Guests 60 years and older receive the following package amenities:
• Personalized check-in and priority luggage delivery
• Room upgrade (subject to availability)
• In-room welcome room amenities
• Dance classes (upon request)
• Convenient onsite COVID Testing
• Special sports and wellness activities
• Priority a la carte restaurants reservations
• Discount in affiliated stores and on meals and beverages additional to the all-inclusive package
• Late check out (subject to availability)
Important Information: Valid for US residents only. Identification is required at check-in. This offer is subject to change at any time without prior notice.
• An upgrade to a higher category room (subject to availability)
• A bottle of champagne/sparkling wine
• A fruit basket
• A hors d’ouvers tray
• A 7”x4” picture
• 2 t-shirts
To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.
Important Information: Copy of marriage certificate required upon check-in. Must be within 6 months of marriage. This offer is subject to change at any time without prior notice. Other restrictions may also apply.
Guests will have full access to the restaurants at our sister resort, Viva Maya by Wyndham, providing even more dining options for a richer and more diverse experience. Please note, reservations are required
Important Information: Additional information will be provided by the hotel at check-in. Transportation is not included. Viva Maya is located 500 meters down the road. Other restrictions may also apply.
Double the fun with our “Stay at 1, play at 2” resorts, when you stay at Viva Azteca by Wyndham you can enjoy all facilities at sister property Viva Maya by Wyndham.
Important Information: Additional information will be provided by the hotel at check-in. Transportation is not included. Viva Maya is located 500 meters down the road. Other restrictions may also apply.
The All-Inclusive program includes the following amenities:
• Breakfast, lunch, and dinner
• Food and drinks 24 hours
• Unlimited cocktails, drinks and house wine
• Welcome cocktail
• A la carte restaurants
• Non motorized sports
• International animation team
• Daily activities program
• Dance classes
• Weekly craft market
• Theme parties
• Air-conditioned gym
• Snack Bar
• Game room
• Mexican cooking classes and cocktails
• Live nightly shows
• Mini fridge (with welcome pack on
arrival)
• Vivito’s Club (for children from 4 to 12
years old, open from 8 AM to 6 PM)
• Mini disc
• Viva Vibe Parties
• Taxes and tips
Important Information: Above inclusions are subject to change at any time without prior notice. Groups & other restrictions may apply. Details of inclusions can be requested by guests upon check-in.
Resort Details
- Various RestaurantsEl NopalInternational buffet restaurant, open for breakfast, lunch, and dinner.Il PalcoItalian a la carte restaurant, open for dinner.BambooOriental a la carte restaurant, open for dinner.Xul HaMayan a la carte restaurant, open for dinner.In addition, guests are able to enjoy, at no additional charge, the restaurants at the sister resort Viva Wyndham Maya:La TerrazaInternational buffet restaurant, open for breakfast, lunch, and dinner.Hacienda Don DiegoMexican a la carte restaurant, open for dinner.PortofinoA la carte restaurant with Mediterranean cuisine, open for dinner.MiramareItalian pizza and pasta a la carte restaurant, open for dinner.Viva CaféFusion a la carte restaurant with an international and modern cuisine, open for dinner.
- Superior Garden View
Bedding: 2 queen beds
Occupancy limits: 4 adults, 3 children, 4 total combined.
Maximum of 3 children through the age of 2 stay free in existing beds with at least 1 adult. All other children through age 12 are surcharged.
Balcony or Terrace available
- Air conditioning
- Bathtub
- Hair Dryer
- Minibar
- Safe
- Shower
- Telephone
- TV
- Wireless internet connection
- Superior Pool View
Bedding: 1 king or 2 queen beds. Bedding is not guaranteed. Availability based on time of check in.
Occupancy limits: 4 adults, 3 children, 4 total combined.
Maximum of 3 children through the age of 2 stay free in existing beds with at least 1 adult. All other children through age 12 are surcharged.
Balcony or Terrace available
- Air conditioning
- Bathtub
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Telephone
- TV
- Wireless internet connection
- Superior Ocean View
Bedding: 1 king bed
Occupancy limits: 4 adults, 3 children, 4 total combined.
Maximum of 3 children through the age of 2 stay free in existing beds with at least 1 adult. All other children through age 12 are surcharged.
Balcony or Terrace available
- Air conditioning
- Bathtub
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Telephone
- TV
- Wireless internet connection
- Beauty shop/salon
- Bell staff/porter
- Business center
- Concierge desk
- Continental breakfast*
- Currency exchange
- Exercise gym
- Exterior corridors
- Jacuzzi
- Lunch served in restaurant
- Beauty shop/salon
- Bell staff/porter
- Business center
- Concierge desk
- Continental breakfast*
- Currency exchange
- Exercise gym
- Exterior corridors
- Jacuzzi
- Lunch served in restaurant
- Meeting rooms*
- Onsite laundry
- Outdoor pool
- Photocopy center
- Restaurant
- Sauna
- Transportation*
- Wakeup service
- Wireless internet connection in public areas
- Business Center
- Copier
- Fax Machine
* Fees may apply
- General *
- Windsurfing
- Introductory dive lessons
- Boogie boards
- Gymnasium with trainer
- Water aerobics
- Table tennis
- Bocce ball on the beach
- Kayaking *
- Pool
- Sauna *
- Steam bath *
- Tennis court *
- Volleyball *
- Akumal
- Cancun
- Cozumel
- Puerto Morelos
- Tulum
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6923 reviews
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Aug 26, 2026Good family holiday
Pros : Lovely holiday. Staff friendly and hard working. Rooms and communal areas spotless. Drinks good quality, make the cocktails with actual fruit. Plenty of choice in restaurants and served hot. Great position on the beach. Loads of sun loungers always available on the beach. Pool towels included. Can use the sister hotel at the Maya. Pool party is brilliant fun. Short walk to a parade of shops. Cons : no aircon in the main restaurant. Black iron chairs in the restaurant and courtyard can leave black marks on your clothes. Pool turns lighter swimwear lime green. Loads of clothes ruined. Bring dark swimwear if you want to wear it again
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Aug 25, 2026
Slightly Disappointing
Just come back from a two week family holiday. We chose this resort as visited last year and we found it outstanding with no complaints, however, this year upon arrival no welcome drink. Room, resort, beach was pristine, even with sargassum season they did there utmost to clear it daily. We found compared to last year that this years breakfast and lunch staff we not so friendly and hardly any smiles, but evening was a totally different scene with staff going above and beyond, especially Gabrielle and Neyali who really made our stay so special, these guys deserve a pay rise. We also found that the daytime entertainment staff seemed to avoid English so much to the point when handing out glow sticks totally bypassed out table with our daughter and also two other English tables, this I found extremely rude and disrespectful as why should we have been left out !!!! Food was great no complaints, Bamboo the Japanese is a totally different scene must to dine at. If you want to go on any excursions find Poncho on the beach who works for Premium Travel and book Sian Kaan, this trip is out of this world and Poncho is more than helpful. The pool needs to be bigger or another one built as this year it was full of people on floaties, people playing ball games across the pool and then also sadly some couples using it as a “togetherness” area !!!!! Sadly after our experience this year we would not visit this resort again and would not recommend to others unless staff attitude changes.
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Aug 25, 2026Brilliant hotel for a family holiday
We visited for two weeks and had an amazing stay! The hotel is spotless throughout - from reception, to restaurants, to pool area, to beach, and especially rooms! The cleaning team impressed us every day with how immaculate they left our room and our son loved all the funny towel animals they created! Although we visited during peak sargassum season, the team worked tirelessly to try beat it. I’m an early bird so my mornings were spent with a book and a coffee (from the incredible 24hr pool bar) on the beach with the sun rise, and the guys were out there from the crack of dawn clearing our section of beach so that the guests could enjoy it as best they could. The entertainment was welcome too, engaging and interactive without being too much or in your face if you weren’t participating - although I defied anyone to not join in on the pool foam party that took place when we were there! It was brilliant for both our 9yr old and for us. The food is lovely, there’s something for everyone at the buffet restaurant, but there were a couple of nights when we just fancied a chilled night after long days exploring so ate at the snack bar instead - their burgers and pizzas are delicious. The à la carte restaurants were stunning too, especially the Italian. Overall a fantastic stay in a hotel that goes out of its way to provide the best guest experience!
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Aug 23, 2026
Amazing food and experience at an amazing restaurant 🥰
Luis was our waiter and he was wonderful, very attentive and adequate sure we had an amazing visit ! Food was great, service was great, happy we got to experience the Mayan restaurant vibes. Highly recommend !
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Aug 18, 2026
Amazing
Food and Service were amazing!
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 35.19 for Single, 58.65 for Double, 76.25 for Triple, 87.98 for Quad in Mexico Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.