Hotel Promotions
Free Wi-Fi
There is free Wi-Fi in all common areas and guestrooms.
Applicable Dates:
Booking Dates: 17 Jun 2019 to 31 Dec 2050
Travel Dates: 17 Jun 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Viva Boomer Package
Guests 60 years and older receive the following package amenities:

• Personalized check-in and priority luggage delivery
• Room upgrade (subject to availability) 
• In-room welcome room amenities
• Access to books and board games of choice
• Dance classes (upon request)
• Priority seating at a la carte restaurants with reservations
• Discount in affiliated stores and on meals and beverages additional to the all-inclusive package
• Late check out (subject to availability)

Important Information: Valid for US residents only. Identification is required at check-in.  This offer is subject to change at any time without prior notice.

Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2027
Travel Dates: 24 Dec 2022 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Package

Guests celebrating their honeymoon with us will receive the following:


• An upgrade to a higher category room (subject to availability)
• A bottle of champagne/sparkling wine
• A fruit basket
• A hors d'oeuvers tray
• A 7”x4” picture
• 2 t-shirts

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Copy of marriage certificate required upon check-in.  Must be within 6 months of marriage.  This offer is subject to change at any time without prior notice.  Other restrictions may also apply.


Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2027
Travel Dates: 24 Dec 2022 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program includes the following:

• Breakfast, Lunch & Dinner
• Á la carte dining
• Unlimited Drinks, Cocktails & Wine
• 24/7 Snacks
• Complimentary Welcome Cocktail
• Periodic fruit service at the pool during the day
• Unlimited free Wi-Fi, including in guest rooms
• Unlimited non-motorized sports 
• Daily Activities Program
• Wide array of sports & fitness options
• Daily activities, night entertainment, live music and theme parties
• Dance Classes
• Kid’s Club from 4 to 12 years old   
• Taxes & Gratuities

Important Information: Redemption information will be provided by the hotel at check-in.  Offer and inclusions subject to change without prior notice.

Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2027
Travel Dates: 24 Dec 2022 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • La Bahia
    International buffet-style restaurant that brings a delicious banquet that satisfies the most demanding of palates. (Open for breakfast, lunch and dinner)
  • La Vela
    Italian a-la-carte restaurant and pizzeria that makes exquisite dishes and authentic Italian pizza baked in a brick wood oven. (Open only for dinner and reservations required)
  • Melt
    Fusion a-la-carte restaurant that combines favorite international tastes into new and creative specialties. (Open only for dinner and reservations required)
  • Vive Mexico
    Dinners turn into Mexican feasts and meals into an outburst of flavor! Find that Latin twist you've been searching for in this lively a-la-carte restaurant. (Open only for dinner and reservations required)
On-Site Amenities
  • All-inclusive meal plan
  • Babysitting†
  • Beauty shop/salon†
  • Business center†
  • Car rental desk†
  • Child programs
  • Disco
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • All-inclusive meal plan
  • Babysitting†
  • Beauty shop/salon†
  • Business center†
  • Car rental desk†
  • Child programs
  • Disco
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service†
  • Pool
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk†
  • Welcome drink

† Fees may apply

On-Site Recreation
  • Bocce court
  • Fitness center on-site
  • General
    - Introductory dive lessons
    - Introductory kite boarding lessons
    - Water aerobics
    - Dance classes
    - Paddle board
    - Catamaran
    - Kite Surfing
  • Jacuzzi
  • Kayaking
  • Table tennis
  • Tennis court
  • Volleyball
  • Water activities †
  • Windsurfing
Off-Site Recreation
  • Horseback riding †
Off-Site Attraction
  • Amber Museum
  • Fort San Felipe

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 4604 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    love it

    my experience was good. i really do like everything. the room was good the food was ok. but the show was great the animation team they did a wonderful job they have a lot of great energy and yungking and the best nutella they are good workers they make our vacation better they have a lot of good energy all the animation staff was great. we will be back soon🫶🏻

    May 18, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Excursions and food 10/10

    Bed was soft, pillows were kind of flat, room service was amazing, food was amazing every day, drinks kept flowing (kind of skimped on the alcohol but not complaining because drunk people are annoying). The animation team was friendly, very competitive. The excursions were awesome. Recommend the paradise island and waterfall tour.

    May 17, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    All around good experience and would visit again.

    Resort was all around great. Staff was very nice. Food was good. Bathroom could use a little work. Atmosphere was very happy and fun. Bus ride to snorkeling was a lot longer than expected, but Excursions were exiting. All around very good experience and would visit again.

    May 17, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    ¡Muy bien!

    The service was great, and the atmosphere was welcoming! The location was about an hour to 2 hours from everything. The value was great for the amount of food and drinks we got. Everything was fairly clean. The amenities were good as well. There were lots of activities to do for everyone of all ages. The rooms were fine.

    May 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    7 day stay

    The best part of the stay was the resort. To begin, the beach is amazing, you can never get board with the view of the ocean and people kit surfing. Additionally, It’s such a beautiful resort with so many amazing and friendly people, including an employee that goes by the name “teddy bear”. Teddy was so friendly and kind, you could Talk to him for hours. He helped my family enjoy every part of our stay. When it comes to the hotel, it’s a perfect size, the maids come by everyday and always leaves you with a Fresh and clean room. The food was good, nothing crazy, but very tasty and enjoyable. Overall the stay was amazing, and I’m so happy I went here, if you choose To go, say hi to teddy bear!! He works on the beach making sure everyone is safe!

    May 16, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy -
    This hotel cannot guarantee a spring-break-free environment. 

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information -
    Room taxes and service fees are included in vacation price. 
    Minimum night stay restrictions may apply. 
    Reservation changes may not be permitted unless authorized by the hotel.

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