel to construct new buildings. The construction site will be closed off to minimize noise. Some locations and services of outlets may change from time to time. Scheduled completion is 2027.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental fee: $40 MXN ( $2.03 approx.) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Smoke Fee-
Although smoking is not permitted within the suites, guests who smoke are permitted to do so outside in their room balconies and/or other designated areas such as restaurants etc. - Pet Policy : Pets Not Allowed