Villa del Palmar Cancun Luxury Beach Resort and Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8717 reviews

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  Staff need retraining. Isolated. Staff asking for tips, tips, tips in a resort.

  Pros- • Communal areas were presented well • The room was extremely comfortable and clean-we had a garden view room • Easy to get down to the pool area, restaurants and main reception • By the beach • Lots of loungers and the bars were conveniently located • The pools were clean and lots of towels • There is a shop outside of the hotel where they sell items for a reasonable price unlike the resort and there is a Starbucks there too Cons- • You are trapped in this resort as there is nothing of note in the area • There are 6 restaurants, but the food is not the standard you would expect from such a resort and very basic (burgers and fries), overpriced foods. We are glad we didn’t go for the all- inclusive package as it would have been waste of money for a couple. • The beach didn’t have nice views and felt as if it was artificially made-the sand was gritty not soft! • It cost 900 pesos to the airport (a fixed price) • On our final evening, we went for a meal in one of the restaurants. They said they would be closed the kitchen soon but if we ordered now, it wouldn’t be a problem. The waiter was overbearingly attentive. My husband ordered a soup and before he had finished our mains were on the table and his bowl was being whipped away upon on last mouthful. Then whilst we were eating our mains, the waiter asked if we would like dessert. We said yes and he brought over the menu and asked us to choose. At this point we were getting irritated by his interruptions, but we chose a dessert. The dessert arrived within minutes of us finishing our mains (as did all the food-far too quickly for it be fresh) but as we were eating our 2 pathetic churros, the waiter once again came over with the card machine asking us how we want to pay and tip! At this point we were outraged and asked to see the manager for the restaurant and the manager for the hotel. We were appalled by how we were being rushed and treated in this resort. Considering what you are paying, this is completely unacceptable. We were being treated like an ATM! • Upon arrival your card is charged $450 dollars for any incidentals, this is an obscene amount. • This resort became very boring, very quickly. You constantly feel they are trying to sell things to you. For instance, upon check-in the receptionists tried to sell us ‘discounted massages’ but only if we purchased them there and then (they were still hundreds of US dollars).

  Aug 30, 2026
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  Great resort

  Resort is great. Staff is excellent.

  Aug 29, 2026
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  Great experience at the restaurants

  Villa del palmar, CANCUN. We had a wonderful experience at all the restaurants, especially Caprichios and Zara, and Garza Blanca. The staff was very professional and accommodating. We would like us to extend a special thank you to Eduardo who is the promoter Emmanuel, Martin caamal,, Jorge Pecho, Roberto Islas, and Pedro and Diana. We would like to especially recommend Diana. She can work at La Garza. She lost her job before we left. We highly recommend her to Edgar the manager.

  Aug 26, 2026
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  Mmmmm yummy

  Being there was amazing—the service from Sara, Abigail, and Ulises at the deli, and the freshness of the products, made us feel right at home... thank you for such warmth.

  Aug 26, 2026
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  Another Wonderful Family Vacation at Villa del Palmar

  We had an another absolutely wonderful stay at Villa del Palmar! The resort was beautiful, welcoming, and perfect for a family vacation. The staff was friendly and attentive, and there was something for everyone to enjoy. A special shout-out to the Kids Club team—Juana, Lulu, Amy, and Karla! They were amazing with the kids and made their experience so much fun. They were caring, energetic, patient, and genuinely made our children feel comfortable and excited to participate in the activities. The kids looked forward to going to the Kids Club every day! Thank you, Juan, Eric, Candalaria, Juana, Lulu, Amy, Karla, and Samuel for making our vacation even more memorable. We truly appreciated everything you did for our family and would definitely recommend Villa del Palmar to families looking for a fun, relaxing, and kid-friendly resort. We can’t wait to come back! ❤️🌴☀️

  Aug 25, 2026