Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12117 reviews
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Nov 03, 2025A not so pleasant vacation
We stayed at this resort from: 10/26 thru 11/02/25. The beach is beautiful, however the resort wasn’t what we expected. Mostly all reviews we saw online were great, unfortunately ours isn’t. We go to Cancun at least once a year and have been to many resorts, this resort is below average. First bad impression was during check in. While it was pretty busy, only two representatives were working the front desk and it took forever to get a room. It also didn’t help that our rep wasn’t friendly. Once in our room, we immediately noticed we didn’t have a coffee pot nor a mini bar! The room only comes with an empty mini fridge, a safety box and a thermos which you need to use to go fetch your own drinking water from some reserved areas! When I asked for a coffee pot I was advised only club members get a coffee pot!!! This resort is small and only has 1 buffet so it gets a bit uncomfortable in the dining area because of course it is usually full, also no air conditioner in dining area. The food selection is pretty much the same every single day, they rarely change the menu. The buffet staff tried to avoid you at all cost so you really have to work hard at getting their attention! Luckily, there is a really good server, Antonio, he truly goes out of his way. He is always singing and has an eternal smile on his face. From 3 a la carte restaurants we visited:(Mediterranean, Italian and Mexican) we only liked Italian (thank you Christian for facilitating the reservations.) This place only has two bars and if it wasn’t bad enough that the liquor served is unknown and very cheap you also need to wait on line for at least 20 minutes to get a drink! The whirlpool is COLD! They have a couple small swimming pools (cold water too) which are usually crowded. Our room was cleaned daily around 10-11am, but our friend’s room, which was next to ours was cleaned daily after 3pm and this really annoyed them. A few staff confided they are under staffed and also shared they heard the same complaints from multiple guests and have shared this with management but no one listens. Lighting around the resort isn’t the best and floors are often wet. I fell and luckily my friend asked front desk for help and they had their staff look at my injury. A shout out to Araceli, she was so professional yet so caring while looking at my injury.
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Nov 02, 2025Our first trip to Player car and Viva Maya.
Lovely complex. Our room was excellent. The place is spotless even the beach. The food was varied and we tried everything. The setting is second to none. The staff are lovely and the animals you see wondering around are cute. 👍💖
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Oct 31, 2025
Great value, we'll definitely be back!
We booked a 7-day trip with Air Canada for $1100 CAD (flight & transport included). We didn't expect much from Viva Maya, since we were looking for something economical, yet our expectations were blown away! Everything about Viva Maya was great. The rooms were clean and had great AC, the beach was beautiful, there tons of activities to do, the buffet was great and had tons of flavor and meat. The entire staff was very attentive and kind. The Wi-Fi in the room was not the best, but they had a great café where you could go work or study. There were no hiccups of any kind, and we are very happy with the value we got.
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Oct 16, 2025
Love the pool and entertainment
Very good entertainment and shows. The trapeze team was great teaching me some fun skills to do and is also FREE, I trusted them with my life. My group and I had a great time and definitely one of the best Viva resort that we have visited out of 3.
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Oct 15, 2025
Amazing time .
We stayed at the hotel from the 5th of October to the 15th . We are actually on our contacting flight to Nova Scotia right now . We had an amazing time celebrating our 40th anniversary the staff went above and beyond from the day we arrived ,from the anniversary banner on the door to the champagne 🍾 and food that was waiting for us in the room when we arrived . Pools and beach were amazing, and the weather was fantastic 👌 couldn't have asked for better . Food was really good we ate at the buffet mostly or the snack bar . The little coffee shop is good and also had pastries and sandwiches . The staff are wonderful and very helpful . We spent most mornings at the beach and afternoons at the adult pool Margarito at the adult pool bar is an amazing asset to this hotel ,he is so nice . We were always in bed early so can't comment on the night time shows . We also went to the sports bar for a while at night This hotel has the best of both worlds you can go to a quiet spot and relax or spend time at the main pool and enjoy the activities and music . Thank you for an amazing time and we will see you soon