Walt Disney World Swan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2068 reviews

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  3 nights

  My son was traveling to his University so we decided to take a break for a few nights. A great bellman named Abby greeted us inside the lobby and warmly greeted us. Check in was smooth and pleasant. Abby brought us to a nice room overlooking pool area and again was very friendly and polite. Hotel seems a bit dated, with what appeared to be exterior work going on. Walking around construction areas did not seem the safest idea, but crew was aware and professional. Main restaurant was closed as was Garden grove in the Swan. Josh the concierge provided many options and information which was quite useful and appreciated. Josh is an asset to the Dolphin resort. We decided to eat at the Rosa Mexicans cafe, which was very good and very pricey. We had a terrific server named Moosine( I believe) who was upbeat, sincere and very efficient. He appeared that way at all tables he was serving, very impressive. Pool area was cool, although drunken wedding party acted unfiltered and as if they owned the place. Overall, a nice stay, but would explore options.

  Aug 26, 2026
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  Just so-so hotel

  I have mixed feelings of the hotel. The room was not well appointed and the bathroom was smaller & worse than a low budget hotel. The bathroom door did not open the whole way as it hit the shower. And please put a towel rack somewhere! The room was so-so and certainly not a 4star hotel. However, our view was of the Tower of Terror & we watched the fireworks from our bed. They have several wonderful pools and hot tubs. However, the first day it was closed all afternoon due to lightening 10 miles away, although it wasn't even raining at the resort. Then 2 days later, the pool & hot tubs were closed for 5 hours. The pool lady said that the hot tubs were over the temperature limit and in order to fix it all the water had to be turned off, that seemed weird. If we would have been able to use the pools & hot tubs it would have bern a better trip. The housekeeping women were great. And The Fountain restaurant was very good with good prices. The manager there was very "hands on" & you could see him really working hard & if someone sat down and the server was busy the manager was right there waiting on the person, very efficient. However, the Fuel quick stop place was ridiculous pricing. I paid over $13 for one egg salad sandwich.

  Aug 25, 2026
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  Poor check in experience and support

  ★ 1/5 – “Front desk needs serious retraining” I booked this stay through the official Marriott Bonvoy app and unfortunately had one of the worst check-in experiences I’ve had at a Marriott property. The front desk staff repeatedly referred to the Bonvoy app as a “third-party app” and told me that if I had booked directly through the hotel, none of this would have happened — which doesn’t make sense, since Bonvoy is Marriott’s own official booking platform. I was asked to show my reservation number and confirmation emails multiple times, even though the reservation was open and clearly visible on my phone. Staff also brought up vague “security concerns” without ever explaining what they were. When I asked about the payment method already on file, I was told they “couldn’t see it from their end.” After dealing with all of this, I was placed in a room they called an “upgrade.” In reality, it looked out over the parking lot and smelled strongly of cigarette smoke. I mentioned this at the desk and was told “yes, we’ll note it” — but nothing was ever done about it. On a positive note, housekeeping was fantastic. I asked for extra coffee and they brought it right away without any hassle, which just made the front desk’s lack of attentiveness even more noticeable. I’m an Elite member with Bonvoy, and honestly that status meant nothing at check-in. The hotel clearly has good staff in some departments, but the front desk needs real training on their own booking app and on basic guest service. Hoping management reviews the check-in footage from that day.

  Aug 23, 2026
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  Great location!

  Great location sitting on the shores of Crescent Lake, you can take the Disney water boat Across to EPCOT, Disney's Hollywood Studios, the Boardwalk, and the Yacht & Beach Club. The hotel was pretty good, not quite as good as the yacht and beach club but then not the same price either, and having done both i think i prefer the Dolphin. A little bit more hustle and bustle, makes you feel much more in holiday mode. Be mindful that the hotel holds a lot of dance competitionsand the car parks can get extremely busy.

  Aug 22, 2026
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  Smelly room!!!!!! Room 8202!! Terrible!

  Smelly room!!! We spent the day at Epcot so when we finally got to our room it was late. Immediately upon entering we were overwhelmed by a very musty, mildew like smell. It was very overpowering like a major flood or something had happened and the musky smell was left behind. We swear we saw what appeared to be mold on grueling. We are bonvoy members so our room was even an “upgrade” from the original room we booked. The beds were only double size so very very tiny to share with spouse. I’m writing this review at 1:30am while everyone is sleeping and I’m awake from the wretched smell. My nose has been stuffy since we entered the room and I don’t suffer from allergies so it should t be like this. I’m convinced this lace has mold

  Jul 18, 2026